Government · Support
SRD Status Contact Number
All Government contactsComplaints & escalation
There is no separate SRD status phone number: you check your SRD status online at srd.sassa.gov.za, and for help you call SASSA’s toll-free line on 0800 60 10 11. The Social Relief of Distress (SRD) grant is paid by the South African Social Security Agency (SASSA), and its only official portal is on the sassa.gov.za domain.
SRD status contact details at a glance
| Route | Details |
|---|---|
| SRD application status check | srd.sassa.gov.za/sc19/status |
| SASSA toll-free call centre | 0800 60 10 11 |
| SASSA grant enquiries email | GrantEnquiries@sassa.gov.za |
| Reconsideration status (May 2020 to March 2022 only) | srd.sassa.gov.za/sc19/reconsideration |
| e-KYC check | srd.sassa.gov.za/sc19/ekyc |
| SASSA head office switchboard | 012 400 2000 |
Official SRD status route
The SRD portal has an “Application status” section. Choose “click here to check online” to see your result. The same portal also offers an e-KYC check at srd.sassa.gov.za/sc19/ekyc.
If you need to speak to someone, call 0800 60 10 11 or email GrantEnquiries@sassa.gov.za.
What you need before contacting
Only use srd.sassa.gov.za, which is linked from sassa.gov.za. If you are phoning or emailing SASSA about your status, have your application details ready so the agent can find your record.
Step-by-step contact process
- Go to the official portal srd.sassa.gov.za (only on the sassa.gov.za domain).
- Open “Application status” and choose “click here to check online”.
- If you were declined for a month from April 2022 onward, lodge an appeal with the Department of Social Development (DSD) for each declined month, using the DSD appeals link on the portal.
- For other queries, call 0800 60 10 11 or email GrantEnquiries@sassa.gov.za.
Escalation route
Appeals against a declined SRD month from April 2022 go to the Department of Social Development, and each declined month is appealed separately. See SASSA SRD appeal contact details.
The reconsideration process for May 2020 to March 2022 has been completed, and SASSA says no new applications for that period will be considered. The reconsideration status page covers that period only.
SASSA head office is at SASSA House, 501 Prodinsa Building, Cnr Steve Biko and Pretorius Streets, Pretoria 0083 (switchboard 012 400 2000). To update your details instead, see SRD update contact details. More government listings are in the government directory.
Frequently asked questions
What is the SRD status contact number?
SASSA does not publish a separate status number. Call the SASSA toll-free line on 0800 60 10 11, or check your status online at srd.sassa.gov.za.
How do I check my SRD status?
Go to srd.sassa.gov.za, open “Application status” and choose “click here to check online”.
Where do I appeal if my SRD status says declined?
For months from April 2022, lodge an appeal with the Department of Social Development for each declined month through the link on the SRD portal.
Can I still check reconsideration for 2020 or 2021?
The reconsideration status page covers May 2020 to March 2022 only. SASSA says that process is complete and no new applications for that period will be considered.
Sources
- SRD portal application status and reconsideration sections, srd.sassa.gov.za, read 27 September 2026
- SASSA contact page, sassa.gov.za/contact, read 27 September 2026
- SASSA SRD grant page, sassa.gov.za/social-grants/srd, read 27 September 2026