SARS Tax Number Contact Details

Official contact details

Finding official South African Revenue Service (SARS) tax number contact details requires relying strictly on verified, primary sources rather than third-party directories. The primary official web portal provided by SARS is the SARS Website, where taxpayers can access secure digital services, verify live support channels, and check system status updates.

Best contact route by issue

Different tax-related tasks require distinct pathways to ensure a quick resolution:

• Retrieving a Lost Tax Number: If you need to find or confirm your tax reference number, automated self-service channels like eFiling, USSD, or WhatsApp offer immediate turnaround times without needing agent assistance.
• General Account Inquiries: For questions regarding tax compliance, submissions, or profile updates, the SARS Contact Centre or the online query system provide the most direct guidance.
• Complex Disputes or Debt Management: Matters involving tax debt, audits, or formal disputes should be routed through specialized channels on eFiling or managed via a booked branch appointment.

Customer care and call centre options

For taxpayers needing direct telephonic support regarding tax numbers, registration statuses, or compliance profiles, the official SARS Contact Centre is available through the following designated numbers:

• Local Contact Centre: 0800 00 SARS (7277)
• Operating Hours: Weekdays from 08:00 to 16:00, with modified hours on Wednesdays from 09:00 to 16:00 (closed on weekends and public holidays).
• International Callers: +27 11 602 2093 (available during standard South African business hours).

Online

SARS heavily emphasizes digital channels to streamline taxpayer interactions and minimize the need for physical branch visits. Registered users can log into the eFiling portal or utilize the SARS Online Query System (SOQS) to securely request and download their official Notice of Registration (IT150), which displays their tax reference number. Using official web portals ensures that sensitive personal identification data remains protected.

WhatsApp or self-service options

To retrieve your tax number quickly without waiting on call centre queues, SARS provides automated mobile and messaging options:

• SARS WhatsApp Channel: Save the official number—0800 11 7277—to your contacts, send a greeting, and navigate the interactive menu to select the tax reference number prompt.
• USSD Channel: Dial *134*7277# on your mobile device to complete quick identity verification and retrieve your tax number information.
• SMS Channel: Send an SMS query following official format requirements to 47277.

Claims

Queries concerning tax refund claims, payouts, or financial allocations should be tracked directly via your eFiling profile. If a claim experiences unusual delays or requires manual intervention, you can verify its status by contacting the SARS Contact Centre on 0800 00 7277. Always protect your banking and identity information and avoid sharing details on unverified platforms.

faults

Technical glitches, login errors on eFiling, or system faults preventing the generation of a tax number notice should be reported immediately through official technical support options or the SARS Contact Centre. Keep note of any error messages, reference codes, or screenshots to assist support teams in resolving technical blocks efficiently.

complaints or escalation

If an administrative issue regarding your tax number or profile remains unresolved after standard engagement, South African taxpayers should follow a structured escalation sequence:

1. Log the Issue: Contact SARS via the official Contact Centre or online query system, ensuring you record all assigned reference numbers and written correspondence.
2. Escalate Formally: If the matter is not resolved satisfactorily, you can escalate service-related or administrative complaints to the Office of the Tax Ombud, an independent body established to review administrative disputes involving SARS.

What should I do if I cannot get help?

If standard support routes fail to address your problem, double-check that your profile demographics match SARS records. If technical errors persist, booking a virtual or in-person consultation through the SARS branch booking system allows for direct assistance from a consultant.

What to prepare before contacting

What information should I prepare?

Before reaching out to SARS support or using self-service platforms, make sure you have the following verification items ready:

• South African ID number, passport number, or asylum seeker number.
• Previously issued tax reference numbers or profile identifiers.
• Case numbers or reference numbers from prior correspondence or queries.Note: Never disclose unnecessary confidential details, banking passwords, or verification codes outside of secure official authentication prompts.

Related contact pages

Explore related government resources, support portals, and compliance pathways through these approved links:

• Government Contact Pages
• Tax, Business Registration, and Compliance Contact Details
• SARS Contact Details
• Report a Scam South Africa
• Anti Corruption Hotline South Africa
• BizPortal BBBEE Certificate Contact Details
• BizPortal Company Registration Contact Details

FAQs

What is the best way to contact SARS Tax Number Contact Details?

The best method depends on your immediate goal. To quickly retrieve a lost tax number, self-service options such as the official SARS WhatsApp service (0800 11 7277), the USSD string (*134*7277#), or eFiling are fastest. For complex inquiries, calling the SARS Contact Centre at 0800 00 7277 or booking a branch appointment is recommended. Always verify live details on the official SARS website before proceeding.

What information should I prepare?

You should have your South African ID, passport, or asylum seeker number ready, along with any existing reference numbers or eFiling profile information. Having accurate details ensures faster identity verification.

Is sars tax number contact details available by phone, email or WhatsApp?

SARS offers multi-channel support including telephonic assistance via the Contact Centre (0800 00 7277), an official WhatsApp channel (0800 11 7277), and official email options (such as [email protected] for general queries). Always cross-check these contact points directly on the official SARS website to ensure security and accuracy.