Netstar is a South African vehicle tracking and stolen vehicle recovery company that also provides fleet management and telematics solutions. Customers can contact Netstar for support with vehicle tracking, account enquiries, fitment certificates, billing, and emergency recovery services.
This guide contains the latest Netstar Car Tracker contact details, including customer support numbers, emergency assistance, email addresses, WhatsApp support, and head office information.
Netstar Customer Support Contact Number
Customers can contact Netstar’s support centre for account queries, technical support, billing issues, and product information.
| Service | Contact Details |
|---|---|
| Customer Support | 0860 12 24 36 |
| International Calls | +27 (0)11 207 5500 |
| Customer Service Email | [email protected] |
| Website | www.netstar.co.za |
The customer support team can assist with:
- Account enquiries
- Vehicle tracking support
- Billing questions
- Subscription information
- Technical assistance
- Unit testing requests
- General product enquiries
For most enquiries, calling 0860 12 24 36 is the fastest option.
Netstar Emergency Recovery Number
If your vehicle has been stolen or hijacked, contact the Netstar emergency recovery centre immediately.
24-Hour Emergency Number
0800 11 22 22
The recovery centre operates 24 hours a day and coordinates with recovery teams to help locate and recover stolen vehicles.
Netstar Email Addresses
Netstar provides dedicated email addresses for different departments.
Personal Customer Service
Fleet Customer Service
Product Support
Netstar Companion Support
Upgrades and Renewals
New Online Sales
Fleet Sales Quotes
Cancellations
Fleet Cancellations
Netstar Head Office Address
Head Office
Central Park Offices
16th Road
Randjespark Extension 5
Midrand, 1685
South Africa
Telephone
+27 (0)11 207 5500
Netstar’s head office coordinates operations across South Africa and other African markets.
Regional Offices
In addition to its Midrand head office, Netstar maintains regional offices and support facilities throughout South Africa. Major centres include:
- Durban
- Cape Town
- Bloemfontein
- Gqeberha
- Polokwane
- Nelspruit
- East London
- George
- Rustenburg
These offices support sales, fleet customers, and fitment operations across their respective regions.
Netstar WhatsApp Support
Customers can use the Netstar Service Bot through WhatsApp.
WhatsApp Number
0860 12 24 36
Through WhatsApp, customers can:
- Request fitment certificates
- Request test certificates
- Access invoices and statements
- Manage account information
- Obtain support without calling the contact centre
Simply start a chat and type “Hi” to display the available menu options.
MyNetstar Login Portal
MyNetstar allows customers to manage their accounts online through the web portal and mobile app. Users can track vehicles, access trip reports, download fitment and test certificates, view invoices and statements, update personal information, and generate SARS logbooks. The platform also allows customers to manage alerts and access support when needed.
Find a Netstar Fitment Centre
Netstar has approved fitment centres across South Africa for new installations, inspections, replacements, and tracking unit transfers.
Customers can locate the nearest approved installer through the Netstar website or by contacting the customer support centre. Mobile installation services may also be available in certain areas.
Using an authorised fitment centre helps ensure that the tracking device is installed correctly and remains fully supported.
Common Reasons to Contact Netstar
Customers typically contact Netstar for:
- Reporting a stolen or hijacked vehicle
- Requesting a fitment certificate
- Testing a tracking unit
- Updating account information
- Downloading invoices and statements
- Renewing or cancelling a subscription
- Technical support and troubleshooting
- Fleet management enquiries
- Product upgrades and renewals
If you are unsure which department to contact, the support centre on 0860 12 24 36 can direct your enquiry.
Netstar vs Tracker and Cartrack
Netstar should not be confused with Tracker South Africa, Cartrack, or Matrix Vehicle Tracking. Although these companies offer similar services, they operate independently and maintain separate customer service departments and emergency numbers.
| Company | Main Focus |
|---|---|
| Netstar | Vehicle tracking, stolen vehicle recovery, fleet management |
| Tracker South Africa | Vehicle tracking and recovery |
| Cartrack | Vehicle tracking and connected mobility solutions |
| Matrix Vehicle Tracking | Consumer and fleet tracking products |
If your vehicle is monitored by another provider, you should contact that company directly rather than Netstar.
Frequently Asked Questions
How do I contact Netstar customer service?
Call 0860 12 24 36 or email [email protected].
What is Netstar’s emergency number?
The 24-hour emergency recovery number is:
0800 11 22 22
This line should be used in cases of vehicle theft or hijacking.
Where is Netstar head office located?
Netstar Head Office is located at:
Central Park Offices
16th Road
Randjespark Extension 5
Midrand, 1685
South Africa
Does Netstar offer WhatsApp support?
Yes. Customers can use the Netstar Service Bot through 0860 12 24 36 to request certificates, invoices, and account assistance.
How do I download my fitment certificate?
Fitment certificates can be downloaded through:
- MyNetstar web portal
- MyNetstar mobile app
- Netstar WhatsApp Service Bot
Can I test my tracking unit?
Yes. Contact 0860 12 24 36 and request a test if you suspect there may be a problem with your tracking device.
How do I change my banking details?
Customers can update banking and personal details through the MyNetstar portal or mobile app. Business customers can contact their account manager or customer support.
How do I transfer my tracking unit to another vehicle?
Netstar can transfer an existing tracking unit through an approved fitment centre. Transfer fees may apply.
Can I cancel my contract early?
Yes. Personal customers can call 0860 12 24 36 or email [email protected]. Fleet customers should contact their account manager or email [email protected]. Early termination charges may apply depending on the agreement.
Conclusion
Netstar provides multiple support channels for customers needing assistance with vehicle tracking, billing, certificates, subscriptions, and emergency recovery. Whether you prefer phone support, WhatsApp, email, or the MyNetstar portal, there are several ways to access help.
For general enquiries, call 0860 12 24 36. In emergencies involving vehicle theft or hijacking, contact the 24-hour recovery centre immediately on 0800 11 22 22.
Keep the emergency number stored on your phone so that you can react quickly in the event of vehicle theft or hijacking. For non-emergency enquiries, customer support and WhatsApp services provide the fastest way to access assistance.