Education · Contact details
TUT Contact Details
The TUT contact number for general and admission enquiries is 086 110 2421 (+27 86 110 2421), and the main TUT email address is general@tut.ac.za. You can also SMS the word TUT, your name, study programme and email address to 30655. For registered-student TUT4Life and myTUTor problems, use myTUTor@tut.ac.za or 0861 102 421 option 4. TUT’s ethics hotline is 0800 006 924, while the 24-hour toll-free personal counselling line for students is 0800 68 78 88. Every detail below was read from tut.ac.za and TUT’s 2027 General Information for First Year Enrolment guide on 16 September 2026.
TUT contact details, phone numbers and email addresses
| What you need | Contact |
|---|---|
| TUT Contact Centre | 086 110 2421 (+27 86 110 2421) |
| General and admission enquiries email | general@tut.ac.za |
| SMS enquiries | SMS “TUT”, your name, study programme and email address to 30655 |
| Head office landline | 012 382 5911; general enquiries also 012 382 5533 |
| Apply online | applications-prod.tut.ac.za |
| myTUTor and TUT4Life service desk (registered students) | 0861 102 421 option 4, myTUTor@tut.ac.za |
| Office of the Registrar | registrar@tut.ac.za |
| Ethics hotline (toll-free) | 0800 006 924, reportit@ethicshelpdesk.com |
| 24-hour personal counselling (toll-free) | 0800 68 78 88; appointments counselling@tut.ac.za |
| Career counselling | careercounselling@tut.ac.za or assessmentcentre@tut.ac.za |
| Disability Unit | ptadisability@tut.ac.za |
| Cybersecurity team (compromised accounts, phishing) | tut_security_matters@tut.ac.za |
TUT email address for enquiries and applications
The TUT email address for general and admission enquiries is general@tut.ac.za. TUT’s first-year enrolment guide gives this address and the Contact Centre number 086 110 2421 for prospective students, and the same contact details appear in the footer of every page on tut.ac.za. TUT does not publish a separate admissions mailbox.
For TUT application enquiries, applications are made online at applications-prod.tut.ac.za. First-year applications for the 2027 academic year opened on 1 April 2026. The application fee is R240, paid once and non-refundable, using the banking details in TUT’s official first-year guide with your ID number as the reference.
You need a certified copy of your ID and of your National Senior Certificate, or your final Grade 11 results if you are in Grade 12. TUT warns that a programme may close when it is full, even before its deadline.
To check your admission status, go to www.tut.ac.za, click “Study@TUT”, then “Check Your Status”, and enter your ID number. Your status and any letter are shown on screen. TUT’s website also carries a warning to beware of application and registration scams, so apply only through TUT’s own site.
TUT head office contact number and physical address
TUT’s head office landline is 012 382 5911. The head office is in the Dinokeng Building, Staatsartillerie Road, Pretoria West, 0183, and the postal address is Private Bag X680, Pretoria, 0001. For general enquiries, TUT also asks students to call 0861102421 or 012 382 5533.
TUT’s campuses are Pretoria, Arcadia, Arts, Soshanguve North and South, Ga-Rankuwa, eMalahleni, Mbombela and Polokwane.
TUT operating hours
TUT does not publish office or Contact Centre hours on its website or in its first-year guide. For an enquiry, use 086 110 2421 or general@tut.ac.za.
TUT4Life, myTUTor and system login help
TUT does not publish a person or mailbox called “web system administrator”. For TUT4Life, myTUTor and login problems, registered students are directed to the myTUTor service desk. Email myTUTor@tut.ac.za or call 0861 102 421 option 4. When emailing about TUT4Life, include your student number and a description of the problem.
- TUT4Life email: registered students set up their TUT4Life email or reset their password at tut4life.tut.ac.za. Your username is studentnumber@tut4life.ac.za.
- Passwords expire every 90 days and can be reset with the TUT Password Manager app from the Play Store or App Store.
- Your TUT4Life login also gives access to Microsoft 365, myTUTor, eduroam and i-Centre computers, with multi-factor authentication once every 24 hours.
