FNB Lost Card Contact Number

These lines operate 24 hours a day, 7 days a week. Always verify that you are dialing these numbers exactly as listed before disclosing any private banking details.

Urgent steps to take now

Do not wait to get in touch with an agent if you have active digital access to your accounts. You can instantly freeze or permanently cancel your card using FNB’s self-service channels:

• Via the FNB App: Log in → Select Cards → Choose the affected card → Tap Manage Card → Select Cancel Card or temporary freeze.
• Via Online Banking: Log in to your secure profile → Navigate to the My Cards tab → Select the relevant card → Choose Cancel.
• Via Cellphone Banking: Dial *120*321# and follow the security prompts to block operations.

Official reporting or support channels

Depending on your specific situation, you can use these verified options for your FNB lost card contact details:

• FNB Lost Card Customer Care Number: 087 575 9406 (24/7 dedicated card cancellation and replacement line).
• FNB Lost Card Support Contact Number (International): Dial +27 11 371 3711 first if you are outside South Africa, then request the card emergency division when prompted. Alternatively, dial +27 11 369 2924for international fraud emergencies.
• FNB Lost Card Contact Number Official Support (General Enquiries): 087 575 1111 (Standard business operating hours apply).
• Secure Chat Support: Open your official FNB banking app, select Contact Us, and start a Secure Chatsession with a verified banker.

What information to prepare

What information should I prepare?

When connecting with the FNB lost card contact number customer care team, keep the following records ready to expedite your block request:

• Your South African ID number or passport number.
• Your primary account number or your online banking username.
• The approximate time, date, and location where the card was lost, stolen, or scanned.
• Details of the last legitimate transaction you authorized.

What not to share

FNB personnel will never ask you for specific highly sensitive credentials. To avoid becoming a victim of vishing (voice phishing) or social engineering scams, strictly remember:

• Never share your card PIN.
• Never share your Online Banking password.
• Never read out or approve a One-Time PIN (OTP) or Smart In-App approval prompt over the phone. If an agent asks you to approve a transaction to “block your card,” hang up immediately.

If the issue is not resolved

What should I do if I cannot get help?

If you suffer unauthorized financial losses or cannot resolve your dispute via the initial channels, use the following escalation paths for FNB lost card contact number complaints:

1. Contact FNB Complaints Care: Call 087 575 9408 or email [email protected] to log an official dispute.
2. Request an Incident Reference Number: Always secure your SMS reference number after logging a fraud or loss report with the FNB Single Fraud Line.
3. Escalate to the Ombudsman: If FNB does not resolve your dispute internally within 30 days, you have the right to contact the National Financial Ombud Scheme (NFO) at 086 080 0900 or via email at [email protected].

Related emergency or fraud pages

Be highly vigilant about where you source bank contact numbers online. Scammers use search engine manipulation to display fake helpline numbers that lead to fraudulent call centers.