WeBuyCars is one of South Africa’s largest vehicle buying and selling companies, offering motorists a convenient way to sell their cars, buy used vehicles, arrange finance, and participate in online auctions. Whether you need a vehicle valuation, want to purchase a car, or require customer support, having the correct WeBuyCars contact details can help you reach the right department quickly.
This guide covers WeBuyCars contact numbers, customer care information, branches, buying pods, and explains how the vehicle-selling process works.
WeBuyCars Contact Number
Customers can contact WeBuyCars for vehicle valuations, vehicle purchases, finance enquiries, and general support. The company also operates a customer care department for complaints and service-related matters.
Main Contact Number
Telephone: 087 057 0000
Customer Care
Email: [email protected]
Customer Care Hours
- Monday to Friday: 08:00 – 17:00
- Saturday: 08:00 – 14:00
Website
Website: www.webuycars.co.za
If your enquiry relates to a particular transaction, contacting the branch involved first may lead to a faster resolution.
Which WeBuyCars Contact Method Should You Use?
| Need | Best Contact Method |
|---|---|
| General enquiries | Telephone support |
| Vehicle valuation | Website or nearest branch |
| Selling a vehicle | Buying pod or branch |
| Buying a vehicle | Branch or website |
| Auction assistance | Online auction platform |
| Customer complaints | Customer Care |
| Branch locations | Locations page |
| Finance enquiries | Branch or finance department |
Using the correct channel helps reduce waiting times and improves the chances of resolving issues quickly.
WeBuyCars Branches and Buying Pods
WeBuyCars operates throughout South Africa with branches and buying pods located across all nine provinces. These facilities are designed to serve different customer needs.
Branches
Branches offer a full range of services, including:
- Buying and selling vehicles.
- Vehicle finance assistance.
- Vehicle collections.
- Online auction support.
- Vehicle transfers between branches.
Buying Pods
Buying pods are smaller facilities focused mainly on vehicle evaluations and purchases. They are often situated in shopping centres and convenient locations, making them ideal for people who simply want to sell a car without visiting a larger branch.
Branch vs Buying Pod
| Feature | Branch | Buying Pod |
|---|---|---|
| Buy vehicles | ✓ | No |
| Sell vehicles | ✓ | ✓ |
| Vehicle finance assistance | ✓ | Limited |
| Vehicle collection | ✓ | No |
| Auctions | ✓ | No |
| Large showroom | ✓ | No |
| Vehicle evaluations | ✓ | ✓ |
Buying pods are generally suited to sellers, while branches provide a complete experience for both buyers and sellers.
Branch vs Traditional Dealership
Although WeBuyCars competes with conventional dealerships, there are some important differences.
Traditional dealerships often carry smaller inventories and may specialise in a single manufacturer. By contrast, WeBuyCars offers a large national inventory and services such as online auctions and buying pods.
| Feature | WeBuyCars | Traditional Dealer |
|---|---|---|
| Large national inventory | ✓ | Usually smaller |
| Buying pods | ✓ | Rare |
| Online auctions | ✓ | Uncommon |
| Vehicle transfers | ✓ | Limited |
| Nationwide branches | ✓ | Varies |
| Multiple brands | ✓ | Often manufacturer-specific |
| Trade-ins | ✓ | ✓ |
For buyers looking for variety, WeBuyCars offers access to a wider range of vehicles than many traditional dealerships.
How to Sell Your Vehicle to WeBuyCars
Selling a vehicle to WeBuyCars involves several stages. Understanding the process can help avoid surprises and ensure that everything runs smoothly.
Step 1: Online Valuation vs Physical Inspection
The process usually starts with an online valuation. This estimate is based on information provided by the owner and gives an indication of the vehicle’s value.
A physical inspection is more detailed and determines the final offer. During this stage, a buyer assesses the actual condition of the vehicle and may conduct a test drive.
Step 2: What Evaluators Check
Several factors influence the final offer, including:
- Tyre condition.