- The TUT4Life portal carries a notice that TUT is having technical difficulties creating new first-year accounts. If your account has not been set up yet, the reset program cannot reset your password, so contact myTUTor@tut.ac.za.
- TUT iEnabler, sometimes searched as “ITS enabler”: enter your ID number on ienabler.tut.ac.za to see your application status and student number.
- For compromised accounts or phishing, email the Cybersecurity Team at tut_security_matters@tut.ac.za.
TUT finance office and financial aid contact details
TUT’s finance department for students is Revenue Services, the Student Accounts Office. It handles queries by email, at an office on every campus and through the self-service portal at os.tut.ac.za/StudentPortal/. TUT prints only named staff mailboxes for Revenue Services, so they are not listed here. If you cannot use the portal, use 086 110 2421 or general@tut.ac.za.
The Pretoria, Arcadia and Arts campuses use the Revenue Services office in the Dinokeng Building, Ground Floor, Counter 39 at Pretoria Campus. The other offices are eMalahleni Building 3 Room G06; Ga-Rankuwa Building 18 Room G01-03 Lab; Mbombela Building 9 Room G05; Polokwane Building 1 Room 111; and Soshanguve North and South Building 10 Lab 120.
- The self-service portal shows your student account balance and TUT’s banking details, and handles online Acknowledgement of Debt (AoD) applications, debit order mandates, fees rules, tuition fee quotations and refund applications.
- Before registration you must pay at least the R1,500 academic registration fee, plus R1,200 residence fee if you have a confirmed residence place. There are no arrangements for the initial R1,500 or for first-time entering students.
- Returning students with outstanding debt must sign an Acknowledgement of Debt. The account holder attaches a copy of their ID and proof of income, and the remaining debt is paid in equal payments over 6 to 10 months. There is no AoD for international students.
TUT financial aid numbers by campus
| Campus | Telephone | |
|---|---|---|
| Arcadia | 012 382 6295 | finaidarc@tut.ac.za |
| Arts | 012 382 6157 | finaidarts@tut.ac.za |
| eMalahleni | 012 382 3121 | finaidema@tut.ac.za |
| Ga-Rankuwa | 012 382 0797 | finaidgar@tut.ac.za |
| Mbombela | 012 382 3761 | finaidmbom@tut.ac.za |
| Polokwane | 012 382 0976 | finaidpol@tut.ac.za |
| Pretoria | 012 382 4289 | finaidpta@tut.ac.za |
| Soshanguve North | 012 382 9895 | finaidsoshn@tut.ac.za |
| Soshanguve South | 012 382 9272 | finaidsoshs@tut.ac.za |
For NSFAS funding, TUT’s guide refers students to NSFAS on 08000 67 327, WhatsApp 063 093 5671, or info@nsfas.org.za.
These campus financial aid numbers come from TUT’s 2027 first-year guide. TUT’s 2026 Finance Registration document lists different numbers for eMalahleni and the two Soshanguve campuses, so if a line does not answer, use 086 110 2421 or general@tut.ac.za.
Paying TUT fees
TUT’s guide says no cash payments are accepted on any campus. Credit cards, debit cards and bank-guaranteed cheques are accepted at the campuses. Tuition and residence fees can be paid by EFT using the banking details shown on the TUT student portal or in TUT’s official first-year guide, with your registered student number as the reference.
Copy the banking details only from TUT’s own portal or guide, never from a message or a third-party site, and check the current guide before paying because TUT notes that the information is subject to change.
TUT residence accommodation contacts
- Pretoria and Polokwane campuses: 012 382 5511/14, resadminp@tut.ac.za
- Soshanguve: 012 382 9274/9715, resadmins@tut.ac.za
- Ga-Rankuwa: 012 382 0564, resadming@tut.ac.za
- eMalahleni: 012 382 3193, resadmine@tut.ac.za
- Mbombela: 012 382 3615, resadminm@tut.ac.za
TUT-accredited private accommodation has its own contacts per campus, including Pretoria and Arcadia on 012 382 4071 (PTAPrivateAccom@tut.ac.za), Soshanguve on 012 382 0502 (SosPrivateAccom@tut.ac.za), Ga-Rankuwa on 012 382 0502, Mbombela on 012 382 3655, Polokwane on 012 382 0967 and eMalahleni on 013 101 3806.
