The Eastern Cape contains two metropolitan municipalities, Nelson Mandela Bay and Buffalo City, with district and local municipalities serving the rest of the province.
Eastern Cape metro contact details
| Nelson Mandela Bay switchboard | 041 506 1911 |
| Nelson Mandela Bay anti-fraud hotline (municipal) | 041 506 5522 |
| Anti-fraud hotline (national) | 0800 701 701 |
| Buffalo City | See the Buffalo City contact page for that metro’s own numbers |
Source: nelsonmandelabay.gov.za.
Go to a specific metro
- Nelson Mandela Bay contact details — Gqeberha, Kariega and Despatch
- Buffalo City contact details — East London and King William’s Town
- Metropolitan municipality contact details
- Local municipality contact details
Outside the metros
The rest of the Eastern Cape is served by district municipalities made up of local municipalities. Check the municipality named on your account, and ask which authority is the service authority for the function you need, since water services may sit with either the district or the local municipality.
A note on named officials
Nelson Mandela Bay publishes area-by-area building inspector allocations on its own website, listing individual officials by name with their personal contact details. We do not reproduce those here. For a building certificate or inspection, go to the contact section of nelsonmandelabay.gov.za directly, or call the switchboard and ask for Building Control for your area.
Electricity in the Eastern Cape
Electricity may come from your municipality or directly from Eskom. Check the supplier named on your bill before reporting a fault, since the two run separate networks. Eskom’s National Call Centre is 0860 037 566.
Escalating a complaint
Log the issue with your municipality and keep the reference number. Unresolved maladministration complaints can go to the Public Protector on 0800 112 040, electricity disputes to NERSA via nersa.org.za, and governance concerns to the Eastern Cape Department of Cooperative Governance and Traditional Affairs.
FAQs
- How many metros are in the Eastern Cape? Two: Nelson Mandela Bay and Buffalo City.
- Which metro covers Gqeberha? Nelson Mandela Bay, which also covers Kariega and Despatch.
- How do I report corruption in a municipality? The municipal hotline, or the national anti-fraud line on 0800 701 701.