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Dis-Chem Contact Details

Verified 12 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The Dis-Chem contact number is 0860 347 243 (0860 DISCHEM), the Customer Care line for online orders, Better Rewards, complaints and general queries. Dis-Chem also links 010 589 2200 from its contact page and lists careline@dischem.co.za. For people searching for a Dischem WhatsApp number for prescriptions, individual stores may have their own dispensary WhatsApp numbers, which are listed below where available. Customer Care is open Monday to Friday 08:00 to 16:30 and closed on weekends and public holidays.

Dis-Chem contact details and Customer Care number

What you needContact
Customer Care (Careline)0860 347 243
Second number linked on the contact page010 589 2200
Emailcareline@dischem.co.za
Head office (PAIA manual)(011) 589 2200, 23 Stag Road, Glen Austin, Midrand, 1685
PAIA and POPIA requestspopia@dischem.co.za
PrescriptionsYour store’s dispensary email or WhatsApp (see the store table)
Repeat prescriptions (PackMyMeds)WhatsApp “Hi” to 0860 347 243, or call the same number
Gap cover (Dis-Chem Health)0861 029 892, dischemgap@kaelo.co.za
Online contact form“How can we help you?” form on dischem.co.za/contact-us
Product and health questionsAsk an Expert, dischem.co.za/askanexpert
Clinic appointmentsclinic.dischem.co.za
Store numbers and hoursFind a Store, dischem.co.za/stores

Use Customer Care on 0860 347 243 for online orders, Better Rewards and general complaints or queries. Dis-Chem’s contact page also provides the email careline@dischem.co.za and a “How can we help you?” form at dischem.co.za/contact-us. Product and health questions can be sent through Ask an Expert at dischem.co.za/askanexpert, while clinic appointments are handled at clinic.dischem.co.za.

Dis-Chem call centre and Customer Care hours

DayCustomer Care
Monday to Friday08:00 to 16:30
Saturday, Sunday and public holidaysClosed

These hours apply to the Dis-Chem helpline and Careline on 0860 347 243, not to individual stores. Customer Care is open Monday to Friday 08:00 to 16:30 and closed on Saturday, Sunday and public holidays. On a weekend, use the online form or email careline@dischem.co.za, or contact the relevant store directly.

Store closing times differ by branch. Dis-Chem’s store finder lists trading hours for each store, and weekend and public holiday hours can differ. The branch numbers and the hours displayed for the stores covered on this page are listed below.

