Healthcare · Contact details
Dis-Chem Contact Details
The Dis-Chem contact number is 0860 347 243 (0860 DISCHEM), the Customer Care line for online orders, Better Rewards, complaints and general queries. Dis-Chem also links 010 589 2200 from its contact page and lists careline@dischem.co.za. For people searching for a Dischem WhatsApp number for prescriptions, individual stores may have their own dispensary WhatsApp numbers, which are listed below where available. Customer Care is open Monday to Friday 08:00 to 16:30 and closed on weekends and public holidays.
Dis-Chem contact details and Customer Care number
| What you need | Contact |
|---|---|
| Customer Care (Careline) | 0860 347 243 |
| Second number linked on the contact page | 010 589 2200 |
| careline@dischem.co.za | |
| Head office (PAIA manual) | (011) 589 2200, 23 Stag Road, Glen Austin, Midrand, 1685 |
| PAIA and POPIA requests | popia@dischem.co.za |
| Prescriptions | Your store’s dispensary email or WhatsApp (see the store table) |
| Online contact form | “How can we help you?” form on dischem.co.za/contact-us |
| Product and health questions | Ask an Expert, dischem.co.za/askanexpert |
| Clinic appointments | clinic.dischem.co.za |
| Store numbers and hours | Find a Store, dischem.co.za/stores |
Use Customer Care on 0860 347 243 for online orders, Better Rewards and general complaints or queries. Dis-Chem’s contact page also provides the email careline@dischem.co.za and a “How can we help you?” form at dischem.co.za/contact-us. Product and health questions can be sent through Ask an Expert at dischem.co.za/askanexpert, while clinic appointments are handled at clinic.dischem.co.za.
Dis-Chem call centre and Customer Care hours
| Day | Customer Care |
|---|---|
| Monday to Friday | 08:00 to 16:30 |
| Saturday, Sunday and public holidays | Closed |
These hours apply to the Dis-Chem helpline and Careline on 0860 347 243, not to individual stores. Customer Care is open Monday to Friday 08:00 to 16:30 and closed on Saturday, Sunday and public holidays. On a weekend, use the online form or email careline@dischem.co.za, or contact the relevant store directly.
Store closing times differ by branch. Dis-Chem’s store finder lists trading hours for each store, and weekend and public holiday hours can differ. The branch numbers and the hours displayed for the stores covered on this page are listed below.
Dis-Chem store contact numbers and trading hours
| Store | Address | Telephone | Hours listed |
|---|---|---|---|
| Dis-Chem Melrose Arch | Shop number H42G & H43HJ, Melrose Arch, 60 Melrose Boulevard, Melrose North, Johannesburg, 2198 | 010 541 3522 | Mon to Fri 08:30 to 18:00, Sat 09:00 to 18:00, Sun 09:00 to 17:00 |
| Dis-Chem Athol Oaklands (Bluebird) | Shop 27 Blubird Shopping Center, corner Fort and Athol Oaklands Road, Birnam, Johannesburg, 2196 | 011 430 0600 | Mon to Fri 08:30 to 19:00, Sat 08:30 to 16:00, Sun 09:00 to 16:00 |
| Dis-Chem Benmore Gardens | Benmore Gardens Shopping Centre, corner Grayston and Benmore, Sandton, 2196 | 011 783 9715 | Mon to Fri 08:30 to 19:00, Sat 08:30 to 16:00, Sun 09:00 to 15:00 |
| Dis-Chem Nicolway (Bryanston) | Nicolway Shopping Centre, corner Wedge Link Road West and William Nicol Drive, Bryanston, 2191 | 011 267 8800 | Mon to Fri 08:30 to 19:00, Sat 08:30 to 18:00, Sun 09:00 to 15:30 |
| Dis-Chem The Glen (Oakdene) | The Glen Shopping Centre, corner Orpen and Letaba St, Oakdene, 2091 | 011 436 8740 | Mon to Thu 09:00 to 19:00, Fri 09:00 to 20:00, Sat 09:00 to 19:00, Sun 09:00 to 17:00 |
| Dis-Chem Glenvista | Shop No U18 to U20, Glenvista Shopping Centre, 200 Biggarsberg Street, Glenvista Ext 5, Johannesburg, 2191 | 010 541 2510 | Mon to Fri 09:00 to 18:00, Sat 09:00 to 17:00, Sun 09:00 to 16:00 |
| Dis-Chem Woodlands Mall (Pretoria East) | Woodlands Boulevard, corner Garsfontein Rd and De Villabois Maruil Dr, Pretorius Park, Ext 3, 0081, Pretoria East | 012 994 9292 | Mon to Fri 09:00 to 19:00, Sat 08:00 to 19:00, Sun 09:00 to 17:00 |
| Dis-Chem Loch Logan Waterfront (Bloemfontein) | Loch Logan Waterfront, 105 to 107 Henry Street, Westdene, Bloemfontein, 9301 | 051 411 6140 | Mon to Fri 09:00 to 18:00, Sat 08:00 to 17:00, Sun 09:00 to 14:00 |
