Education · Contact details
University of Pretoria Contact Details
The University of Pretoria’s postal code is 0028. The full postal address is University of Pretoria, Private Bag X20, Hatfield, 0028, and it is the same for every department, including Consumer and Food Sciences. The Student Service Centre is 012 420 3111 or ssc@up.ac.za. We read this on up.ac.za on 24 September 2026.
Postal and physical addresses
| Postal address | University of Pretoria, Private Bag X20, Hatfield, 0028 |
|---|---|
| Physical address | University of Pretoria, corner Lynnwood Road and Roper Street, Hatfield |
| Student Service Centre | 012 420 3111, ssc@up.ac.za |
| Operational hours | Monday to Friday, 08:00 to 16:00 |
The Hatfield campus houses UP’s central administration, which is why its address is the one used for the university as a whole.
Departments do not have their own postal codes
This is the point that sends people searching, so it is worth stating plainly.
UP publishes one postal address for the whole university, a private bag rather than a street address. The Department of Consumer and Food Sciences does not have a postal code of its own, and neither does any other department.
To post something to a specific department, put the department name on the line above the private bag:
Department of Consumer and Food Sciences
University of Pretoria
Private Bag X20
Hatfield
0028
A common mistake is to use 0002, which is central Pretoria, or 0083, which is the Hatfield suburb’s street code. Neither is UP’s private bag code. The private bag code is 0028.
A private bag is a bulk postal service, so it takes ordinary post but not couriers. For a courier delivery, use the physical address at the corner of Lynnwood Road and Roper Street and name the department and building.
Reaching the department
Consumer and Food Sciences sits in the Faculty of Natural and Agricultural Sciences, which has its own undergraduate help address: nas.undergradhelp@up.ac.za.
That is the right route for an undergraduate query about the department, and it is better than the general Student Service Centre because it reaches people who know the faculty’s programmes.
UP lists a number of individual staff members with direct lines and personal mailboxes against each faculty. We do not republish those. They change as people move roles, and a query sent to someone who has left goes nowhere. Use the faculty and role addresses instead.
Faculty and service addresses
| Where | Contact |
|---|---|
| General enquiries, all students | ssc@up.ac.za, 012 420 3111 |
| Natural and Agricultural Sciences, undergraduate | nas.undergradhelp@up.ac.za |
| Economic and Management Sciences | ems@up.ac.za, 012 420 3325 |
| Engineering, Built Environment and IT | ebit@up.ac.za |
| Health Sciences | healthsciences@up.ac.za |
| Law | lawadmin@up.ac.za |
| Payments | payments@up.ac.za |
| UPOnline, for online students | uponline@up.ac.za, 012 420 8325 |
Note that UPOnline is a separate call centre on its own number, for students registered on online programmes rather than contact programmes. Using the wrong one means a transfer.
UP asks that when emailing a faculty you put a short description in the subject line together with your name, degree and student number. That advice is given for one faculty specifically but applies sensibly to all of them.
Emergency and crisis numbers
| UP Counselling Careline, toll-free | 0800 747 747 |
|---|---|
| Crisis Service, toll-free | 0800 006 428 |
| 24-hour Operations | 012 420 2310 |
Two of these are toll-free and worth saving. The Counselling Careline and the Crisis Service cost nothing to call, which matters for a student in difficulty.
012 420 2310 is the 24-hour operations number, and it is the one that answers outside the Student Service Centre’s 08:00 to 16:00 weekday hours.
UP also runs an ethics hotline, reachable through its website, for reporting misconduct.
Funding queries go somewhere else entirely
Worth knowing because it is not a phone number at all.
UP routes NSFAS and UP funding queries through SMAX, a system on the student portal, rather than through the Student Service Centre. Student account queries and payment queries are different again: accounts go to ssc@up.ac.za and payments to payments@up.ac.za.
Academic advising is also separate, with one route for currently registered students and another for prospective students, both published on the UP site.
Frequently asked questions
What is the University of Pretoria contact number?
The numbers listed on this page for University of Pretoria are 012 420 3111 (Student Service Centre) and 012 420 3325 (Economic and Management Sciences).
What is the University of Pretoria email address?
The email address listed on this page is nas.undergradhelp@up.ac.za (Natural and Agricultural Sciences, undergraduate).
What are the University of Pretoria operating hours?
The hours listed on this page are: Monday to Friday, 08:00 to 16:00.
Where is University of Pretoria located?
The Postal address listed on this page is University of Pretoria, Private Bag X20, Hatfield, 0028.
How do I know these University of Pretoria details are correct?
We only list details read from the official website or channels of University of Pretoria, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- University of Pretoria contact page, up.ac.za/contact-us, for the postal and physical addresses, the Student Service Centre number, email address and operational hours, the payments address, the funding and advising routes, and the counselling, crisis and 24-hour operations numbers (read 24 September 2026)
- The faculty contact details published on the same page, for the Natural and Agricultural Sciences undergraduate address and the other faculty and UPOnline addresses (read 24 September 2026)