Dis-Chem store contact numbers and trading hours

StoreAddressTelephoneHours listed
Dis-Chem Melrose ArchShop number H42G & H43HJ, Melrose Arch, 60 Melrose Boulevard, Melrose North, Johannesburg, 2198010 541 3522Mon to Fri 08:30 to 18:00, Sat 09:00 to 18:00, Sun 09:00 to 17:00
Dis-Chem Athol Oaklands (Bluebird)Shop 27 Blubird Shopping Center, corner Fort and Athol Oaklands Road, Birnam, Johannesburg, 2196011 430 0600Mon to Fri 08:30 to 19:00, Sat 08:30 to 16:00, Sun 09:00 to 16:00
Dis-Chem Benmore GardensBenmore Gardens Shopping Centre, corner Grayston and Benmore, Sandton, 2196011 783 9715Mon to Fri 08:30 to 19:00, Sat 08:30 to 16:00, Sun 09:00 to 15:00
Dis-Chem Nicolway (Bryanston)Nicolway Shopping Centre, corner Wedge Link Road West and William Nicol Drive, Bryanston, 2191011 267 8800Mon to Fri 08:30 to 19:00, Sat 08:30 to 18:00, Sun 09:00 to 15:30
Dis-Chem The Glen (Oakdene)The Glen Shopping Centre, corner Orpen and Letaba St, Oakdene, 2091011 436 8740Mon to Thu 09:00 to 19:00, Fri 09:00 to 20:00, Sat 09:00 to 19:00, Sun 09:00 to 17:00
Dis-Chem GlenvistaShop No U18 to U20, Glenvista Shopping Centre, 200 Biggarsberg Street, Glenvista Ext 5, Johannesburg, 2191010 541 2510Mon to Fri 09:00 to 18:00, Sat 09:00 to 17:00, Sun 09:00 to 16:00
Dis-Chem Woodlands Mall (Pretoria East)Woodlands Boulevard, corner Garsfontein Rd and De Villabois Maruil Dr, Pretorius Park, Ext 3, 0081, Pretoria East012 994 9292Mon to Fri 09:00 to 19:00, Sat 08:00 to 19:00, Sun 09:00 to 17:00
Dis-Chem Loch Logan Waterfront (Bloemfontein)Loch Logan Waterfront, 105 to 107 Henry Street, Westdene, Bloemfontein, 9301051 411 6140Mon to Fri 09:00 to 18:00, Sat 08:00 to 17:00, Sun 09:00 to 14:00
Dis-Chem Bayside Mall (Table View)E31, Bayside Mall, corner Blaauberg Road and Otto Duplessis Drive, Table View, Western Cape, 7441021 522 6140Mon to Sat 09:00 to 19:00, Sun 09:00 to 17:00
Dis-Chem Ballito JunctionBallito Junction Shopping Centre, Leonora Drive, Ballito, KwaZulu-Natal, 4420032 946 8580Mon to Sat 08:00 to 19:00, Sun 09:00 to 17:00
Dis-Chem Ballito Lifestyle CentreBallito Lifestyle Centre, corner P398 and P445 Main Road, Ballito, KwaZulu-Natal, 4420031 612 0321Mon to Sat 08:00 to 18:00, Sun 09:00 to 17:00
Dis-Chem Rosebank MallShop 327, Rosebank Mall level 3, 51 Bath Avenue, Rosebank, Johannesburg, 2196011 772 120009:00 to 19:00
Dis-Chem Park MeadowsPark Meadows Shopping Centre, corner Alum and Cumberland Road, Kensington, 2094011 616 893309:00 to 18:00
Dis-Chem Boksburg North (K90 Retail Centre)Northrand Road Centre, corner Northrand Road and Jeremy Karks Road, Eveleigh Ext 2, Boksburg North, 1461011 306 150008:00 to 18:00
Dis-Chem PinecrestPinecrest, 17 Kings Road, Pinetown, Durban, 3620031 612 030008:00 to 18:00
Dis-Chem Century City (Canal Walk)Canal Walk Shopping Centre, Century Boulevard, Cape Town, 7441021 551 555109:00 to 21:00
Dis-Chem Blomtuin (Suikerbos Centre)Shop 3, Suikerbos Centre, Suikerbos Street, Bellville, 7530021 919 166309:00 to 18:00

The hours shown are the trading hours Dis-Chem’s store finder displays for each store. Weekend and public holiday hours can differ, so check the store’s page on dischem.co.za or phone the branch before travelling. Other stores appearing in the same search include East Point Mall (East Rand Mall, Boksburg) on 011 823 5315 and Eastrand in Boksburg on 010 541 3508. For the store on the R55 at Mall@55 in Centurion, see Dis-Chem Mall@55 Contact Details, which lists the R55 address and its trading hours.

Dis-Chem Zambezi, Jacaranda, Queenswood, Mall@Reds and other store numbers

Dis-Chem often lists a store under a different name from the one people search for. The store in Jacaranda Shopping Centre is listed as Jakaranda Centre, the Mall@Reds store as Amberfield, the Silver Lakes store as Hazeldean, the Highveld store in Centurion as Logan Avenue, and the Hillcrest Boulevard store in Hatfield as Lynnwood Road. There is no store called Montana Junction: the two Montana stores are Montana, Kolonnade and Zambezi Junction in Montana Park.

