FNB Fraud Contact Number

Urgent steps to take now

If you have noticed unauthorized transactions or believe your banking profile has been compromised, perform these steps immediately in this exact order to mitigate damage:

1.Freeze your cards and profile:Immediate Action.

Log into your FNB Banking App or Online Banking profile immediately. Navigate to your cards menu and select Cancel/Freeze Card on any affected accounts. If you cannot access the app, call the fraud line immediately.

2.Call the Single Fraud Line:087 575 9444.

Dial the official FNB Single Fraud Line. Inform the agent clearly that you are experiencing an active fraud incident so they can temporarily freeze your entire digital banking profile if required.

3.Secure your reference number:Proof of Report.

The agent will log the incident and provide you with an official reference number via SMS. Save this number securely; you will need it for all subsequent follow-ups and insurance claims.

4.Submit the Fraud Claim Form:Within 3 Days.

Download, print, and complete the official FNB Fraud Claim Form from the FNB Security Centre. You must email or fax this completed form back to the specific address provided on the form within 3 days of reporting the incident to initiate a formal investigation.

Official reporting or support channels

Depending on the nature of the issue, you can use these verified channels to reach out to the bank contact details South Africa directory or directly interact with FNB:

What information to prepare

What information should I prepare?

To expedite the investigation process when you speak to the fraud department, ensure you have the following details gathered and ready:

• Your full name and South African ID number.
• The exact FNB account numbers or card numbers affected.
• The specific dates, times, and exact amounts of the unauthorized transactions.
• The specific reference number if you have already logged a previous call.
• Any supporting evidence, such as screenshots of suspicious text messages, merchant notifications, or fraudulent emails.

What not to share

Fraud department agents are trained to verify your identity, but they will never request specific secret credentials. To protect yourself from sophisticated vishing (voice phishing) scams, remember the following strict rules:

Never disclose the following details to anyone—not even a person claiming to be an FNB fraud agent:

• Your Online Banking username or password.
• Your ATM card PIN or app login PIN.
• Your One-Time PINs (OTPs) sent via SMS or app notifications.
• Smart InContact approval confirmations (never tap “Approve” unless you initiated the transaction yourself).

If the issue is not resolved

What should I do if I cannot get help?

If you have already reported the incident through the official FNB fraud contact number channels, waited the standard seven working days for feedback, and feel your dispute has not been fairly handled by the internal complaints resolution team, you have the right to escalate the matter externally.

You can escalate financial disputes to the independent National Financial Ombud Scheme (NFO):

• NFO Call Centre: 086 080 0900
• Email: [email protected]
• Website: www.nfosa.co.za

Related emergency or fraud pages

Cybercriminals consistently use deceptive tactics to target retail banking users across South Africa. Be highly alert to the following common scam types:

• Fake Bank Call Scams: A fraudster calls pretending to be from the FNB fraud unit, claiming an unauthorized transaction is pending. They will then try to trick you into reading out an OTP or approving a Smart InContact message to “reverse” the fake payment.
• SIM Swap Fraud: If your mobile phone suddenly loses network signal completely for an extended period, contact your mobile network provider immediately from another phone. Fraudsters perform unauthorized SIM swaps to intercept your OTP messages.
• Phishing & Smishing: Never click on links within SMS alerts or emails claiming your profile has been deactivated or that you need to log in to update your security settings. Always navigate to FNB manually by typing the web address into your browser.

If you hold accounts with other major South African institutions or need to check sibling reporting guidelines, consult the Absa Fraud Contact Number or general financial safety guides within our comprehensive Banks Contact Pages hub.

FAQs

How do I report fnb fraud contact number safely?

The only safe method is to route your reports directly through official channels. Always call the official single fraud number (087 575 9444) or use the secure “Contact Us” menu inside the verified FNB Banking App. Avoid dialing numbers displayed on unofficial third-party websites, public forums, or social media advertisements.

What should I do if I shared an OTP or password?

If you mistakenly disclosed sensitive details during a call or entered them into a suspicious link, log into the FNB app instantly to freeze your cards and digital profile. Immediately afterward, call the FNB Fraud Hotline at 087 575 9444 to block your profile from further remote access.

How can I spot fake fnb fraud contact number contact details?

Legitimate communication from FNB will never use unofficial mobile numbers (such as standard personal cellular numbers on WhatsApp) to demand immediate fund transfers or password changes. If the caller creates intense panic, threatens to lock your account unless you read out an OTP, or asks you to install remote desktop software, hang up immediately.

What is the official way to handle fnb fraud contact number?

Report the incident immediately to 087 575 9444, secure your formal incident reference number via SMS, complete the physical FNB Fraud Claim Form, and return it to the bank within three days alongside any relevant transaction evidence.

What information should I prepare for fnb fraud contact number?

Have your basic identity details, account numbers, the exact transaction values, timestamps, and any relevant printouts or digital screenshots ready for the agent when logging your case file.