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SAPS Complaints Contact Details
All Government contactsComplaints & escalation
The SAPS National Service Complaints Call Centre is 0800 333 177, or email complaintsnodalpoint@saps.gov.za. It handles complaints about poor police service from the South African Police Service; for emergencies, still call 10111.
SAPS complaints contact details at a glance
| Route | Details |
|---|---|
| National Service Complaints Call Centre | 0800 333 177 |
| National complaints email | complaintsnodalpoint@saps.gov.za |
| National complaints fax | 012 393 5452 (fax) |
| Gauteng provincial service complaints | 011 274 7786, GP.ServiceComplaints@saps.gov.za |
| Western Cape provincial service complaints | 021 409 6535, WC.ServiceComplaints@saps.gov.za |
| KwaZulu-Natal provincial service complaints | 031 325 5951, KZN.ServiceComplaints@saps.gov.za |
| Eastern Cape provincial service complaints | 040 608 7078, EC.ServiceComplaints@saps.gov.za |
| Limpopo | 015 293 7186 |
| Mpumalanga | 013 249 1429 |
| North West | 018 299 7057, NW.ServiceComplaints@saps.gov.za |
| Free State | 051 411 7804 |
| Northern Cape | 053 802 7416 |
Official SAPS complaints route
SAPS advises that you lodge a service complaint at the police station concerned first. If the station does not resolve it, go to your provincial Service Complaints desk. The national call centre, 0800 333 177, is for when both the station and the province have failed you.
What you need before contacting
Note the police station concerned and what happened. SAPS’s complaints page does not list further documents, but keep any case or reference numbers from the station and province so the next level can follow up.
Step-by-step contact process
- Lodge the complaint at the police station concerned.
- If it is not resolved, contact your provincial Service Complaints desk from the table above.
- If the province also fails, call 0800 333 177, fax 012 393 5452 or email complaintsnodalpoint@saps.gov.za.
Escalation route
The National Service Complaints Call Centre is the top level of SAPS’s own complaints process. Provincial desks use email addresses in the form XX.ServiceComplaints@saps.gov.za, such as NW.ServiceComplaints@saps.gov.za. SAPS Head Office is at Telkom Towers Building, 152 Johannes Ramokhoase Street, Pretoria, postal address Private Bag X94, Pretoria, 0001. See also SAPS contact details and our government directory.
Frequently asked questions
What is the SAPS complaints number?
The National Service Complaints Call Centre is 0800 333 177.
How do I complain about poor police service?
Start at the police station concerned, then your provincial Service Complaints desk, then the national centre on 0800 333 177.
What is the SAPS complaints email address?
complaintsnodalpoint@saps.gov.za for the national centre. Provinces use addresses such as GP.ServiceComplaints@saps.gov.za.
What is the Gauteng SAPS service complaints number?
Sources
- SAPS Service Complaints, saps.gov.za/contacts/service-complaints.php, read 27 September 2026