Store (also searched as)AreaTelephoneHours listedMore detail
Dis-Chem Zambezi JunctionMontana Park, Pretoria012 574 0489Mon to Fri 08:00 to 19:00, Sat 08:00 to 18:00, Sun 09:00 to 16:00Dis-Chem Zambezi Junction
Dis-Chem Jakaranda Centre (Jacaranda)Rietfontein, Pretoria012 574 0562Mon to Fri 09:00 to 18:00, Sat 08:00 to 17:00, Sun 09:00 to 15:00Dis-Chem Jakaranda Centre
Dis-Chem QueenswoodQueenswood, Pretoria012 333 6080Mon to Fri 08:00 to 19:00, Sat 08:00 to 17:00, Sun 09:00 to 15:00Dis-Chem Queenswood
Dis-Chem Amberfield (Mall@Reds, Rooihuiskraal)Amberfield, Centurion012 656 8975Mon to Fri 09:00 to 19:00, Sat 08:00 to 17:00, Sun 09:00 to 16:00Dis-Chem Amberfield
Dis-Chem Raslouw (Rooihuiskraal)Raslouw Lifestyle Centre, Centurion012 656 6340Mon to Fri 09:00 to 18:30, Sat 08:30 to 17:00, Sun 09:00 to 16:00Dis-Chem Raslouw
Dis-Chem HillcrestHillcrest, Durban031 761 4380Mon to Fri 08:00 to 18:00, Sat 08:00 to 17:00, Sun 09:00 to 16:00No separate page
Dis-Chem Lynnwood Road, Hatfield (Hillcrest Boulevard)Hatfield, Pretoria012 362 3633Mon to Fri 08:30 to 18:00, Sat and Sun 09:00 to 15:00Dis-Chem Lynnwood Road, Hatfield
Dis-Chem Hazeldean (Silver Lakes)Hazeldean, Pretoria East012 809 4140Mon to Fri 09:00 to 18:00, Sat 09:00 to 15:00, Sun 09:00 to 14:00Dis-Chem Hazeldean
Dis-Chem Linton (Linton Corner)Equestria, Pretoria012 574 0643Mon to Fri 08:30 to 18:00, Sat 08:30 to 17:00, Sun 08:30 to 15:00Dis-Chem Linton
Dis-Chem Montana, KolonnadeKolonnade Shopping Centre, Pretoria North012 523 9120Mon to Fri 08:00 to 19:00, Sat 08:00 to 18:00, Sun 09:00 to 16:00Dis-Chem Montana, Kolonnade
Dis-Chem WaverleyVillieria, Pretoria012 332 1525Mon to Fri 08:00 to 18:00, Sat 08:00 to 17:00, Sun 09:00 to 15:00Dis-Chem Waverley
Dis-Chem Princess CrossingRoodepoort011 768 5665Mon to Fri 08:30 to 18:00, Sat 08:30 to 17:00, Sun 09:00 to 15:00No separate page
Dis-Chem Princess MkabayiVryheid034 108 0001Mon to Fri 09:00 to 18:00, Sat 09:00 to 17:00, Sun 09:00 to 15:00No separate page
Dis-Chem Nkomo VillageAtteridgeville, Pretoria012 574 0712Mon to Sat 08:00 to 18:00, Sun 08:00 to 17:00Dis-Chem Nkomo Village
Dis-Chem Jean Avenue (Jean Crossing)Centurion012 640 0600Mon to Fri 09:00 to 18:30, Sat 08:00 to 17:00, Sun 09:00 to 16:00Dis-Chem Jean Avenue
Dis-Chem Logan Avenue, HighveldHighveld, Centurion012 665 1555Mon to Fri 08:30 to 18:00, Sat 08:30 to 14:00, Sun 09:00 to 14:00Dis-Chem Logan Avenue, Highveld
Dis-Chem Atterbury Value Mart (Faerie Glen)Faerie Glen, Pretoria012 574 0684Mon to Fri 09:00 to 18:00, Sat 09:00 to 17:00, Sun 09:00 to 15:00Dis-Chem Atterbury Value Mart
Dis-Chem Olympus (Faerie Glen)Faerie Glen, Pretoria East012 991 0044Mon to Fri 08:30 to 18:30, Sat 08:00 to 15:00, Sun 09:00 to 14:00Dis-Chem Olympus

Dis-Chem lists a clinic at the Queenswood store, open Monday to Friday 09:00 to 17:30 and Saturday 09:00 to 15:00, and closed on Sunday. Two stores have a Faerie Glen address and both list a clinic: Atterbury Value Mart (clinic Monday to Friday 09:00 to 17:30) and Olympus (clinic Monday to Friday 08:30 to 17:00, Saturday 08:00 to 14:00). Dis-Chem asks customers to contact the store for accurate store and service trading hours, and public holiday hours are set per store.