- Bodywork and paint quality.
- Interior condition.
- Mileage.
- Service history.
- Previous accident repairs.
- Mechanical condition.
- Market demand.
Vehicles with complete service records and good overall condition may receive stronger offers.
Step 3: Receiving an Offer
The final offer may differ from the online estimate.
This can happen because:
- Tyres require replacement.
- Hidden damage is discovered.
- Previous repairs are identified.
- Mileage differs from expectations.
- Market demand changes.
- Vehicle condition differs from the original information provided.
For this reason, online valuations should be viewed as estimates rather than guaranteed prices.
Step 4: Accepting the Offer
If you are satisfied with the offer, the required documentation is completed and ownership transfer paperwork is prepared.
Step 5: Payment
According to WeBuyCars, payment is processed immediately once the transaction has been completed. Vehicles with outstanding finance may require additional settlement procedures.
Documents Required When Selling Your Vehicle
To avoid unnecessary delays, sellers should generally have the following documents available:
- South African ID.
- Vehicle registration papers.
- Proof of address.
- Service history records, if available.
- Spare keys.
- Finance settlement information for financed vehicles.
Having these documents ready can make the transaction quicker and reduce delays.
What Happens After You Accept an Offer?
Accepting an offer is not the final step in the process. Once you agree to sell your vehicle, WeBuyCars handles much of the administration required to complete the transaction.
Paperwork
The buyer will complete the necessary documents and ask you to sign the relevant forms. Supporting documentation may also be required to finalise the sale.
Ownership Transfer
WeBuyCars handles much of the ownership transfer process, reducing the amount of administration that sellers need to manage themselves.
Finance Settlement
If the vehicle still has outstanding finance, the settlement amount must first be obtained from the bank. Once the bank has been paid, any remaining balance is transferred to the seller.
Payment
According to WeBuyCars, payment is made immediately after the transaction has been completed and all documentation has been finalised.
Can You Sell a Financed Vehicle to WeBuyCars?
Yes. Financed vehicles can generally still be sold.
The process usually involves:
- Obtaining a settlement amount from the bank.
- Providing finance information to WeBuyCars.
- Completing the required documentation.
- Allowing the outstanding amount to be settled.
- Receiving any remaining balance after settlement.
This process may take longer than a standard transaction because the bank must be involved.
Common Reasons Customers Contact WeBuyCars
Vehicle Valuations
Someone selling a seven-year-old SUV may first request an online valuation before deciding whether to sell privately or proceed with WeBuyCars.
Buying a Vehicle and Finance Assistance
Buyers frequently contact WeBuyCars regarding:
- Vehicle availability.
- Finance applications.
- Monthly repayments.
- Documentation requirements.
- Trade-ins.
Auction Support
Auction participants often need assistance with:
- Deposits.
- Registration.
- Payment procedures.
- Collection of purchased vehicles.
Vehicle Transfers
A customer in Johannesburg who finds a vehicle in Cape Town may enquire whether it can be transferred to a closer branch. Transfer availability depends on the vehicle and company procedures.
Complaints and Customer Care
Customer Care can assist with unresolved service issues and transaction-related concerns. Customers are generally encouraged to contact the branch involved before escalating matters.
WeBuyCars App and Online Services
The WeBuyCars app offers many of the same features available on the website and can help buyers and sellers manage transactions more conveniently.
Search Stock Before Visiting a Branch
Instead of travelling between dealerships, buyers can compare prices and browse thousands of vehicles before visiting a branch.
Follow Auctions
Auction users can monitor upcoming auctions and track vehicles they are interested in.
Save Favourite Vehicles
Someone comparing several family SUVs can save preferred vehicles and revisit them later without repeating searches.
Manage Purchases
Buyers can continue finance applications, review vehicle information, and manage account activities.
Sell a Vehicle
Owners wanting to sell a vehicle can begin the valuation process directly from their phones.
