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NSFAS Contact Details

Verified 12 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The NSFAS contact number is 08000 67327 (0800 067 327) for student enquiries, applications, allowances, payments and balance queries. The NSFAS WhatsApp number is +27 63 093 5671, the USSD code is *120*67327#, and the general NSFAS email address is info@nsfas.org.za. For payments and balances, use collections@nsfas.org.za. Every NSFAS detail below was read from the NSFAS Virtual Contact Centre page on nsfas.org.za, most recently on 13 October 2026.

NSFAS contact details at a glance

What you needContact
Toll-free number for student, payment and balance enquiries08000 67327
WhatsApp+27 63 093 5671
USSD*120*67327#
General and student enquiries emailinfo@nsfas.org.za
Payments and balances emailcollections@nsfas.org.za
Legal documents emailinfo@nsfas.org.za
Ethics and fraud hotline emailspeakup@nsfas.org.za
Outreach and community event invitesoutreach@nsfas.org.za
Media enquiriesmedia@nsfas.org.za
Social mediaFacebook: National Student Financial Aid Scheme; X and Instagram: @myNSFAS
UNISA NSFAS queries (UNISA Student Funding)dsf-nsfas@unisa.ac.za, 0800 00 1870
Head officeThe Halyard, 4 Christiaan Barnard Street, Cape Town City Centre, Cape Town, 8001

NSFAS number to call for student and account queries

For applications, funding status, allowances, payments, balances and other student queries, call 08000 67327. NSFAS also writes the same number as 0800 067 327 on its media statements. It is the toll-free number published for both student enquiries and payment and balance queries.

NSFAS does not publish a separate landline number or a cellphone number for calls: 08000 67327 is its only published telephone number. Its published mobile contact is the WhatsApp number, +27 63 093 5671. Older or unofficial lists may show additional telephone numbers, but those numbers do not appear on the current NSFAS contact page.

NSFAS WhatsApp number 2026 and USSD code

The NSFAS WhatsApp number is +27 63 093 5671. NSFAS lists it as part of its Virtual Contact Centre alongside its telephone, email and USSD channels.

If you need the USSD option, dial *120*67327#. WhatsApp provides a written conversation on your phone, while USSD is another published route for accessing NSFAS services without using the telephone line.

NSFAS email addresses

For general and student enquiries, email info@nsfas.org.za. For payment and balance queries, use collections@nsfas.org.za.

When emailing NSFAS, include your full name, ID number and a short description of the query in the subject line or first sentence, and attach documents as clear scans or PDFs. If you have a myNSFAS account at my.nsfas.org.za, check your application status there before sending an email.

NSFAS toll-free number working hours

NSFAS’s contact page does not publish operating hours for its contact centre. The page therefore provides no confirmed opening or closing time for 08000 67327.

The published alternatives are WhatsApp on +27 63 093 5671, USSD on *120*67327#, email at info@nsfas.org.za and the myNSFAS account at my.nsfas.org.za.

NSFAS head office contact details and address

The NSFAS head office address is The Halyard, 4 Christiaan Barnard Street, Cape Town City Centre, Cape Town, 8001. This is the only physical address NSFAS publishes on its contact page.

NSFAS does not publish regional, provincial or city offices on that page. It does not list official offices in Johannesburg, Durban, Pinetown, East London, including Malcomess Park or Southernwood, Rustenburg or Witbank, and it does not publish branch email addresses. NSFAS describes its service as a Virtual Contact Centre, with the telephone line, WhatsApp, USSD and email as its published contact routes.

If you are studying, your university or TVET college’s financial aid office can also help with questions about your institution’s side of the process.

UNISA NSFAS contact details

UNISA students with NSFAS queries should contact UNISA’s Directorate Student Funding. The NSFAS mailbox is dsf-nsfas@unisa.ac.za. UNISA’s FAQ says students whose allowances look wrong or are not loaded, or who need a propensity letter, should email that address.

UNISA Student Funding for bursaries and loans is also available on 0800 00 1870. Its office is at Sunnyside Campus, Hall B, E’skia Mphahlele Building, and UNISA also tells students they can visit their nearest UNISA regional office.

NSFAS account contact details for payments and balances

For NSFAS account, payment and balance queries, call 08000 67327 or email collections@nsfas.org.za. These are the contacts NSFAS publishes for payment and balance enquiries.

For NSFAS bank account and allowance payment help, see the NSFAS bank account support page.

NSFAS fraud reporting contact

To report fraud or corruption to NSFAS, email the Ethics and Fraud hotline at speakup@nsfas.org.za. NSFAS’s fraud prevention advice includes the following precautions.

  • NSFAS staff will not ask you for a fee to process your application, and you should not pay anyone to process it or to follow up on the outcome.
  • Do not share your myNSFAS login details, and log out after every session.
  • Do not click links or join groups that mimic the NSFAS profile, or submit personal information on them.
  • Report any suspicion directly to SAPS and to NSFAS.

Older NSFAS contact lists circulating online include extra phone numbers, a fraud hotline number and postal private bags. None of those appear on NSFAS’s current contact page, which lists speakup@nsfas.org.za as the fraud reporting channel, so confirm any other number against nsfas.org.za before using it or sharing personal details.

Guide: NSFAS vs Funza Lushaka

Frequently asked questions

What are the main NSFAS contact details?

Call 08000 67327, use WhatsApp on +27 63 093 5671, dial *120*67327#, or email info@nsfas.org.za for general and student enquiries.

What is the NSFAS WhatsApp number?

The NSFAS WhatsApp number is +27 63 093 5671. It is listed as part of the NSFAS Virtual Contact Centre.

What is the NSFAS WhatsApp number for 2026?

The WhatsApp number shown on the NSFAS contact page most recently checked on 13 October 2026 is +27 63 093 5671.

What is the NSFAS landline number?

NSFAS does not publish a landline number. Its only published telephone number is the toll-free 08000 67327.

What are the NSFAS account contact details?

For payment and balance queries, call 08000 67327 or email collections@nsfas.org.za.

What are the NSFAS toll-free number working hours?

NSFAS’s contact page does not publish operating hours for its contact centre. The toll-free number is 08000 67327.

What is the NSFAS enquiry email?

Email info@nsfas.org.za for general and student enquiries. For payments and balances, email collections@nsfas.org.za.

What are the UNISA NSFAS contact details?

Email dsf-nsfas@unisa.ac.za for UNISA NSFAS queries, or call UNISA Student Funding on 0800 00 1870.

Sources

  • NSFAS Contact Us (Virtual Contact Centre), nsfas.org.za/content/contact.html, read 14 September 2026
  • NSFAS Fraud Prevention page, nsfas.org.za/content/preventfraud.html, read 14 September 2026
  • NSFAS media statement letterhead (0800 067 327), nsfas.org.za, read 14 September 2026
  • NSFAS Contact Us page, nsfas.org.za/content/contact.html, re-read for the helpline, WhatsApp, emails and head office, and the absence of regional offices, read 25 September 2026
  • NSFAS Contact Us page, nsfas.org.za/content/contact.html, re-read for the telephone number, WhatsApp, USSD, emails and head office, and the absence of a landline number, read 13 October 2026
  • UNISA Student Funding contact page, FAQ and NSFAS allowance announcement, unisa.ac.za/sites/myunisa, for dsf-nsfas@unisa.ac.za, 0800 00 1870 and the Sunnyside office, read 25 September 2026