Sizakala is eThekwini Municipality’s customer service brand, covering the walk-in Customer Care offices across Durban and the surrounding areas as well as the municipality’s general customer service email address.
Sizakala customer services contact details
| [email protected] | |
| Municipal switchboard | 031 311 1111 |
| Head office | City Hall, 263 Dr Pixley Ka Seme Street, Durban, 4000 |
| Office hours | Monday to Friday, 08:00 to 17:00 |
Source: durban.gov.za.
Sizakala Customer Care walk-in offices
| Verulam Sizakala Customer Care | 151 Wicks Street, Verulam. Weekdays 07:30 to 15:30, Saturdays 07:30 to 11:30 |
| Pinetown Sizakala Customer Care | Civic Centre, 60 Kings Road, Pinetown. Weekdays 07:30 to 15:30 |
| Prior Road Head Office (Water and Sanitation) | 3 Prior Road, Durban. Weekdays 07:15 to 15:30, Saturdays 07:30 to 11:30 |
What Sizakala handles
Sizakala Customer Care offices are the walk-in point for municipal service and account queries, including water and sanitation matters. They are useful when a query needs supporting documents, such as proof of payment, an ID document or a lease, that cannot easily be handled over the phone.
For faults that simply need reporting, the dedicated phone channels are faster. Water and sanitation faults go to 080 131 3013 or the toll-free line on 080 311 1111, and electricity faults go to 080 311 1111.
What to bring to a walk-in office
- Your municipal account number and a recent statement
- Your ID document, particularly if you are the registered account holder
- Proof of any payment that has not reflected on the account
- Any reference number from a previous query on the same matter
Related eThekwini pages
- eThekwini Municipality contact details
- eThekwini accounts contact details
- eThekwini water contact details
- eThekwini complaints contact details
FAQs
- What is Sizakala? It is eThekwini Municipality’s customer service brand, covering its walk-in Customer Care offices and general customer service email.
- What is the Sizakala email address? [email protected].
- Where are the Sizakala offices? Verulam at 151 Wicks Street and Pinetown at the Civic Centre, 60 Kings Road, with the Water and Sanitation head office at 3 Prior Road, Durban.