Dis-Chem Contact Details | Careline & Customer Care

Dis-Chem’s Careline number spells its own name: 0860 347 243 is 0860 DISCHEM on a keypad, which makes it easy to remember and hard to mistype. The constraint worth planning around is the hours. Customer care runs Monday to Friday, 08:00 to 16:30, and is closed on Saturdays, Sundays and public holidays — unusually narrow for a retailer, and closed at exactly the times most people shop. So a weekend query has to wait, and the online contact form is the route in the meantime. One important distinction: the Careline is a national customer care line, not a pharmacy. For anything about a prescription, stock in a specific store or a medicine question, the individual branch or the Ask an Expert route is the right destination. All details come from Dis-Chem’s own contact page.

Official contact channels

Careline: 0860 347 243
Second published number: 010 589 2200, offered as a call option on the same contact page
Online form: the “How can we help you?” form on dischem.co.za
Ask an Expert: a separate published route for product and health questions
Store locator: a full branch list on the contact page, covering South African stores and Namibia
Email: no customer service address published

What this organisation provides

Dis-Chem Pharmacies is a South African pharmacy and health retailer operating a large national store network alongside an online store, selling medicines, health and beauty products, and offering in-store clinic and dispensary services. It runs a Better Rewards loyalty programme, which it says gives instant discounts across more than 180 brands, and publishes a mobile app. Because it is a pharmacy group rather than a general retailer, a meaningful share of contact concerns prescriptions and clinical questions — and those belong with a pharmacist at a branch or through Ask an Expert, not with the national Careline.

Address and operating information

Customer care hours: Monday to Friday, 08:00 to 16:30
Saturdays, Sundays and public holidays: closed

Those are the hours for the customer care team, not for stores. Individual Dis-Chem branches keep their own trading hours, which are considerably longer and include weekends, and a store inside a shopping centre follows the centre’s hours. Use the store locator on the contact page to find your branch and its details rather than assuming the customer care hours apply. Dis-Chem publishes no head office street address on its contact page.

Support and escalation routes

For an online order, quote the order number. Without it a delivery or refund query cannot be traced.
For anything about a prescription or a specific branch, contact that store directly through the locator — the Careline cannot see a dispensary record.
Use the online form outside the weekday window, since it is logged with a timestamp and the phone line is closed.
Dis-Chem publishes PAIA and POPIA material on its site, which is the route for a request about your personal information.
An unresolved retail complaint falls within the jurisdiction of the Consumer Goods and Services Ombud. A complaint about pharmacy practice specifically is a matter for the South African Pharmacy Council rather than a consumer body.

Sources

The Careline number, second contact number, customer care hours and contact routes on this page were read from Dis-Chem’s own contact page at dischem.co.za on 30 August 2026. Nothing has been inferred or taken from a directory. Dis-Chem publishes no customer service email address, and this page does not supply one.

Additional contact routes

Dis-Chem DeliverD support – 010 589 1000
Careline email – careline@dischem.co.za