| Dis-Chem Bayside Mall (Table View) | E31, Bayside Mall, corner Blaauberg Road and Otto Duplessis Drive, Table View, Western Cape, 7441 | 021 522 6140 | Mon to Sat 09:00 to 19:00, Sun 09:00 to 17:00 |
| Dis-Chem Ballito Junction | Ballito Junction Shopping Centre, Leonora Drive, Ballito, KwaZulu-Natal, 4420 | 032 946 8580 | Mon to Sat 08:00 to 19:00, Sun 09:00 to 17:00 |
| Dis-Chem Ballito Lifestyle Centre | Ballito Lifestyle Centre, corner P398 and P445 Main Road, Ballito, KwaZulu-Natal, 4420 | 031 612 0321 | Mon to Sat 08:00 to 18:00, Sun 09:00 to 17:00 |
| Dis-Chem Rosebank Mall | Shop 327, Rosebank Mall level 3, 51 Bath Avenue, Rosebank, Johannesburg, 2196 | 011 772 1200 | 09:00 to 19:00 |
| Dis-Chem Park Meadows | Park Meadows Shopping Centre, corner Alum and Cumberland Road, Kensington, 2094 | 011 616 8933 | 09:00 to 18:00 |
| Dis-Chem Boksburg North (K90 Retail Centre) | Northrand Road Centre, corner Northrand Road and Jeremy Karks Road, Eveleigh Ext 2, Boksburg North, 1461 | 011 306 1500 | 08:00 to 18:00 |
| Dis-Chem Pinecrest | Pinecrest, 17 Kings Road, Pinetown, Durban, 3620 | 031 612 0300 | 08:00 to 18:00 |
| Dis-Chem Century City (Canal Walk) | Canal Walk Shopping Centre, Century Boulevard, Cape Town, 7441 | 021 551 5551 | 09:00 to 21:00 |
| Dis-Chem Blomtuin (Suikerbos Centre) | Shop 3, Suikerbos Centre, Suikerbos Street, Bellville, 7530 | 021 919 1663 | 09:00 to 18:00 |
The hours shown are the trading hours Dis-Chem’s store finder displays for each store. Weekend and public holiday hours can differ, so check the store’s page on dischem.co.za or phone the branch before travelling. Other stores appearing in the same search include East Point Mall (East Rand Mall, Boksburg) on 011 823 5315 and Eastrand in Boksburg on 010 541 3508.
Dis-Chem WhatsApp numbers and prescription emails
Prescription contacts are store-specific. Dis-Chem has no single national prescription email. Each store page lists its own dispensary email, and most also list a dispensary WhatsApp number and SMS short code. Use the contact for the store handling your prescription.
| Store | Dispensary email | Dispensary WhatsApp |
|---|---|---|
| Melrose Arch | melrosedispensary@dischem.co.za | Not listed |
| Athol Oaklands (Bluebird) | atholdispensary@dischem.co.za | 079 190 0134 |
| Benmore Gardens | benmoredispensary@dischem.co.za | 076 990 7960 |
| Nicolway | nicolwaydispensary@dischem.co.za | 066 420 6847 |
| The Glen | theglendispensary@dischem.co.za | +27 66 421 3210 |
| Glenvista | glenvistadispensary@dischem.co.za | +27 79 502 5403 |
| Woodlands Mall | woodlandsdispensary@dischem.co.za | +27 66 421 5552 |
| Loch Logan | lochlogandispensary@dischem.co.za | 066 420 5722 |
| Bayside Mall | baysidedispensary@dischem.co.za | 079 691 6405 |
| Ballito Junction | dispensary.ballito@dischem.co.za | +27 79 229 7658 |
| Ballito Lifestyle Centre | BallitoLifestyledispensary@dischem.co.za | +27 79 238 7700 |
Dis-Chem Melrose Arch contact number
For the Melrose Arch store, call 010 541 3522. Dis-Chem Melrose Arch is at Shop number H42G & H43HJ, Melrose Arch, 60 Melrose Boulevard, Melrose North, Johannesburg, 2198. Its dispensary email for prescriptions is melrosedispensary@dischem.co.za.
The store is open Monday to Friday 08:30 to 18:00, Saturday 09:00 to 18:00 and Sunday 09:00 to 17:00. Dis-Chem also markets the store as a Health Hub, with pharmacy, clinic and cover, at dischem.co.za/dc-melrose-arch.
Dis-Chem Bluebird and Athol Oaklands contact number
Dis-Chem lists the Bluebird store as Athol Oaklands, at Shop 27 in the Blubird Shopping Center, corner Fort and Athol Oaklands Road, Birnam, Johannesburg, 2196. The store telephone number is 011 430 0600, its dispensary email is atholdispensary@dischem.co.za and its dispensary WhatsApp is 079 190 0134.
The store has a clinic, a beauty salon and DeliverD. Its clinic is open Monday to Friday 08:30 to 17:00 and Saturday 08:30 to 13:00, and closed on Sunday.
Dis-Chem Waterfront and Bayside contacts
Dis-Chem’s store list has one “Water Front” store: Loch Logan Waterfront in Bloemfontein, on 051 411 6140. No V&A Waterfront (Cape Town) store appears in the Find a Store list.