Dis-Chem WhatsApp numbers and prescription emails

Prescription contacts are store-specific. Dis-Chem has no single national prescription email. Each store page lists its own dispensary email, and most also list a dispensary WhatsApp number and SMS short code. Use the contact for the store handling your prescription.

StoreDispensary emailDispensary WhatsApp
Melrose Archmelrosedispensary@dischem.co.zaNot listed
Athol Oaklands (Bluebird)atholdispensary@dischem.co.za079 190 0134
Benmore Gardensbenmoredispensary@dischem.co.za076 990 7960
Nicolwaynicolwaydispensary@dischem.co.za066 420 6847
The Glentheglendispensary@dischem.co.za+27 66 421 3210
Glenvistaglenvistadispensary@dischem.co.za+27 79 502 5403
Woodlands Mallwoodlandsdispensary@dischem.co.za+27 66 421 5552
Loch Loganlochlogandispensary@dischem.co.za066 420 5722
Bayside Mallbaysidedispensary@dischem.co.za079 691 6405
Ballito Junctiondispensary.ballito@dischem.co.za+27 79 229 7658
Ballito Lifestyle CentreBallitoLifestyledispensary@dischem.co.za+27 79 238 7700

Dis-Chem repeat prescriptions contact details

Dis-Chem handles repeat chronic medication through its PackMyMeds service. To sign up, WhatsApp “Hi” to 0860 347 243, call the Careline on the same number, or fill in the registration form at dischem.co.za/pack-my-meds. You then get an SMS or WhatsApp notification with a link to order your repeat medication, and an update when it is ready. The medication is pre-packed at your nearest store for collection or delivery. Repeat medication can also be ordered in the Dis-Chem app.

Dis-Chem Melrose Arch contact number

For the Melrose Arch store, call 010 541 3522. Dis-Chem Melrose Arch is at Shop number H42G & H43HJ, Melrose Arch, 60 Melrose Boulevard, Melrose North, Johannesburg, 2198. Its dispensary email for prescriptions is melrosedispensary@dischem.co.za.

The store is open Monday to Friday 08:30 to 18:00, Saturday 09:00 to 18:00 and Sunday 09:00 to 17:00. Dis-Chem also markets the store as a Health Hub, with pharmacy, clinic and cover, at dischem.co.za/dc-melrose-arch.

Dis-Chem Bluebird and Athol Oaklands contact number

Dis-Chem lists the Bluebird store as Athol Oaklands, at Shop 27 in the Blubird Shopping Center, corner Fort and Athol Oaklands Road, Birnam, Johannesburg, 2196. The store telephone number is 011 430 0600, its dispensary email is atholdispensary@dischem.co.za and its dispensary WhatsApp is 079 190 0134.

The store has a clinic, a beauty salon and DeliverD. Its clinic is open Monday to Friday 08:30 to 17:00 and Saturday 08:30 to 13:00, and closed on Sunday.

Dis-Chem Waterfront and Bayside contacts

Dis-Chem’s store list has one “Water Front” store: Loch Logan Waterfront in Bloemfontein, on 051 411 6140. No V&A Waterfront (Cape Town) store appears in the Find a Store list.

The Bayside Mall store in Table View is on 021 522 6140. It sits at an odd address on Dis-Chem’s site, dischem.co.za/malvern-park-queensburgh-2, but the page is titled Bayside Mall, Table View.

Dis-Chem head office contact details in Midrand

Dis-Chem Pharmacies Ltd, registration number 2005/009766/06, has its head office at 23 Stag Road, Glen Austin, Midrand, 1685. The postal address is Private Bag X21, Northriding, 2162.

Dis-Chem’s PAIA and POPIA manual prints the head office telephone as (011) 589 2200, while the call link on its contact page is 010 589 2200. Both numbers appear in Dis-Chem’s own publications. Requests under PAIA or POPIA go to the Information Officer at popia@dischem.co.za. For orders and general queries, use the Careline on 0860 347 243.

