Government · Contact details
Clientèle Cancellation Department Contact Details
Clientèle does not publish a separate cancellation department; to cancel or change a policy, call Clientèle head office on 011 320 3000 or email services@clientele.co.za for life, funeral and health policies. Clientèle is a South African insurer made up of Clientele Life Assurance Company Limited and Clientèle General Insurance Limited.
Legal policies have their own mailbox, legalservices@clientele.co.za. Policy administration, including cancellations, runs through head office and Clientèle’s self-service channels.
Clientèle cancellation contact details at a glance
| Route | Details |
|---|---|
| Clientèle Head Office | 011 320 3000 |
| WhatsApp self-service | 067 342 7248 |
| Life, funeral & health policies email | services@clientele.co.za |
| Legal policies email | legalservices@clientele.co.za |
| USSD self-service | *120*337# |
| Fax (complaints) | 011 320 3133 |
| Head office hours | Monday to Friday 08h00 to 17h00 |
| Address | Clientèle Office Park, corner Rivonia and Alon Road, Morningside, 2196 |
Official Clientèle cancellation route
The published service routes are the head office line 011 320 3000 and WhatsApp 067 342 7248. Written requests go to services@clientele.co.za for life, funeral and health policies, or to legalservices@clientele.co.za for legal policies. A written request gives you a record of when you asked to cancel.
You can also manage policies on the Clientèle App, through website self-service, on WhatsApp or by dialling *120*337#, which works without data.
What you need before contacting
- Your policy number, to quote in every call or email.
- Which type of policy it is (life, funeral, health or legal), so you use the right mailbox.
- A cellphone for WhatsApp or USSD self-service if you prefer not to call.
Step-by-step contact process
- Contact Clientèle in writing: services@clientele.co.za for life, funeral or health policies, or legalservices@clientele.co.za for legal policies, quoting your policy number.
- Alternatively use WhatsApp 067 342 7248 or call 011 320 3000, Monday to Friday 08h00 to 17h00.
- If the matter is not resolved, follow Clientèle’s complaints procedure by phone, fax or email, and then take it to Clientèle’s Independent Arbitrator at complaintsarbitrator@clientele.co.za.
Escalation route
Clientèle’s complaints procedure asks you to contact it by phone on 011 320 3000, fax on 011 320 3133 or email at services@clientele.co.za. If the complaint is not resolved, Clientèle escalates it to an Independent Arbitrator at complaintsarbitrator@clientele.co.za.
Clientele Life Assurance Company Limited is FSP 15268 and Clientèle General Insurance Limited is FSP 34655. Clientèle’s funeral terms state that Clientele Life premiums escalate by 10% and benefits by 6% each year.
For other Clientèle routes, see Clientèle contact details, Clientèle numbers and Clientèle legal claims, or browse the government directory.
Frequently asked questions
What is the Clientèle cancellation department number?
There is no separate cancellation line. Call Clientèle head office on 011 320 3000, Monday to Friday 08h00 to 17h00.
Which email do I use to cancel a Clientèle policy?
Use services@clientele.co.za for life, funeral and health policies, and legalservices@clientele.co.za for legal policies. Quote your policy number.
Can I cancel a Clientèle policy on WhatsApp?
Clientèle offers WhatsApp self-service on 067 342 7248 for managing policies.
What if Clientèle does not resolve my cancellation?
Follow Clientèle’s complaints procedure, then contact its Independent Arbitrator at complaintsarbitrator@clientele.co.za.
Sources
- Clientèle head office page, clientele.co.za/head-office/, read 27 September 2026
- Clientèle complaints procedures, clientele.co.za/head-office/complaints-procedures/, read 27 September 2026
- Clientèle self-service page, clientele.co.za/self-service/, read 27 September 2026
- Clientèle funeral terms and conditions, clientele.co.za/terms-and-conditions/funeral/, read 27 September 2026