Municipal account queries in the City of Tshwane, covering rates, water, electricity and refuse billing, go through the City’s main Call Centre rather than a separate accounts department line.
City of Tshwane account queries contact details
| Call Centre | 012 358 9999 |
| Call Centre toll-free | 080 111 1556 |
Source: tshwane.gov.za, Important numbers. The City of Tshwane does not publish a separate accounts-only phone number, so billing queries are handled through the same Call Centre as other municipal services.
What to prepare before you call
Have your municipal account number, the property address and erf number, and a copy of the statement you are querying. If you are disputing a charge, note the billing period and the specific line item. Ask for a reference number at the end of the call and keep it, since you will need it to follow up or to escalate the query later.
Common account queries
- Checking an outstanding balance or requesting a statement
- Disputing a water or electricity charge that looks incorrect
- Querying rates after a property valuation change
- Arranging a payment or reporting a payment that has not reflected
- Updating owner or tenant details on a municipal account
Related City of Tshwane pages
- City of Tshwane contact details
- City of Tshwane complaints contact details
- Municipal account query contact details
- Municipal valuation contact details
FAQs
- What number do I call for a Tshwane account query? Call the City Call Centre on 012 358 9999, or 080 111 1556 toll-free.
- Is there a separate Tshwane accounts department number? The City does not publish one. Account queries go through the same Call Centre as other municipal services.
- What if my account query is not resolved? Keep your reference number and escalate through the City of Tshwane complaints route.