Dis-Chem Canal Walk clinic and Century City contacts

Dis-Chem lists its Canal Walk store as Century City, Cape Town, on 021 551 5551. To book a clinic appointment, Dis-Chem links to its online booking site, clinic.dischem.co.za, from the Book a Clinic Appointment menu. To confirm which clinic services a store offers, filter by Available Services in the store finder or call the store.

A second Dis-Chem in Century City operates from Intercare Day Hospital, 3 Park Close, Central Park, on 021 003 2947, with listed hours of 08:30 to 17:30. Make sure you call the right one: the Canal Walk store is in the shopping centre, not the day hospital. The nearest other store in Dis-Chem’s search results is Goodwood, at Shop 74, N1 City Value Centre, on 021 541 0004.

Dis-Chem online orders and Dis-Chem Direct

For online order and delivery queries, use Customer Care on 0860 347 243 or careline@dischem.co.za. Dis-Chem’s contact page does not list a separate number for online shopping. Have your order number ready when contacting Customer Care.

A registered Dis-Chem account lets you track your order history and status. The Dis-Chem app is available on Google Play and AppGallery.

Better Rewards and Dis-Chem Kaelo queries

Dis-Chem’s website says Better Rewards members get instant discounts on more than 180 brands, currently advertised as an instant 10% discount, and that the programme is joined by registering an account on dischem.co.za. Better Rewards and account queries go to Customer Care on 0860 347 243.

Dis-Chem’s contact page does not list a separate number for Kaelo health products, so check your Kaelo policy documents for the correct line, or ask Customer Care to direct you.

Dis-Chem gap cover contact number

Dis-Chem gap cover is sold under the Dis-Chem Health brand, not by the pharmacy Careline. Gap Cover customer support is on 0861 029 892 or dischemgap@kaelo.co.za. The same number handles Dis-Chem Health sales and medical insurance support. For a quote, fill in the call-back form at dischemhealth.co.za/gap-cover.

Dis-Chem Health is administered by Kaelo Risk (Pty) Ltd (FSP 36931) and insured by Centriq Insurance Company Limited (FSP 3417). It is not a medical scheme. Gap cover is available only to existing members of a registered medical aid, and there are two plans: Base, from R219 per month, and Summit, from R300 per month. To claim, download the claim form or complete the online claim form on the Dis-Chem Health website, and attach the doctor’s invoice, the hospital account and the medical scheme statement showing the shortfall. For the other Dis-Chem Health products, see Dis-Chem Health Insurance contact details.

Which Dis-Chem contact to use

  • Online orders, Better Rewards and general complaints: Customer Care on 0860 347 243 or careline@dischem.co.za.
  • Prescriptions, stock in a store and dispensary questions: contact the store itself using the branch number, dispensary email or listed WhatsApp number.
  • Questions about a product or a health concern: Ask an Expert on dischem.co.za.
  • Clinic appointments: clinic.dischem.co.za.
  • Repeat chronic medication: PackMyMeds, by WhatsApp or phone on 0860 347 243.
  • Gap cover and Dis-Chem Health policies: 0861 029 892 or dischemgap@kaelo.co.za.

Dis-Chem departments and services

Dis-Chem runs separate contact routes for its pharmacy, medical aid, insurance and foundation. Each has its own page with the specific number and hours.

For a specific store, see our A to Z list of Dis-Chem stores and branches.

Frequently asked questions

What is the Dis-Chem contact number?

The main Customer Care number is 0860 347 243 (0860 DISCHEM). Dis-Chem’s contact page also links 010 589 2200 and lists careline@dischem.co.za.

What is the Dis-Chem Customer Care contact number?

For online orders, Better Rewards, complaints and general queries, use Customer Care on 0860 347 243 or email careline@dischem.co.za.

What is the Dis-Chem clinic booking contact number?

There is no clinic booking phone number: Dis-Chem books clinic appointments online at clinic.dischem.co.za, through the “Book a Clinic Appointment” link on dischem.co.za. Pick the reason for your visit and the store nearest to you, then choose a time slot. To confirm which clinic services a store offers, filter by Available Services in the store finder or call the store directly.

What time does Dis-Chem close?

