Dis-Chem Wonderboom Contact Details

The Dis-Chem store at Wonderboom is listed as Wonderboom Junction, Annlin West, which is why searching for it by suburb name alone often fails. Its direct store number is below, and it is worth calling the store rather than a central line for anything to do with stock or a prescription.

Local channels

• Store telephone: 012 543 8900
• Dis-Chem customer careline: careline@dischem.co.za
• Dis-Chem group head office: 010 589 2200
• Store locator: dischem.co.za/stores/

Address

Wonderboom Junction, Annlin West, 0182, in the Tshwane North area of Pretoria. Dis-Chem lists the store hours as 08:00 to 18:30. Only one time range is published per store in the locator, so confirm weekend and public holiday hours with the store directly rather than assuming the same times apply all week.

Services at this location

This is a Dis-Chem pharmacy store, so it combines a retail front shop with a dispensary. That distinction matters when you phone: a prescription, a repeat, a medicine availability question or a medical scheme claim is a dispensary matter and is handled by pharmacy staff, while a product, price or promotion query is a front shop matter. Dis-Chem publishes a named responsible pharmacist for each store in its locator, which is the person accountable for the dispensary, so you can ask for the responsible pharmacist by role if a medicine related issue is not resolved by the counter staff.

Parent organisation

The store is part of the Dis-Chem group, which lists 329 stores nationally. Group head office is on 010 589 2200 and the customer careline mailbox is careline@dischem.co.za, but for anything store specific the direct number above will be faster. Escalation depends on the nature of the complaint. A pharmacy or pharmacist matter, including dispensing errors and the conduct of the dispensary, goes to the South African Pharmacy Council, which registers pharmacies and pharmacists. A medical scheme refusing to pay a claim is a matter for your scheme and then the Council for Medical Schemes. An ordinary retail complaint about goods, pricing or a refund falls under the Consumer Protection Act and can go to the National Consumer Commission.

Sources

• Dis-Chem store locator entry for Wonderboom Junction, Annlin West, with the store number, address and hours: dischem.co.za/stores/
• Dis-Chem group head office and careline details: dischemgroup.com/head-office/