Car Track Contact Details in South Africa
If you’re looking for Car Track contact details, the official company name is Cartrack. Cartrack is one of South Africa’s leading vehicle tracking and fleet management providers, offering GPS tracking, stolen vehicle recovery, roadside assistance, and connected mobility solutions. Customers commonly contact Cartrack for technical support, account queries, billing issues, installations, and emergency vehicle recovery.
For general customer support, call 011 250 3000. If your vehicle has been stolen or you’ve been involved in a hijacking, contact Cartrack’s emergency control room immediately.
Car Track vs Car Tracker vs Cartrack
Many people search for “Car Track” when looking for the company, but the terms have different meanings.
- Cartrack is the official company name.
- Car Track is a common alternative spelling used by customers.
- Car tracker refers to the tracking device itself or vehicle tracking products in general.
Understanding the difference helps ensure you reach the correct support channels.
Most Important Numbers at a Glance
| Need | Contact |
|---|---|
| Customer Service | 011 250 3000 |
| Customer Support Email | [email protected] |
| Emergency Control Room | 011 250 3000 (Option 1) |
| Alternative Emergency Number | 010 141 3890 (Option 2) |
| WhatsApp Support | 011 250 3000 |
| Consumer Sales | 086 133 3736 |
| Commercial Sales | 010 141 0168 |
| Corporate Sales | 011 250 3132 |
| Corporate Sales Email | [email protected] |
| Complaint Escalation | [email protected] |
Cartrack Contact Details
| Department | Contact Information |
|---|---|
| Customer Care | 011 250 3000 |
| Customer Service Email | [email protected] |
| Emergency Control Room | 011 250 3000 (Option 1) |
| Alternative Emergency Number | 010 141 3890 (Option 2) |
| WhatsApp Support | 011 250 3000 |
| Consumer Sales | 086 133 3736 |
| Commercial Sales | 010 141 0168 |
| Corporate Sales | 011 250 3132 |
| Corporate Sales Email | [email protected] |
| Registered Address | 13 Keyes Avenue, Rosebank, Johannesburg |
| Postal Address | P.O. Box 4709, Rivonia, 2196 |
Customer Care and Support
Cartrack’s customer support team assists with billing issues, technical support, installation certificates, account changes, plan upgrades, and vehicle information updates.
Customer Service Hours
- Monday to Friday: 8:00 AM – 6:00 PM
- Saturday: 8:00 AM – 1:00 PM
Customers can call 011 250 3000 or email [email protected] for assistance.
If you’re comparing tracking providers, you may also want to see our guides on Tracker Contact Details and Netstar Contact Details.
When Should You Call Emergency Support?
Cartrack’s emergency control room operates 24 hours a day. You should contact emergency support immediately if:
- Your vehicle has been stolen.
- You have experienced a hijacking.
- You require roadside assistance included in your package.
- You have been involved in a serious accident.
- You need urgent help while travelling.
Prompt reporting significantly improves the chances of successful vehicle recovery.
Emergency Numbers
- 011 250 3000 (Option 1)
- 010 141 3890 (Option 2)
When Should You Use WhatsApp?
Cartrack’s WhatsApp number is the same as its main support number:
011 250 3000
WhatsApp is ideal for:
- Technical support.
- Tax certificate requests.
- Fitment status enquiries.
- General account assistance.
- Customer service questions.
For theft, hijacking, or emergencies, calling is recommended because trained operators can begin assisting immediately.
What Happens After You Report Theft or Hijacking?
Once you contact Cartrack’s emergency control room, specially trained operators begin the response process.
Typically, they will:
- Verify your identity and vehicle details.
- Gather information about the incident.
- Access tracking information.
- Activate recovery procedures where applicable.
- Keep you informed throughout the process.
Cartrack recommends contacting its emergency centre first, followed by your insurer and the South African Police Service. Acting quickly gives recovery teams the best chance of locating the vehicle.
Sales Enquiries
Consumer Sales
Phone: 086 133 3736
Commercial Sales
Phone: 010 141 0168
Corporate Sales
Phone: 011 250 3132
Email: [email protected]
Complaints and Escalation
If your issue is not resolved by customer support, you can escalate the matter by emailing:
The escalations team handles unresolved service complaints and customer concerns.
Information to Prepare Before Calling
Having the following information available can help support staff assist you more efficiently:
- Full name.
- Vehicle registration number.
- Account number, if available.
- Contact details.
- Description of the issue.
- Last known vehicle location in emergency situations.
Frequently Asked Questions
How do I contact Cartrack customer service?
Call 011 250 3000 or email [email protected].
Does Cartrack have WhatsApp support?
Yes. Customers can contact Cartrack on WhatsApp using 011 250 3000.
What is Cartrack’s emergency number?
Cartrack’s emergency control room can be reached on:
- 011 250 3000 (Option 1)
- 010 141 3890 (Option 2)
Does Cartrack operate 24 hours?
Yes. Emergency support is available 24 hours a day.
How do I update my account or vehicle information?
Contact customer service on 011 250 3000 or email [email protected].
How do I get an installation certificate?
Customers can request installation-related assistance through Cartrack customer support.
How do I escalate a complaint?
Send an email to [email protected] if your issue has not been resolved by the customer care team.
Where is Cartrack’s head office?
13 Keyes Avenue
Rosebank
Johannesburg
South Africa
Related Articles
Customers researching Cartrack often compare it with other vehicle tracking companies and support providers. You may also find these guides useful:
- Tracker Contact Details
- Netstar Contact Details
- MiX Telematics Contact Details
- Vehicle Tracker Contact Details
These articles provide customer service numbers, email addresses, emergency contacts, and support information for some of South Africa’s leading vehicle tracking providers.
Conclusion
Keeping Cartrack’s contact details readily available can save valuable time when assistance is needed. Save the emergency numbers in your phone and keep your account information and vehicle details accessible. Whether you need technical support, roadside assistance, or stolen vehicle recovery, having the correct information available allows Cartrack to respond as quickly and effectively as possible when every minute matters.