Closing times depend on the store. For example, Melrose Arch is listed to 18:00 Monday to Saturday and 17:00 on Sunday, while Canal Walk is listed to 21:00. Check the relevant store’s listed hours before travelling.

What are the Dis-Chem call centre operating hours?

The Careline on 0860 347 243 is open Monday to Friday 08:00 to 16:30 and closed on Saturday, Sunday and public holidays. These are Customer Care hours, not store trading hours.

What is the Dis-Chem Melrose Arch phone number?

Dis-Chem Melrose Arch is on 010 541 3522, and its dispensary email is melrosedispensary@dischem.co.za.

Where is the Dis-Chem head office?

The head office is at 23 Stag Road, Glen Austin, Midrand, 1685. The PAIA manual gives the telephone as (011) 589 2200, while the contact page links 010 589 2200.

What is the Dis-Chem prescription email?

There is no single national prescription email. Send your prescription to the dispensary email for the relevant store, such as melrosedispensary@dischem.co.za for Melrose Arch or one of the other store addresses listed above.

What is the Dis-Chem Bluebird number?

Dis-Chem Athol Oaklands, Bluebird, is on 011 430 0600. Its dispensary email is atholdispensary@dischem.co.za and its dispensary WhatsApp number is 079 190 0134.

What is the Dis-Chem gap cover contact number?

Dis-Chem Health Gap Cover customer support is on 0861 029 892, or email dischemgap@kaelo.co.za. The pharmacy Careline does not handle gap cover policies.

What is the Dis-Chem Zambezi number?

Dis-Chem Zambezi Junction, at 522 Breed Street in Montana Park, Pretoria, is on 012 574 0489. It is listed as open Monday to Friday 08:00 to 19:00, Saturday 08:00 to 18:00 and Sunday 09:00 to 16:00.

What is the Dis-Chem Jacaranda number and what are its trading hours?

Dis-Chem lists the Jacaranda Shopping Centre store as Jakaranda Centre, on 012 574 0562. It is listed as open Monday to Friday 09:00 to 18:00, Saturday 08:00 to 17:00 and Sunday 09:00 to 15:00.

What are the Dis-Chem Mall@Reds trading hours?

Dis-Chem lists its Mall@Reds store as Amberfield, Centurion, on 012 656 8975. It is listed as open Monday to Friday 09:00 to 19:00, Saturday 08:00 to 17:00 and Sunday 09:00 to 16:00.

How do I contact Dis-Chem about repeat prescriptions?

WhatsApp “Hi” to 0860 347 243 or call the Careline on the same number to sign up for PackMyMeds, the Dis-Chem repeat medication service. For a script already at a store, contact that store’s dispensary.

Sources

  • Dis-Chem Contact Us page, dischem.co.za/contact-us, read 14 September 2026
  • Dis-Chem Find a Store search results, dischem.co.za/find-a-store, read 14 September 2026
  • Dis-Chem store pages for Melrose Arch, Athol Oaklands, Benmore, Nicolway, The Glen, Glenvista, Woodlands, Loch Logan, Bayside Mall, Ballito Junction and Ballito Lifestyle Centre, dischem.co.za, read 25 September 2026
  • Dis-Chem PAIA and POPIA manual, dischem.co.za/media/wysiwyg/pdf_files/, read 25 September 2026
  • Dis-Chem Find a Store list and store pages for Zambezi Junction, Jakaranda Centre, Queenswood, Amberfield, Raslouw, Hillcrest, Lynnwood Road, Hazeldean, Linton, Montana Kolonnade, Waverley, Princess Crossing, Princess Mkabayi, Nkomo Village, Jean Avenue, Logan Avenue, Atterbury Value Mart and Olympus, dischem.co.za/stores, read 13 October 2026
  • Dis-Chem PackMyMeds page, dischem.co.za/pack-my-meds, read 13 October 2026
  • Dis-Chem Health Contact Us page, dischemhealth.co.za/contact, read 13 October 2026
  • Dis-Chem Health Gap Cover and Gap Cover FAQs pages, dischemhealth.co.za/gap-cover and dischemhealth.co.za/gap-faqs, read 13 October 2026

More Dis-Chem branch pages