The City of Tshwane runs a central Call Centre for municipal queries and faults, with a toll-free alternative and a menu that routes emergencies, account balances and by-law complaints to different teams.
Tshwane customer care contact details
| Call Centre | 012 358 9999 |
| Toll-free Call Centre | 080 111 1556 |
| Tshwane Emergency Services | 107, or 012 358 9999 Option 1 |
| Tshwane Metro Police | 012 358 7095 or 012 358 7096 |
| Environmental Health Service | 012 358 4656 or 012 358 2111 |
| Tshwane Bus Service | 012 358 0839 or 012 358 0840 |
Source: tshwane.gov.za.
Call Centre menu options
Option 1 reaches the Emergency Services Department, and is also the route for reporting urgent by-law offences to the Tshwane Metro Police Department. Option 2 is an automated service that gives you your latest account balance and the date of your next payment without waiting for an agent.
Reporting specific faults
| Water leaks | [email protected], or 012 358 9999 (07:30 to 16:00) |
| Sewer blockages | [email protected], or 012 358 9999 (07:30 to 16:00) |
| Power failures by SMS | SMS the word POWER followed by your account number to 082 612 0333 or 44676 |
| Power failures by phone | 012 358 9999 (07:30 to 16:00) |
Power failures can also be reported online through the Report power failure link on tshwane.gov.za.
What to have ready
Have your municipal account number and the property address on hand, since the SMS power-failure service and the automated balance option both work off your account number. Ask for a reference number on any fault you log so you can follow it up.
Related City of Tshwane pages
- City of Tshwane contact details
- City of Tshwane account queries contact details
- City of Tshwane water contact details
- City of Tshwane electricity contact details
- Tshwane emergency services contact details
FAQs
- What is the Tshwane customer care number? The Call Centre is 012 358 9999, with a toll-free alternative on 080 111 1556.
- How do I check my Tshwane account balance quickly? Call 012 358 9999 and select Option 2 for an automated balance and next payment date.
- Can I report a power failure by SMS? Yes. SMS the word POWER followed by your account number to 082 612 0333 or 44676.