This page is about claiming from the PSSPF. The two claims members most often make are a withdrawal after leaving the industry and a death or funeral benefit.
A claim cannot be processed until the employer submits the exit certificate, and that is where most delays sit. Check with your former employer that it has been sent before chasing the fund, and make sure your certified ID and proof of banking are on file.
This page covers how to contact the Private Security Sector Provident Fund in South Africa. The details below were taken from the official Private Security Sector Provident Fund contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the Private Security Sector Provident Fund and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The Private Security Sector Provident Fund contact numbers
These routes were verified against the official Private Security Sector Provident Fund contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Main number | 010 600 1750 |
| Share call | 086 11 77 775 |
| Alternate number | 087 240 7006 |
| Alternate number | 087 405 6376 |
| General email | [email protected] |
| Funeral claims (administered by Salt EB) | [email protected] |
The PSSPF is the industry provident fund for South Africa’s private security sector, so membership follows the industry rather than one employer and continues as you move between security companies. Withdrawal and death claims usually stall on the employer’s exit certificate and on certified documents, so confirm your employer has submitted them before chasing the fund. Funeral claims are handled through a separate administrator address.
Choosing the right The Private Security Sector Provident Fund route
The Private Security Sector Provident Fund splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.
If your query does not obviously match one of the lines above, start with the general customer care number and ask to be routed. Note the reference number before the transfer, so it is not lost if the call drops.
Self-service options before you call
- Email to [email protected], which gives you a written record of what you asked and when.
- The official site at psspfund.co.za, which carries the current customer care details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Fund, administrator, employer: who actually holds your money?
- The fund is the legal entity that holds your retirement savings, registered under the Pension Funds Act and run by a board of trustees. GEPF, the Private Security Sector Provident Fund and an employer’s own provident fund are funds.
- The administrator runs the fund’s day-to-day work under contract: member records, claims and call centres. GEPF is administered by the GPAA, which is why GEPF enquiries route through gpaa.gov.za addresses. Alexforbes, Sanlam and Momentum administer many private funds. A contact carrying the administrator’s name is not the wrong contact.
- Your employer pays contributions over and certifies your exit. Most delayed withdrawal claims are waiting on the employer’s exit paperwork rather than on the fund, and that is the first thing to check.
- A bargaining council or industry fund covers everyone in a sector rather than one employer, so you stay in it as you move between employers in that industry.
- The Pension Funds Adjudicator resolves complaints against funds, free of charge, once the fund’s own process has been used. The FSCA regulates funds and runs a public search for unclaimed benefits.
Your member or reference number and the name of the fund on your benefit statement are what every one of these parties works from. Knowing whether your query is the fund’s, the administrator’s or your employer’s answers most of it before you dial.
Complaints and escalation
If a first call does not resolve the matter, escalate through the fund administrator’s own complaints process first. Unresolved retirement fund complaints can be escalated to the Pension Funds Adjudicator.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most retirement fund complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake The Private Security Sector Provident Fund contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the Private Security Sector Provident Fund.
- Reach the Private Security Sector Provident Fund through the official site at psspfund.co.za rather than through a number in a search advert or a social media reply.
- the Private Security Sector Provident Fund will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
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Frequently asked questions
What is the Private Security Sector Provident Fund contact number?
The routes the Private Security Sector Provident Fund publishes on its official contact page are listed in the table above, with what each one is for. The main route is 010 600 1750. Confirm it on psspfund.co.za before relying on it, since numbers are changed from time to time.
How do I know a Private Security Sector Provident Fund number is genuine?
Check it against the official site at psspfund.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the Private Security Sector Provident Fund, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Private Security Sector Provident Fund source on 21 August 2026. If you find a detail that has changed, the official source above is always the authority.