Dis-Chem Springs Mall Contact Details

Dis-Chem Springs Mall is listed by the chain as Springs Mall – Springs, store code Y58976. It is one of the branches that runs a Dis-Chem clinic, and the clinic keeps its own hours, which are shorter than the shop’s and closed on public holidays. Checking those separately is the difference between a wasted trip and a walk-in appointment.

Local channels

Store telephone: 010 003 2904
Dispensary WhatsApp: 066 422 7624
Dispensary SMS short code: 33131 – a short code for texting the dispensary, not a telephone number, so it will not connect if you dial it.
National Dis-Chem line: 0860 347 243 for account, online order and general queries.

The dispensary email published on the store page is served through an obfuscation script and does not resolve to readable text, so it is not listed here.

Address

Springs Mall, Jan Smuts Road, Lodeyko, Springs, 1559
The store sits inside Springs Mall on Jan Smuts Road, so mall access and parking hours govern arrival as well as the store hours below.

Services at this location

Dis-Chem lists two services for this branch beyond the retail shop: Click and Collect and a Clinic. The two sets of hours differ, and the public holiday position differs sharply.

Store – Monday to Saturday 09:00 – 18:00, Sunday 09:00 – 17:00, public holidays 09:00 – 17:00.
Clinic – Monday to Friday 09:00 – 17:30, Saturday 09:00 – 14:00, Sunday 09:00 – 13:00, public holidays closed.
The clinic is nurse-led and typically covers vaccinations, health screening, wound care and baby weighing. It closes half an hour before the shop on weekdays and four hours earlier on a Saturday.
The dispensary handles prescription and scheduled medicines and has its own WhatsApp and SMS routes above.

Dis-Chem states on the store page that service hours can differ from store hours and asks customers to phone the branch to confirm. For a clinic visit on a public holiday, assume closed unless the store tells you otherwise.

Parent organisation

The branch is part of Dis-Chem Pharmacies, a national retail pharmacy chain listed on the JSE, with more than 300 stores across South Africa and outlets in Botswana.
Escalate a store-level problem to the national line on 0860 347 243, quoting store code Y58976 and your till slip.
Dispensing, pharmacist conduct and scheduled medicine handling are regulated by the South African Pharmacy Council, which is the correct body for a professional pharmacy complaint rather than the retailer.
Clinic care by a nurse falls under the South African Nursing Council. A complaint about the standard of clinical care goes there, not to the shop.
Medicine quality, adverse reactions and suspected counterfeits go to SAHPRA.
Unresolved retail complaints go to the Consumer Goods and Services Ombud on 0860 000 272.

Sources

Dis-Chem store finder and the Springs Mall – Springs store page on dischem.co.za, read 4 September 2026 – address, store telephone, dispensary WhatsApp and SMS short code, store code, separate store and clinic trading hours, and the list of services at this branch.
Published contact number for the Consumer Goods and Services Ombud.