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Matrix Car Tracker Contact Details

Matrix Vehicle Tracking is a South African vehicle tracking and stolen vehicle recovery company that provides GPS tracking and personal safety solutions for motorists and businesses. If you need customer support, emergency assistance, or help managing your account, this guide contains the latest Matrix contact details, including phone numbers, email addresses, WhatsApp support, and head office information.

About Matrix Vehicle Tracking

Founded in 1996, Matrix Vehicle Tracking is one of South Africa’s best-known vehicle tracking and recovery brands. The company provides GPS vehicle tracking, stolen vehicle recovery, driver safety features, and fleet management solutions.

Matrix serves both private motorists and businesses, helping customers monitor their vehicles and improve security through smartphone applications and a 24-hour operations centre.

Matrix and MiX by Powerfleet

Matrix forms part of MiX by Powerfleet.

Matrix is the consumer-facing brand and focuses on vehicle tracking, stolen vehicle recovery, and personal safety solutions for individuals and families. MiX by Powerfleet, on the other hand, concentrates heavily on fleet telematics and asset management solutions for commercial customers.

Although both brands belong to the same group, they serve different markets. Matrix focuses primarily on consumer vehicle security, while MiX by Powerfleet provides advanced fleet and telematics solutions for businesses.

Matrix Customer Care Contact Number

Matrix offers several contact numbers depending on the type of assistance required.

Main Switchboard

011 654 8000

Customer Care

011 654 8090

Emergency Assistance (Hijacking or Vehicle Theft)

0800 111 322

The emergency control centre operates 24 hours a day and should only be used during hijacking or vehicle theft incidents.

Matrix Email Address

Email Address:
[email protected]

Email support is suitable for:

Providing your full name, contact number, and account number can help speed up the support process.

Matrix WhatsApp Number

Matrix offers a WhatsApp self-service platform that is available 24 hours a day.

WhatsApp Number:
087 240 6262

Simply send “Hi” to get started.

Customers can use WhatsApp to:

For many common requests, WhatsApp can be quicker than calling customer support.

Matrix Head Office Address

Matrix’s head office is located in Midrand, Gauteng.

Waterfall Office Park, Unit 8
Howick Close
Vorna Valley
Midrand, Gauteng 1686
South Africa

Which Matrix Contact Channel Should You Use?

Different contact channels are designed for different types of enquiries.

Need Help WithBest Contact Method
Vehicle theft or hijacking0800 111 322
General customer support011 654 8090
Billing enquiries[email protected]
Subscription queries[email protected]
Installation certificatesWhatsApp 087 240 6262
App login detailsWhatsApp 087 240 6262
Technical supportCustomer Care or Email
Vehicle transfersCustomer Care

Using the correct contact method can help reduce waiting times and speed up assistance.

Common Reasons People Contact Matrix

Customers frequently contact Matrix for:

Matrix vs Tracker vs Cartrack vs Netstar

Matrix is separate from other vehicle tracking providers operating in South Africa.

Although these companies offer similar services, they use different apps, support centres, and products. Customers should ensure they contact the correct provider for assistance.

Frequently Asked Questions

Can I transfer my Matrix tracker to another vehicle?

Yes. Matrix allows customers to transfer a tracking unit to another vehicle. Contact customer care on 011 654 8090 or email [email protected] to arrange the transfer. Removal and reinstallation costs charged by the fitment centre are usually for the customer’s account.

How do I test my Matrix unit?

Matrix recommends testing your tracking unit monthly. You can test it:

What should I do before taking my vehicle for a service?

To avoid false alarms, call 011 654 8050 before your vehicle goes in for repairs or servicing and request that your vehicle be placed in Service Override mode. Once the service is complete, contact Matrix again to remove Service Override.

What is Matrix’s emergency number?

For hijacking or vehicle theft emergencies, call 0800 111 322. This emergency line operates 24 hours a day.

Does Matrix have WhatsApp support?

Yes. Matrix provides WhatsApp self-service on 087 240 6262. Customers can use the platform to request installation certificates, retrieve app login details, test tracking units, manage accounts, and make payments.

Conclusion

Matrix customers can reach support by phone, email, WhatsApp, or the emergency control centre. Using the correct contact channel can help resolve enquiries more efficiently. Whether you need an installation certificate, account assistance, or emergency vehicle recovery, keeping these contact details readily available can make it easier to get support when needed.

Official Matrix Contact Information