NSFAS USSD Code | ContactDetails

The official NSFAS USSD code in South Africa is *120*67327# (*120*NSFAS#). This zero-rated mobile self-service tool enables students and bursary applicants across South Africa to check application statuses, track funding progress, and access essential updates from any mobile phone without requiring data or an internet connection.

Notice: ContactDetails.co.za is an independent informational directory designed to help South Africans locate verified government support routes. We are not affiliated with the National Student Financial Aid Scheme (NSFAS). For direct account services, refer to our NSFAS Contact Details guide or explore the broader Government Contact Pages directory.

Official contact details

When accessing the NSFAS USSD code official contact route or general support channels, always verify that you are reaching official communication lines. Below is the verified contact directory for NSFAS:

Service Channel	Verified Route / Details	Operational Focus
USSD Code	`12067327#`	24/7 status checks & quick menu navigation
Toll-Free Call Centre	`0800 067 327` / `08000 67327`	General enquiries during business hours
WhatsApp Support	`+27 63 093 5671` / `+27 78 519 8006`	Automated virtual assistance & status checks
General Enquiries Email	`[email protected]`	General queries, application feedback, & support
Collections & Allowances	`[email protected]`	Balance enquiries, remittances, & allowance issues
Fraud Reporting Email	`[email protected]`	Anonymous fraud, bribery, & ethics reporting
Online Self-Service	`my.nsfas.org.za`	Application submissions, document uploads, & appeals
Head Office Address	The Halyard, 4 Christiaan Barnard St, Cape Town, 8001	Walk-in support & formal hand-deliveries

Best contact route by issue

Selecting the correct route for your specific situation speeds up resolution times and avoids unnecessary queueing.

What is the best way to contact NSFAS USSD Code?

The ideal contact method depends on the nature of your request:

For Quick Status Checks: Use the NSFAS USSD code (*120*67327#). It works on standard basic phones (feature phones) and operates even when the online portal experiences heavy traffic.
For Document Uploads, Appeals, or Updating Banking Details: Log into the myNSFAS portal at my.nsfas.org.za. The USSD menu cannot process document uploads or complex account changes.
For Payment Delays or Missing Allowances: Call the NSFAS USSD code customer care helpline at 08000 67327 or email [email protected].
For Unresolved Fraud or Misconduct: Submit details confidentially to [email protected] or review the Anti Corruption Hotline South Africa page for broader escalation routes.

Customer care and call centre options

If the NSFAS USSD code South Africa option does not provide sufficient detail regarding your specific application status, contacting the official call centre provides human operator support.

Toll-Free Helpline: Dial 08000 67327 from any South African mobile network or landline.
Operational Hours: Monday through Friday, 08:30 to 17:00.
Best Time to Call: Aim for early mornings between 08:30 and 10:00, Tuesday to Thursday. Mondays and Fridays experience the highest call volumes, particularly during peak registration periods.

Online

For comprehensive account access, NSFAS USSD code official support is paired with the official online portal:

Visit my.nsfas.org.za.
Sign in using your South African ID number and registered password.
Select Track Funding Progress to view detailed status explanations (such as Provisionally Funded, Awaiting Academic Results, or Application Approved).
Submit formal appeals or update banking details directly through your dashboard.

WhatsApp or self-service options

Both USSD and WhatsApp provide lightweight, mobile-friendly alternatives for students across South Africa.

How to Use the USSD Route

Dial *120*67327# on your handset.
Select the Check Application Status prompt.
Enter your 13-digit South African ID number when prompted.
Review your current funding status directly on your screen.

How to Use the WhatsApp Route

Save +27 63 093 5671 or +27 78 519 8006 in your contact list.
Send a message with the word "Hi" or "Status".
Follow the automated menu prompts to verify your identity and view updates.

Claims

Tracking allowance disbursements and claims requires clear understanding of clearing times:

Allowance Disbursement Status: If your USSD status indicates that funds have been processed but you have not received them, allow 48 to 72 business hours for interbank clearing into your bank account or NSFAS Wallet.
Discrepancy Reporting: For missing payments, incorrect amounts, or unverified bank accounts, email [email protected] with your full name, ID number, and proof of registration.

Faults

If you experience technical issues while using the USSD service, review these troubleshooting steps:

“Connection Problem or Invalid MMI Code”: Indicates network congestion or temporary signal drop. Wait a few minutes, check your network reception, and redial *120*67327#.
“Session Timed Out”: USSD sessions automatically terminate after 30 to 60 seconds of inactivity. Have your 13-digit ID number ready before dialing.
System Downtime: During peak application and result cycles, USSD services may undergo temporary maintenance. Switch to the WhatsApp service or log into my.nsfas.org.za.

Complaints or escalation

If standard support channels fail to resolve your issue, follow the established South African government escalation process:

What should I do if I cannot get help?

Request a Reference Number: Always obtain a reference number whenever you call 08000 67327 or email [email protected].
Engage Your Campus Financial Aid Office (FAO): For issues related to Awaiting Academic Results or Registration Data, ask your university or TVET college FAO to re-submit your registration data to NSFAS.
Escalate to DHET: If an administrative delay persists despite holding valid reference numbers, submit a formal dispute to the Department of Higher Education and Training (DHET).
Public Protector: Unresolved administrative complaints against public funding bodies can ultimately be escalated to the Public Protector South Africa.

What to prepare before contacting

Having all key information ready accelerates your resolution when interacting with NSFAS USSD code support or customer service agents.

What information should I prepare?

Identity Details: Your 13-digit South African ID number.
Reference Numbers: NSFAS application reference numbers or previous call centre ticket numbers.
Institution Details: Name of your TVET college or university, plus your student number.
Supporting Evidence: Digital screenshots of system error messages, bank statements, or proof of registration.

Related contact pages

Browse additional relevant support guides in our Government Contact Directory contact details index:

FAQs

What is the official way to handle nsfas ussd code?

Dial *120*67327# directly from your mobile phone and follow the on-screen prompts. Ensure you are dialing the exact string and never disclose sensitive passwords or banking PINs over third-party channels.

What information should I prepare for nsfas ussd code?

To check your status via USSD, you only need your 13-digit South African ID number. For follow-up calls or emails with customer care, keep your application reference number and student ID accessible.

Is nsfas ussd code available by phone, email or WhatsApp?

Yes, NSFAS provides multiple official support channels: USSD (*120*67327#), toll-free phone (08000 67327), WhatsApp (+27 63 093 5671), and general email ([email protected]). Always verify live details on nsfas.org.za.