MiX Telematics Contact Details South Africa (2026): Phone Number, Email & Support
MiX Telematics, now operating as MiX by Powerfleet, is one of South Africa’s leading providers of fleet management and telematics solutions. Businesses use its technology to monitor vehicle locations, driver behaviour, fuel usage, and mobile assets across entire fleets.
Whether you need technical support, customer care, emergency assistance, or fleet management solutions, this guide contains the latest MiX Telematics contact details in South Africa and explains which support channels to use.
MiX Telematics Contact Details
| Department | Contact Details |
|---|---|
| Main Telephone | +27 11 654 8000 |
| WhatsApp Support | +27 87 240 6262 |
| General Email | [email protected] |
| Customer Care Email | [email protected] |
| Website | www.mixtelematics.com |
| Customer Support | Online support form |
The support team assists with technical issues, account enquiries, and fleet management solutions.
MiX Telematics Head Office Address
MiX by Powerfleet Africa
Unit 8, Howick Close
Waterfall Office Park
Midrand, Gauteng 1685
South Africa
Telephone: +27 11 654 8000
The Midrand office serves as MiX by Powerfleet’s primary South African operations centre.
24-Hour Emergency Vehicle Recovery Numbers
MiX provides around-the-clock emergency assistance for theft and hijacking incidents.
Emergency Numbers
- Toll-Free: 0800 111 322
- Alternative Number: +27 11 654 8050
These numbers should only be used for:
- Vehicle theft
- Hijacking emergencies
- Urgent recovery assistance
- Tracking-related emergencies
Which MiX Contact Should You Use?
Using the correct department can help resolve issues more quickly.
| Need Help With | Best Contact |
|---|---|
| Technical support and account enquiries | +27 11 654 8000 |
| Fleet management solutions and sales | Sales department |
| Vehicle theft or hijacking emergencies | 0800 111 322 |
| Installation certificates and self-service assistance | WhatsApp: +27 87 240 6262 |
| Matrix customer support | Matrix support channels |
| Beame customer support | Beame support channels |
Matrix and Beame customers should use their own support channels rather than MiX fleet support.
MiX Telematics Sales and Fleet Enquiries
MiX by Powerfleet mainly serves commercial and enterprise customers. Businesses can contact the sales team regarding:
- GPS vehicle tracking
- Fleet management systems
- Driver behaviour monitoring
- AI-powered dash cameras
- Fuel management systems
- Asset tracking
- Compliance reporting
- Trailer and equipment monitoring
- Mobile asset management solutions
These products are widely used by transport operators, mining companies, construction firms, municipalities, agricultural businesses, and logistics companies.
Additional Offices
The Midrand office is the company’s primary South African location, but MiX by Powerfleet also maintains offices elsewhere.
Stellenbosch Office
Telephone: +27 21 880 5500
Western Cape Office
Cape Town
Telephone: +27 21 915 6500
KwaZulu-Natal Office
La Lucia Ridge
Telephone: +27 31 285 0180
MiX vs Matrix vs Beame
Although these brands belong to the same group, they serve different markets.
MiX by Powerfleet
MiX by Powerfleet focuses primarily on commercial fleet management and enterprise customers. Businesses use its software to monitor vehicle locations, fuel consumption, driver behaviour, maintenance schedules, and compliance.
Matrix
Matrix is aimed at individual motorists and small businesses. It provides vehicle tracking, stolen vehicle recovery, roadside assistance, crash alerts, and personal safety features.
Beame
Beame is an insurance-approved stolen vehicle recovery solution. Unlike Matrix, it is not a full-featured vehicle tracking service. Its primary purpose is to help recovery teams locate stolen vehicles.
Customers with Matrix or Beame products should contact those brands directly rather than using MiX fleet support.
About MiX Telematics
MiX Telematics was founded in South Africa in 1996 and became part of Powerfleet following the completion of the business combination in 2024. Today, the company operates in more than 120 countries and focuses mainly on commercial fleet management and mobile asset monitoring.
Businesses use MiX software to:
- Monitor vehicle locations in real time.
- Track fuel consumption.
- Detect speeding and unsafe driving behaviour.
- Manage maintenance schedules.
- Produce compliance reports.
- Monitor trailers and other mobile assets.
MiX solutions are used across industries such as:
- Transport and logistics
- Mining
- Construction
- Agriculture
- Public transport
- Municipal fleets
- Security services
- Oil and gas
The company also owns consumer brands including Matrix and Beame, which provide vehicle tracking and stolen vehicle recovery services in South Africa.
MiX Telematics Alternatives in South Africa
Businesses and motorists comparing telematics providers may also consider the following companies.
Tracker
Tracker provides vehicle tracking, fleet management, stolen vehicle recovery, and driver safety solutions for both individuals and businesses.
Netstar
Netstar offers vehicle tracking and telematics solutions for private motorists and fleet operators across South Africa.
Cartrack
Cartrack provides fleet management, GPS tracking, driver monitoring, and video telematics services.
Matrix
Matrix focuses primarily on consumer vehicle tracking, personal safety features, and roadside assistance.
The right provider depends on whether you require enterprise fleet management or personal vehicle tracking services.
Frequently Asked Questions
How do I contact MiX Telematics South Africa?
Call +27 11 654 8000 or email [email protected].
Does MiX Telematics offer WhatsApp support?
Yes. Customers can contact MiX via WhatsApp on +27 87 240 6262.
Where is MiX Telematics located?
The South African head office is located at:
Unit 8, Howick Close, Waterfall Office Park, Midrand, Gauteng 1685, South Africa.
What number should I call if my vehicle has been stolen?
Call:
- 0800 111 322
- +27 11 654 8050
These emergency numbers are available 24 hours a day.
What services does MiX Telematics provide?
MiX provides:
- Fleet management solutions
- Vehicle tracking
- Driver safety monitoring
- Asset management
- AI dash cameras
- Fuel management
- Compliance reporting
Is MiX the same as Matrix?
No. MiX by Powerfleet mainly serves commercial fleet operators, while Matrix focuses on consumer vehicle tracking and personal safety services.
Is Beame part of MiX?
Yes. Beame is part of the MiX by Powerfleet group and specialises in insurance-approved stolen vehicle recovery.
Has MiX Telematics changed its name?
Yes. MiX Telematics now operates as MiX by Powerfleet following its integration into Powerfleet in 2024. Although the MiX brand remains widely recognised, the company now forms part of the broader Powerfleet group.
Conclusion
MiX by Powerfleet remains one of South Africa’s leading providers of fleet management and telematics solutions. Customers can access support through telephone, email, WhatsApp, and emergency recovery channels.
For technical support, account enquiries, or fleet management assistance, contact MiX by Powerfleet directly. Matrix and Beame customers should use their dedicated support teams rather than MiX fleet support to avoid delays and ensure faster assistance.