University of Pretoria Contact Details

The University of Pretoria’s postal code is 0028. The full postal address is University of Pretoria, Private Bag X20, Hatfield, 0028, and it is the same for every department, including Consumer and Food Sciences. The Student Service Centre is 012 420 3111 or ssc@up.ac.za, answered Monday to Friday, 08:00 to 16:00.

The postal address is the one most enquiries need, but UP also publishes a physical address, faculty email addresses, a 24-hour operations number and two toll-free student support lines. They are all listed below.

University of Pretoria postal and physical address

Postal address	University of Pretoria, Private Bag X20, Hatfield, 0028
Physical address	University of Pretoria, corner Lynnwood Road and Roper Street, Hatfield
Student Service Centre	012 420 3111, ssc@up.ac.za
Operational hours	Monday to Friday, 08:00 to 16:00

The Hatfield campus houses UP’s central administration, which is why its address is the one used for the university as a whole. For a courier delivery, use the physical address at the corner of Lynnwood Road and Roper Street and name the department and building.

University of Pretoria postal code: why 0028 and not 0002

UP publishes one postal address for the whole university, a private bag rather than a street address. The Department of Consumer and Food Sciences does not have a postal code of its own, and neither does any other department.

A common mistake is to use 0002, which is central Pretoria, or 0083, which is the Hatfield suburb’s street code. Neither is UP’s private bag code. The private bag code is 0028.

A private bag is a bulk postal service, so it takes ordinary post but not couriers. To post something to a specific department, put the department name on the line above the private bag:

Department of Consumer and Food Sciences
University of Pretoria
Private Bag X20
Hatfield
0028

For a courier delivery, use the physical address at the corner of Lynnwood Road and Roper Street and name the department and building.

Reaching a UP department by email

Consumer and Food Sciences sits in the Faculty of Natural and Agricultural Sciences, which has its own undergraduate help address: nas.undergradhelp@up.ac.za. That is the right route for an undergraduate query about the department, and it reaches people who know the faculty’s programmes rather than the general Student Service Centre.

UP lists a number of individual staff members with direct lines and personal mailboxes against each faculty. We do not republish those. They change as people move roles, and a query sent to someone who has left goes nowhere. Use the faculty and role addresses below instead.

UP asks that when emailing a faculty you put a short description in the subject line together with your name, degree and student number. That advice is given for one faculty specifically but applies sensibly to all of them.

Where	Contact
General enquiries, all students	ssc@up.ac.za, 012 420 3111
Natural and Agricultural Sciences, undergraduate	nas.undergradhelp@up.ac.za
Economic and Management Sciences	ems@up.ac.za, 012 420 3325
Engineering, Built Environment and IT	ebit@up.ac.za
Health Sciences	healthsciences@up.ac.za
Law	lawadmin@up.ac.za
Payments	payments@up.ac.za
UPOnline, for online students	uponline@up.ac.za, 012 420 8325

Note that UPOnline is a separate call centre on its own number, for students registered on online programmes rather than contact programmes. Using the wrong one means a transfer.

University of Pretoria emergency and crisis numbers

UP Counselling Careline, toll-free	0800 747 747
Crisis Service, toll-free	0800 006 428
24-hour Operations	012 420 2310

The Counselling Careline and the Crisis Service are both toll-free, which matters for a student in difficulty. 012 420 2310 is the 24-hour operations number, and it is the one that answers outside the Student Service Centre’s 08:00 to 16:00 weekday hours. UP also runs an ethics hotline, reachable through its website, for reporting misconduct.

UP funding, student accounts and academic advising

UP routes NSFAS and UP funding queries through SMAX, a system on the student portal, rather than through the Student Service Centre. Student account queries and payment queries are different again: accounts go to ssc@up.ac.za and payments to payments@up.ac.za.

Academic advising is also separate, with one route for currently registered students and another for prospective students, both published on the UP site.

Frequently asked questions

What is the University of Pretoria contact number?

The Student Service Centre is on 012 420 3111, Monday to Friday 08:00 to 16:00. For Economic and Management Sciences the number is 012 420 3325, and for UPOnline students it is 012 420 8325.

What is the University of Pretoria postal address?

University of Pretoria, Private Bag X20, Hatfield, 0028. The postal code 0028 is the private bag code and applies to every department.

What is the University of Pretoria email address?

General student enquiries go to ssc@up.ac.za. Each faculty has its own address, such as nas.undergradhelp@up.ac.za for Natural and Agricultural Sciences undergraduates and ems@up.ac.za for Economic and Management Sciences.

Where is the University of Pretoria located?

The Hatfield campus, at the corner of Lynnwood Road and Roper Street, Pretoria. Post goes to Private Bag X20, Hatfield, 0028.

What are the University of Pretoria operating hours?

The Student Service Centre is open Monday to Friday, 08:00 to 16:00. Outside those hours the 24-hour operations line on 012 420 2310 answers.

Sources

• University of Pretoria contact page, up.ac.za/contact-us, for the postal and physical addresses, the Student Service Centre number, email address and operational hours, the payments address, the funding and advising routes, and the counselling, crisis and 24-hour operations numbers (read 24 September 2026)
• The faculty contact details published on the same page, for the Natural and Agricultural Sciences undergraduate address and the other faculty and UPOnline addresses (read 24 September 2026)