Government · Support
SASSA Grant Enquiry Contact Details
All Government contactsComplaints & escalation
The SASSA grant enquiry line is 0800 60 10 11 (toll-free), and the email is GrantEnquiries@sassa.gov.za. This is the national grant enquiries route of the South African Social Security Agency; SRD grant applications run on the separate portal at srd.sassa.gov.za.
SASSA grant enquiry contact details at a glance
| Route | Details |
|---|---|
| SASSA toll-free grant enquiries | 0800 60 10 11 |
| Grant enquiries email | GrantEnquiries@sassa.gov.za |
| SASSA head office switchboard | 012 400 2000 |
| Grant customer support request form | sassa.gov.za/social-grants/customer-support-grant-request |
| SRD grant portal | srd.sassa.gov.za |
| Head office address | SASSA House, 501 Prodinsa Building, Cnr Steve Biko and Pretorius Streets, Pretoria, 0083 |
Official SASSA grant enquiry route
Call 0800 60 10 11 toll-free, or email GrantEnquiries@sassa.gov.za. Written requests use SASSA’s customer support grant request form, which is emailed to the same address. For SRD grant applications, use srd.sassa.gov.za.
What you need before contacting
For the customer support request form, SASSA states that the applicant must be unemployed. The form must be typed, not completed in pen, and every field marked * must be filled in.
Step-by-step contact process
- Download the customer support grant request form from sassa.gov.za and type your details.
- Mark the relevant boxes with X and complete all fields marked *.
- Click Email on the form and send it to GrantEnquiries@sassa.gov.za.
- Or call 0800 60 10 11 toll-free.
For walk-in help, SASSA lists local service offices by province and district on its service office page.
Escalation route
If the grant enquiries route does not resolve your issue, contact your regional office, for example SASSA Eastern Cape, SASSA Western Cape or SASSA North West. The head office switchboard is 012 400 2000, at SASSA House, 501 Prodinsa Building, Cnr Steve Biko and Pretorius Streets, Pretoria, postal address Private Bag X55662, Arcadia, Pretoria, 0083.
Frequently asked questions
What is the SASSA grant enquiry number?
0800 60 10 11, toll-free.
What is the SASSA grant enquiries email?
Where do I apply for the SRD grant?
On the separate SRD portal at srd.sassa.gov.za.
Can I fill in the SASSA customer support form by hand?
No. SASSA says the form must be typed, not completed in pen, with all * fields filled.
What is the SASSA head office number?
The switchboard is 012 400 2000.
Sources
- SASSA Head Office and Regional Contacts, sassa.gov.za/contact/head-office-and-regional, read 27 September 2026
- SASSA Customer support grant request, sassa.gov.za/social-grants/customer-support-grant-request, read 27 September 2026
- SASSA Service Offices, sassa.gov.za/contact/sassa-service-offices, read 27 September 2026
- SASSA home page, sassa.gov.za, read 27 September 2026