Eskom customer care covers account queries, billing, meter matters, new connections and general enquiries for customers Eskom supplies directly. It runs through the same National Call Centre number as fault reporting.
Eskom customer care number
| National Call Centre / Customer Services | 0860 037 566, also shown as 08600 ESKOM |
| Western Cape supply area | 0860 037 566, [email protected], or SMS 35328 |
| Report fraud, corruption and illegal activities | 0800 112 722 |
| Postal address | Office of the Company Secretary, PO Box 1091, Johannesburg, 2000 |
Sources: eskom.co.za and capetown.gov.za.
Have this ready before you call
Eskom asks callers to have their account number, meter number, pole number, address details and contact details on hand. Having all five ready is the single biggest thing you can do to shorten the call, since the agent cannot progress most queries without them.
What customer care handles
- Account and billing queries
- Meter readings and meter problems
- New connection applications and quotations
- Reconnection after disconnection
- General enquiries about your supply
Only if Eskom is your supplier
Eskom customer care can only help with accounts Eskom itself issues. If your electricity is billed by your municipality, on a combined account alongside water and rates, Eskom has no record of your account and cannot assist. Check the supplier name on your bill first.
Getting a query resolved
Ask for a reference number on every call and note the date and the agent you spoke to. If a query is not resolved, quote that reference when following up rather than starting again, since a fresh call is usually logged as a new query.
If Eskom does not resolve an electricity supply or tariff complaint, you can approach the National Energy Regulator of South Africa (NERSA), which regulates electricity licensees, via nersa.org.za.
Related pages
- Eskom contact details
- Eskom account queries contact details
- Eskom fault reporting contact number
- Eskom complaints contact details
FAQs
- What is the Eskom customer care number? 0860 037 566, also shown as 08600 ESKOM.
- Eskom says they have no record of my account. Your supplier is probably your municipality. Check the supplier name on your bill.
- What if Eskom does not resolve my complaint? Escalate to NERSA via nersa.org.za.