TUT eMalahleni and Mbombela contacts
TUT’s Witbank campus is called eMalahleni and its Nelspruit campus is Mbombela. To book a campus visit, call the eMalahleni information officer on 012 382 3104 or the Mbombela information officer on 012 382 3681. Visits must be booked a month ahead, preferably for the morning. Mbombela financial aid is on 012 382 3761. See TUT eMalahleni campus contact details for more.
Career counselling and student support contacts
TUT’s Directorate of Student Development and Support offers career counselling interviews at no cost at all learning sites, and full psychometric assessments with a written report at specific sites, for which there are costs. The guide lists these numbers for arrangements: Pretoria 012 382 5010, 012 382 4826 or 012 382 5273; Soshanguve 012 382 9863; Ga-Rankuwa 012 382 0701; eMalahleni 012 382 3109/10; Mbombela 012 382 3670; and Polokwane 012 382 0953.
The Directorate also provides personal counselling and therapy, study skills development, English proficiency support and academic support for students with disabilities. Career counselling can also be reached at careercounselling@tut.ac.za or assessmentcentre@tut.ac.za. The Disability Unit email is ptadisability@tut.ac.za. For the 24-hour toll-free personal counselling line, call 0800 68 78 88, with appointments at counselling@tut.ac.za.
TUT registrar and academic record contact details
Email the Office of the Registrar at registrar@tut.ac.za. TUT will not re-issue a lost original certificate, only a duplicate qualification statement. Apply online through the duplicate qualification statement form on os.tut.ac.za with an SAPS affidavit, a copy of your ID and proof of payment of R235 per qualification, paid using the banking details on TUT’s re-issuing of certificates page.
- Third-party qualification verification is done through MIE, PURQ or SAQA, not directly by TUT.
- Predicate and assessment marks are on the Student Portal (iEnabler). Personal exam timetables are at Student Services or Administration on your campus of registration, or at os.tut.ac.za/ExamsLegacy.
- The Certification Management Office keeps graduation records. Graduation applications close on 28 February for the April and May ceremonies and on 31 August for the October ceremonies.
Frequently asked questions
What is the TUT contact number?
The TUT Contact Centre number is 086 110 2421 (+27 86 110 2421). TUT also lists 012 382 5533 for general enquiries.
What is the TUT email address for enquiries?
The general TUT enquiry email is general@tut.ac.za. The same email is used for general and admission enquiries in TUT’s first-year enrolment information.
What email should I use for TUT application enquiries?
TUT does not publish a separate admissions mailbox. For application and admission enquiries, use general@tut.ac.za or call 086 110 2421, and submit applications through applications-prod.tut.ac.za.
What is the TUT helpline number?
For general enquiries, the TUT Contact Centre is 086 110 2421. The 24-hour toll-free personal counselling line for students is 0800 68 78 88.
Who is the TUT web system administrator?
TUT has no published web system administrator contact. For TUT4Life, myTUTor and login problems, email myTUTor@tut.ac.za or call 0861 102 421, option 4.
What is the TUT finance department contact?
Revenue Services, the Student Accounts Office, has an office on every campus and a self-service portal at os.tut.ac.za/StudentPortal/. If you cannot use the portal, the general line is 086 110 2421 or email general@tut.ac.za.
What is the TUT registrar email address?
The Office of the Registrar email address is registrar@tut.ac.za.
Where is TUT located?
TUT’s head office is in the Dinokeng Building, Staatsartillerie Road, Pretoria West, 0183. The head office landline is 012 382 5911.
Sources
- Tshwane University of Technology website footer contact and ethics hotline details, tut.ac.za, read 16 September 2026
- TUT 2027 General Information for First Year Enrolment (printed January 2026), tut.ac.za, read 16 September 2026
- TUT homepage, myTUTor home, tut4life.tut.ac.za, myTUTor Login Requirements, Finance Registration Information PDF, PAIA Manual 2025, Campus visits, Re-issuing of certificates, Qualification verification, Examination and Graduations pages, tut.ac.za, read 26 September 2026