The Bayside Mall store in Table View is on 021 522 6140. It sits at an odd address on Dis-Chem’s site, dischem.co.za/malvern-park-queensburgh-2, but the page is titled Bayside Mall, Table View.
Dis-Chem head office contact details in Midrand
Dis-Chem Pharmacies Ltd, registration number 2005/009766/06, has its head office at 23 Stag Road, Glen Austin, Midrand, 1685. The postal address is Private Bag X21, Northriding, 2162.
Dis-Chem’s PAIA and POPIA manual prints the head office telephone as (011) 589 2200, while the call link on its contact page is 010 589 2200. Both numbers appear in Dis-Chem’s own publications. Requests under PAIA or POPIA go to the Information Officer at popia@dischem.co.za. For orders and general queries, use the Careline on 0860 347 243.
Dis-Chem Canal Walk clinic and Century City contacts
Dis-Chem lists its Canal Walk store as Century City, Cape Town, on 021 551 5551. To book a clinic appointment, Dis-Chem links to its online booking site, clinic.dischem.co.za, from the Book a Clinic Appointment menu. To confirm which clinic services a store offers, filter by Available Services in the store finder or call the store.
A second Dis-Chem in Century City operates from Intercare Day Hospital, 3 Park Close, Central Park, on 021 003 2947, with listed hours of 08:30 to 17:30. Make sure you call the right one: the Canal Walk store is in the shopping centre, not the day hospital. The nearest other store in Dis-Chem’s search results is Goodwood, at Shop 74, N1 City Value Centre, on 021 541 0004.
Dis-Chem online orders and Dis-Chem Direct
For online order and delivery queries, use Customer Care on 0860 347 243 or careline@dischem.co.za. Dis-Chem’s contact page does not list a separate number for online shopping. Have your order number ready when contacting Customer Care.
A registered Dis-Chem account lets you track your order history and status. The Dis-Chem app is available on Google Play and AppGallery.
Better Rewards and Dis-Chem Kaelo queries
Dis-Chem’s website says Better Rewards members get instant discounts on more than 180 brands, currently advertised as an instant 10% discount, and that the programme is joined by registering an account on dischem.co.za. Better Rewards and account queries go to Customer Care on 0860 347 243.
Dis-Chem’s contact page does not list a separate number for Kaelo health products, so check your Kaelo policy documents for the correct line, or ask Customer Care to direct you.
Which Dis-Chem contact to use
- Online orders, Better Rewards and general complaints: Customer Care on 0860 347 243 or careline@dischem.co.za.
- Prescriptions, stock in a store and dispensary questions: contact the store itself using the branch number, dispensary email or listed WhatsApp number.
- Questions about a product or a health concern: Ask an Expert on dischem.co.za.
- Clinic appointments: clinic.dischem.co.za.
Frequently asked questions
What is the Dis-Chem contact number?
The main Customer Care number is 0860 347 243 (0860 DISCHEM). Dis-Chem’s contact page also links 010 589 2200 and lists careline@dischem.co.za.
What is the Dis-Chem Customer Care contact number?
For online orders, Better Rewards, complaints and general queries, use Customer Care on 0860 347 243 or email careline@dischem.co.za.
What time does Dis-Chem close?
Closing times depend on the store. For example, Melrose Arch is listed to 18:00 Monday to Saturday and 17:00 on Sunday, while Canal Walk is listed to 21:00. Check the relevant store’s listed hours before travelling.
What are the Dis-Chem call centre operating hours?
The Careline on 0860 347 243 is open Monday to Friday 08:00 to 16:30 and closed on weekends and public holidays. These are Customer Care hours, not store trading hours.
What is the Dis-Chem Melrose Arch phone number?
Dis-Chem Melrose Arch is on 010 541 3522, and its dispensary email is melrosedispensary@dischem.co.za.
Where is the Dis-Chem head office?
The head office is at 23 Stag Road, Glen Austin, Midrand, 1685. The PAIA manual gives the telephone as (011) 589 2200, while the contact page links 010 589 2200.
What is the Dis-Chem prescription email?
There is no single national prescription email. Send your prescription to the dispensary email for the relevant store, such as melrosedispensary@dischem.co.za for Melrose Arch or one of the other store addresses listed above.
What is the Dis-Chem Bluebird number?
Dis-Chem Athol Oaklands, Bluebird, is on 011 430 0600. Its dispensary email is atholdispensary@dischem.co.za and its dispensary WhatsApp number is 079 190 0134.
Sources
- Dis-Chem Contact Us page, dischem.co.za/contact-us, read 14 September 2026
- Dis-Chem Find a Store search results, dischem.co.za/find-a-store, read 14 September 2026
- Dis-Chem store pages for Melrose Arch, Athol Oaklands, Benmore, Nicolway, The Glen, Glenvista, Woodlands, Loch Logan, Bayside Mall, Ballito Junction and Ballito Lifestyle Centre, dischem.co.za, read 25 September 2026
- Dis-Chem PAIA and POPIA manual, dischem.co.za/media/wysiwyg/pdf_files/, read 25 September 2026
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