Private Sale vs WeBuyCars
Many motorists wonder whether they should sell privately or use WeBuyCars.
| Feature | WeBuyCars | Private Sale |
|---|---|---|
| Multiple buyers to deal with | No | Yes |
| Safety concerns | Lower | Higher |
| Advertising required | No | Yes |
| Immediate payment | Yes | Varies |
| Paperwork assistance | Yes | Owner responsible |
| Time spent arranging viewings | Minimal | Often significant |
| Negotiating with strangers | No | Yes |
Selling privately may sometimes result in a higher selling price, but many owners prefer the convenience and speed offered by WeBuyCars.
Common Causes of Delays
Although many transactions are completed quickly, certain factors may slow the process.
Outstanding Finance
Settlement figures must be obtained from the bank before payment can be completed.
Missing Documents
Missing registration papers or identification documents can delay ownership transfer.
Registration Issues
Incorrect ownership information may require additional verification.
Incorrect Banking Details
Errors in banking information can delay payments.
High Demand Periods
Busy trading periods may result in longer waiting times at certain branches.
Having all required documents available can help reduce delays.
Frequently Asked Questions
How quickly do I get paid?
According to WeBuyCars, payment is processed immediately after the transaction and paperwork have been completed. Vehicles under finance may require additional processing.
Does WeBuyCars buy accident-damaged vehicles?
Yes, in many cases. However, the condition of the vehicle and the extent of the damage will influence the final offer.
What happens if I still owe the bank?
The outstanding amount is settled with the bank and any remaining balance is paid to the owner.
Can I sell a vehicle without service history?
Yes. Although service records may improve the offer, vehicles without a complete history may still be considered.
Do I need an appointment?
Appointments are recommended because they reduce waiting times and ensure that a buyer is available.
Can I get an online valuation?
Yes. Customers can request an estimated value online before arranging a physical inspection.
Can I transfer a vehicle between branches?
Some vehicles can be transferred between branches, subject to availability and company policies.
Can I sell a car without registration papers?
Registration documents are important for ownership transfer. If documents are missing, it is advisable to contact WeBuyCars directly to discuss available options.
Does WeBuyCars buy motorcycles and caravans?
Yes. In addition to cars, the company also deals with motorcycles, caravans, trailers, and boats.
Can somebody else sell the vehicle on my behalf?
In some cases, another person may act on behalf of the owner, although additional documentation and authorisation may be required.
How to Escalate a Complaint
If you are dissatisfied with a transaction or service experience, consider the following steps.
1. Contact the Branch Involved
Many issues can be resolved directly with the branch concerned.
2. Contact Customer Care
Customer Care may investigate the issue and request additional information.
3. Keep Records
Retain copies of:
- Emails.
- Quotations.
- Reference numbers.
- Supporting documents.
4. Escalate Unresolved Matters
If a dispute remains unresolved, consumers may approach the Motor Industry Ombud of South Africa (MIOSA).
Why South Africans Use WeBuyCars
Many South Africans choose WeBuyCars because it offers convenience. Instead of advertising a vehicle privately and arranging viewings with multiple buyers, sellers can complete the transaction through one company.
Buyers benefit from access to thousands of vehicles across the country rather than being limited to the stock available at a single dealership.
The national network of branches and buying pods also makes evaluations more accessible, while the promise of immediate payment appeals to many sellers.
Conclusion
WeBuyCars provides several ways for South Africans to buy and sell vehicles, arrange finance, participate in online auctions, and obtain valuations. Customers who simply want to sell a vehicle may find buying pods convenient, while branches are better suited to buyers and those requiring additional services.
Complaints should first be raised with the branch involved before being escalated to Customer Care and, if necessary, to the Motor Industry Ombud of South Africa.
Whether you want to sell your car quickly, purchase a used vehicle, participate in auctions, or resolve a customer service issue, using the correct WeBuyCars contact channel can save time and help ensure that your query reaches the right team from the start.