This page covers the retirement fund route for Old Mutual. The contact details below were taken from the official Old Mutual contact page and are the routes Old Mutual itself publishes for customers in South Africa.
ContactDetails.co.za is an independent directory. We are not Old Mutual and cannot access, change or act on your account. Everything on this page is a routing aid so you reach the right official channel quickly.
Old Mutual contact numbers
These routes were verified against the official Old Mutual contact page on 20 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| General client care | 0860 933 333 |
| General client care (WhatsApp, send hi) | 0860 933 333 |
| Client services | 0860 445 445 |
| Client services (alternate) | 0860 222 252 |
| Complaints | 0860 445 445 |
| Old Mutual Wealth Service Centre | 0860 999 199 |
| Report fraud (Tip-offs Anonymous) | 0800 222 117 |
General client care runs Monday to Friday, 08:00 to 17:00. Tip-offs Anonymous is available 24 hours a day, toll free.
Choosing the right Old Mutual route
Old Mutual splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.
- A complaint that a normal call has not fixed: use complaints on 0860 445 445 and ask for a complaint reference.
- Suspected fraud, phishing or a card you no longer control: use report fraud (tip-offs anonymous) on 0800 222 117. Treat this as urgent and call before anything else.
Self-service options before you call
- WhatsApp for general client care on 0860 933 333, which handles routine queries without waiting in a phone queue.
- The official Old Mutual branch locator, for trading hours and the details held for a specific location.
- The official site at oldmutual.co.za, where account and self-service tools sit behind a secure login.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the fund administrator’s own complaints process first. Unresolved retirement fund complaints can be escalated to the Pension Funds Adjudicator.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most retirement fund complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Old Mutual contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Old Mutual.
- Reach Old Mutual through the official site at oldmutual.co.za rather than through a number in a search advert or a social media reply.
- Old Mutual will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
- Compensation Fund Contact Details
- Retirement Funds
- Insurance Medical Aid Retirement Contact Details
- Pension Fund Death Benefit Contact Details
- Fake Investment Company South Africa
- Gepf Contact Details
- Gepf Self Service Contact Details
- Government Pension Fund Contact Details
Frequently asked questions
What is the Old Mutual contact number?
The routes Old Mutual publishes on its official contact page are listed in the table above, with what each one is for. The main route is 0860 933 333. Confirm it on oldmutual.co.za before relying on it, since numbers are changed from time to time.
How do I know a Old Mutual number is genuine?
Check it against the official site at oldmutual.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Old Mutual, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Old Mutual source on 20 August 2026. If you find a detail that has changed, the official source above is always the authority.