Media · Contact details
Mzansi Magic Contact Details
Mzansi Magic publishes no submissions address of its own. The channel’s website carries programming and no contact details at all. Submissions are handled by its owner, MultiChoice, and the published route is channel.proposals@multichoice.co.za with an online proposal form. There is an important eligibility rule attached to it. We checked mzansimagic.tv and multichoice.com on 24 September 2026.
The submissions route
| Channel proposals, queries and questions | channel.proposals@multichoice.co.za |
|---|---|
| Proposal form | The channel submission page on multichoice.com |
| Content sales and licensing | sales@multichoice.com |
| Media and general queries | info@multichoiceafrica.com |
Read this before you write
MultiChoice sets a condition that rules out most people who go looking for this address, and it states it plainly on the submission page.
It says it only acquires fully packaged channels that have already been broadcasting independently for six to twelve months. The reason given is that it needs to establish viewership figures, technical stability and long-term sustainability before it will take a channel on.
So this is not a route for pitching a show idea, a script or a concept. It is for an existing, operating channel looking to be carried.
The form reflects that. It asks when the channel launched, whether it is linear or online, who the parent company is, which country it operates from, what other channels are in your network, your website and social handles, your broadcast languages, your core and extended target audience, and whether the channel is licensed by an industry body. MultiChoice adds that it may ask for a detailed business plan at a later stage.
Have those answers ready before you start, and have the viewership figures to hand.
If you have a show rather than a channel
This is where most people searching for Mzansi Magic submissions actually are, and the honest answer is that there is no published open door.
MultiChoice does not publish a commissioning mailbox for unsolicited programme ideas, scripts or formats. Neither does Mzansi Magic. Commissioning is done through production companies rather than through a public inbox, which is normal for broadcasters and is not a sign that something is missing from the site.
What does exist is MultiChoice Studios, at sales@multichoice.com. Be clear about what that is before you write to it: it is the group’s content sales and distribution division. It licenses finished African content out to broadcasters, streaming platforms and media buyers around the world. It is a route for a rights holder with a completed catalogue, not for a pitch.
For anything else, MultiChoice’s corporate contact form lets you choose a nature of enquiry from Compliment, Complaint, Sales Enquiry or Media Requests, and its general address is info@multichoiceafrica.com.
Note that none of these is a casting or audition line. Casting for individual Mzansi Magic shows is run by the production company making that show, and is announced per production rather than through a standing address.
If you are actually a DStv subscriber
A lot of people land on a Mzansi Magic page when what they need is subscriber support, which is an entirely separate set of channels.
| DStv WhatsApp self-service | 060 060 3788, send “Hello” to start |
|---|---|
| USSD | Dial *120*68584# from the number registered on the account |
| Live chat | Every day, 07:00 to 23:00 |
| Call centre | Seven days a week including public holidays, 08:00 to 22:00 |
The USSD string handles what you owe, clearing errors, viewing transactions and reconnecting a package, and it has to be dialled from the number registered on the account.
DStv service centres
| Centre | Address | Telephone | Hours |
|---|---|---|---|
| Randburg | Corner Oak Avenue and Grove Street, Ferndale, Randburg | 011 289 2222 | Monday to Saturday 08:00 to 17:00 |
| Durban Central | Sky Towers, 275 Anton Lembede Street, Durban Central | 031 710 2222 | Mon to Fri 07:30 to 16:00, Sat 08:00 to 14:00 |
| Umhlanga | The Glass House, 309 Umhlanga Rocks Drive, Umhlanga Rocks | 031 710 2222 | Mon to Fri 08:00 to 17:00, Sat 08:00 to 14:00 |
| Cape Town | MultiChoice Customer Centre, Willie Faasen Avenue, N1 City | 021 508 2222 | Mon to Fri 08:00 to 17:00, Sat 08:00 to 14:00 |
| Polokwane | Multinet Shop 2, 24 Grobler Street, Polokwane Central | Not published | Permanently closed for face-to-face service |
All the walk-in centres are closed on Sundays and public holidays. Polokwane is permanently closed for face-to-face service, so do not travel there. Durban Central and Umhlanga share one telephone number.
Standard call rates apply to all of these. The WhatsApp and USSD routes are the cheaper options.
Frequently asked questions
What is the Mzansi Magic email address?
The email address listed on this page is channel.proposals@multichoice.co.za (Channel proposals, queries and questions).
Does Mzansi Magic have a WhatsApp number?
Yes. The WhatsApp number listed on this page is 060 060 3788 (DStv WhatsApp self-service).
How do I know these Mzansi Magic details are correct?
We only list details read from the official website or channels of Mzansi Magic, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- MultiChoice channel submission page on multichoice.com, for the proposals email address, the six to twelve month broadcasting requirement, the business plan note and the questions the proposal form asks (read 24 September 2026)
- MultiChoice Studios page, for the description of the content sales and distribution division and its sales address, and the MultiChoice contact page for the general address and the nature of enquiry options (read 24 September 2026)
- DStv contact page, for the WhatsApp number, the USSD string, the live chat and call centre hours and all five service centre addresses, numbers, hours and the Polokwane closure (read 24 September 2026)
- Mzansi Magic website, checked for any published contact or submissions address; it carries none (read 24 September 2026)