These are the customer care routes South Africa’s main courier companies publish on their own sites. The waybill number is what every one of them works from.
ContactDetails.co.za is an independent directory. We are not any of the companies listed here and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel with the right information in hand.
Who actually handles this
The courier that holds the parcel, which is not always the company you bought from. If you ordered online, the retailer chose the courier, and for anything about the order itself the retailer is your contract rather than the courier.
What to do, in order
- Find the waybill or tracking number. Without it a courier can do very little.
- Check the tracking status before calling. It often answers the question and always shapes it.
- Call the courier for a parcel in transit; go to the retailer for an order that has not shipped or that arrived wrong.
- Ask for a reference number for anything unresolved.
What to have ready before you make contact
- The waybill or tracking number.
- The delivery address and the recipient’s name.
- The order number if it was an online purchase.
- The date the parcel was collected or shipped.
Verified courier customer care routes
Every route in this table was taken from the organisation’s own official contact page and checked on 21 August 2026. Contact details change, so confirm on the official site before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| The Courier Guy customer support | 086 120 3203 |
| RAM customer care | 0861 726 726 |
| RAM parcel tracking | 010 494 8223 |
| DHL customer service (shipment queries) | 0860 345 000 |
| PostNet call centre | 0860 767 8638 |
| PAXI customer enquiries | 086 000 7294 |
| DSV national contact centre | +27 31 310 6000 |
Who owns what when something goes wrong with a delivery or a journey
- The retailer, if you bought online, is who your contract is with. It owes you the goods, in the condition you paid for, at the address you gave. Which courier it chose is its arrangement, not your problem.
- The courier physically carries the parcel and is the party that can trace it. It works from the waybill number and generally caps its liability unless extra cover was bought.
- The operator, for a journey, runs the service and holds the booking, unless you booked through an agent, in which case the agent holds it and is usually the only party that can change it.
- A consumer body such as the Consumer Goods and Services Ombud takes unresolved consumer complaints, free of charge, once the supplier’s own process has been exhausted.
The most common dead end is being sent back and forth between a retailer and a courier. If you bought online, say plainly and in writing that your contract is with the retailer and that delivery is its obligation.
Common mistakes that cost time
- Calling without the waybill number. It is the one thing every courier works from.
- Paying a release fee from a link in an SMS. Couriers do not collect fees that way.
- Going to the courier when the problem is the order. If you bought online, the retailer is your contract.
- Not checking the tracking status first, which usually reframes the question before you ask it.
The scam to watch for
Fake delivery messages are one of the most common scams in South Africa. A message saying a parcel is held pending a small fee, with a link, is phishing. Couriers do not collect customs or redelivery fees through a link in an SMS. Track the parcel on the courier’s own site instead.
If it is not resolved
The Consumer Goods and Services Ombud handles unresolved consumer complaints against participating suppliers, free of charge to the consumer. It also expects you to have gone through the supplier’s own complaints process first.
Escalation works on evidence. Keep a short written log of every contact: the date, the channel you used, the name of the person you spoke to and the reference number you were given. Every formal complaints process asks for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
| What it is for | Contact |
|---|---|
| CGSO consumer complaints call centre | 0860 000 272 |
| CGSO WhatsApp | 081 335 3005 |
| CGSO general email | [email protected] |
Related contact pages
- Courier Customer Care Numbers South Africa
- Transport
- Nsfas Customer Care
- Helpline Numbers South Africa
- ContactDetails.co.za home
- Courier Contact Details South Africa
- Verify Contact Details South Africa
- Parcel Tracking Contact Number South Africa
- How to verify a contact number before you use it
Frequently asked questions
Which courier has my parcel?
The waybill number identifies it, and its format and prefix usually indicate the carrier. Whoever gave you the number can tell you.
The retailer says contact the courier, the courier says contact the retailer.
If you bought online, your contract is with the retailer and it is responsible for delivering what you paid for. Say that plainly and keep it in writing.
Do couriers charge a release fee?
Genuine customs charges exist on international shipments and are raised through the courier’s own channels. A fee demanded by SMS link is not one of them.
The contact routes on this page were checked against each organisation’s official source on 21 August 2026. Where a detail has changed, the official source is always the authority.