Government · Contact details
NSFAS Contact Details
The NSFAS contact number is 08000 67327 (0800 067 327), a toll-free line for both student enquiries and payment and balance queries. The NSFAS WhatsApp number is +27 63 093 5671, the USSD code is *120*67327#, and the NSFAS email address is info@nsfas.org.za. For payments and balances, email collections@nsfas.org.za. Every NSFAS detail below was read from the NSFAS Virtual Contact Centre page on nsfas.org.za, most recently on 25 September 2026.
Official contact details
| What you need | Contact |
|---|---|
| Toll-free number (student, payment and balance enquiries) | 08000 67327 |
| +27 63 093 5671 | |
| USSD | *120*67327# |
| General and student enquiries (email) | info@nsfas.org.za |
| Payments and balances (email) | collections@nsfas.org.za |
| Legal documents (email) | info@nsfas.org.za |
| Ethics and fraud hotline (email) | speakup@nsfas.org.za |
| Outreach and community event invites | outreach@nsfas.org.za |
| Media enquiries | media@nsfas.org.za |
| Social media | Facebook: National Student Financial Aid Scheme; X and Instagram: @myNSFAS |
| UNISA NSFAS queries (UNISA Student Funding) | dsf-nsfas@unisa.ac.za, 0800 00 1870 |
| Head office | The Halyard, 4 Christiaan Barnard Street, Cape Town City Centre, Cape Town, 8001 |
NSFAS number to call
NSFAS publishes one phone number, 08000 67327, for everything: applications, funding status, allowances, and account, payment and balance enquiries. Written in the usual South African format it is 0800 067 327, the same number NSFAS prints on its media statements. It is a toll-free landline number, and NSFAS does not publish a separate cellphone number for its contact centre. If a person gives you a “NSFAS cellphone number” that is not the WhatsApp line below, treat it with suspicion.
NSFAS helpline, cell and mobile number
The NSFAS helpline number is the toll-free 08000 67327, the same enquiry number for calls about applications, allowances, payments and balances. NSFAS publishes no separate cell or mobile number for calls: its only mobile number is the WhatsApp line, +27 63 093 5671. There are no “new” NSFAS contact details beyond these on its contact page.
NSFAS WhatsApp number and USSD
NSFAS lists WhatsApp on +27 63 093 5671 as part of its Virtual Contact Centre. Save it to your contacts and message it from your own phone. Without data, dial the USSD code *120*67327#. Both channels are useful if the call centre line is busy, and WhatsApp gives you a written record of what you were told.
NSFAS email address to send documents
- General and student queries: info@nsfas.org.za
- Payments and balances: collections@nsfas.org.za
- Legal documents: info@nsfas.org.za only. NSFAS warns that legal documentation not submitted and logged through this mailbox will be deemed invalid and will not receive timeous attention.
The NSFAS enquiry email address is info@nsfas.org.za, for general and student enquiries.
When you email NSFAS, put your full name, ID number and a short description of the query in the subject line or first sentence, and attach documents as clear scans or PDFs. If you have a myNSFAS account at my.nsfas.org.za, check your application status there before you email.
NSFAS working hours
NSFAS’s contact page does not publish operating hours for its contact centre. Call during normal weekday business hours for the best chance of reaching an agent, and use WhatsApp, USSD, email or your myNSFAS account at other times.
NSFAS offices in Durban and near you
NSFAS lists only one physical address on its contact page: its head office at The Halyard, 4 Christiaan Barnard Street, Cape Town City Centre. It does not publish walk-in offices in Durban or other cities. NSFAS describes its service as a Virtual Contact Centre, so the phone line, WhatsApp, USSD and email are the official ways to reach it. Addresses for an “NSFAS office” in Durban or elsewhere found on other websites cannot be confirmed from NSFAS itself. If you are studying, your university or TVET college’s financial aid office can also help with questions about your institution’s side of the process.
NSFAS headquarters address and office locations in South Africa
The NSFAS headquarters address is The Halyard, 4 Christiaan Barnard Street, Cape Town City Centre, Cape Town, 8001. It is the only physical address NSFAS publishes. NSFAS publishes no regional, provincial or city offices: there is no official NSFAS office in Johannesburg, Durban, Pinetown, East London (including Malcomess Park, Southernwood), Rustenburg or Witbank, and no branch email addresses. For help near you, contact NSFAS on 08000 67327, WhatsApp or info@nsfas.org.za, or visit your own institution’s financial aid office.
UNISA NSFAS contact details
UNISA students with NSFAS queries should contact UNISA’s Directorate Student Funding. Its NSFAS mailbox is dsf-nsfas@unisa.ac.za. UNISA’s FAQ says students whose allowances look wrong or are not loaded, or who need a propensity letter, should email that address.
UNISA Student Funding (bursaries and loans) is also on the toll-free number 0800 00 1870, and its office is at Sunnyside Campus, Hall B, E’skia Mphahlele Building. UNISA also tells students they can visit their nearest UNISA regional office.
NSFAS banking details and payment queries
For NSFAS payment and balance queries, call 08000 67327 or email collections@nsfas.org.za. For NSFAS bank account and allowance payment help, see our NSFAS bank account support page.
Reporting NSFAS fraud
To report fraud or corruption, email the NSFAS Ethics and Fraud hotline at speakup@nsfas.org.za. NSFAS’s fraud prevention advice is clear:
- NSFAS staff will not ask you for a fee to process your application, and you should not pay anyone to process it or to follow up on the outcome.
- Do not share your myNSFAS login details, and log out after every session.
- Do not click links or join groups that mimic the NSFAS profile, or submit personal information on them.
- Report any suspicion directly to SAPS and to NSFAS.
Older NSFAS contact lists circulating online include extra phone numbers, a fraud hotline number and postal private bags. None of those appear on NSFAS’s current contact page, which lists speakup@nsfas.org.za as the fraud reporting channel, so confirm any other number against nsfas.org.za before you use it or share personal details.
Guide: NSFAS vs Funza Lushaka
Frequently asked questions
What is the NSFAS number for calls?
Call the toll-free NSFAS helpline on 08000 67327 (0800 067 327).
Does NSFAS have a cell phone number?
Not for calls. The only mobile number NSFAS publishes is its WhatsApp line, +27 63 093 5671.
What is the NSFAS enquiry email?
Email info@nsfas.org.za for general and student enquiries, or collections@nsfas.org.za for payments and balances.
Where are NSFAS offices located?
NSFAS publishes only its Cape Town head office, The Halyard, 4 Christiaan Barnard Street. It has no official regional offices in Johannesburg, Durban, East London or elsewhere.
What are the UNISA NSFAS contact details?
Email dsf-nsfas@unisa.ac.za, or call UNISA Student Funding on 0800 00 1870.
Sources
- NSFAS Contact Us (Virtual Contact Centre), nsfas.org.za/content/contact.html, read 14 September 2026
- NSFAS Fraud Prevention page, nsfas.org.za/content/preventfraud.html, read 14 September 2026
- NSFAS media statement letterhead (0800 067 327), nsfas.org.za, read 14 September 2026
- NSFAS Contact Us page, nsfas.org.za/content/contact.html, re-read for the helpline, WhatsApp, emails and head office, and the absence of regional offices, read 25 September 2026
- UNISA Student Funding contact page, FAQ and NSFAS allowance announcement, unisa.ac.za/sites/myunisa, for dsf-nsfas@unisa.ac.za, 0800 00 1870 and the Sunnyside office, read 25 September 2026