PayJustNow is one of South Africa’s leading Buy Now, Pay Later (BNPL) payment services. Whether you need help with an upcoming instalment, a refunded order, an account query, or a billing dispute, using the correct official contact route ensures your issue is handled quickly and securely.
Official-source status
Verification Note: Official contact channels were verified against live records at payjustnow.com. Third-party directories and social media comments can become outdated or present security risks. Always cross-check details on the official PayJustNow app or website before sharing personal information or making payment arrangements.
| Channel | Official Detail | Verification Status |
| Primary Website | payjustnow.com | Verified Official Source |
| In-App Live Chat | Available in the PayJustNow Mobile App | Recommended Primary Route |
| Customer Support Email | [email protected] | Verified Official Support |
| Merchant Support Email | [email protected] | Verified Business Route |
| Telephone Support | 021 300 2152 | Verified Helpline |
| Self-Service Portal | community.payjustnow.com | Verified Knowledge Base |
Best contact route by issue
Not every query requires a phone call or email. Choosing the right route based on your specific issue gets you the fastest resolution:
- Failed Instalments & Card Updates: Open the PayJustNow App, navigate to your profile, and update your bank card details directly.
- Order Refunds & Store Cancellations: Contact the merchant where you bought the item first. Once the store approves the refund, it reflects automatically in your PayJustNow profile or wallet.
- Account Locking or Disputed Charges: Use In-App Live Chat or email
[email protected]immediately with your order reference number. - Merchant Integration & Business Queries: Email
[email protected].
Customer care and support options
PayJustNow operates primarily through digital-first support channels designed to assist shoppers in real time.
┌──────────────────────────────────┐
│ Identify Your Support Need │
└─────────────────┬────────────────┘
│
┌──────────────────────────┴──────────────────────────┐
▼ ▼
┌─────────────────────────┐ ┌─────────────────────────┐
│ Shopper / Account Help │ │ Merchant / Partner Help │
└────────┬────────────────┘ └────────┬────────────────┘
│ │
├─► In-App Live Chat (Fastest response) └─► Email: [email protected]
├─► Email: [email protected]
└─► Phone: 021 300 2152
Online
The safest and most reliable way to interact with PayJustNow customer care is online:
- In-App Chat: Log into the PayJustNow app on iOS or Android, go to the menu, and tap Support / Live Chatto message an agent directly.
- Web Chat & Help Center: Visit the PayJustNow Support Hub to browse self-help articles or start a web chat session.
- Email Support: Send your query along with your registered ID number and transaction details to
[email protected].
WhatsApp or self-service options
- Self-Service App Features: You can view upcoming instalment schedules, re-try failed card payments, view active orders, and update personal account details directly inside the PayJustNow app without needing support agent intervention.
- WhatsApp Safety Check: PayJustNow does not publicly publish an unverified WhatsApp line for general customer transactions. Do not trust third-party numbers on social media claiming to be PayJustNow WhatsApp support. Always verify any chat link directly from
payjustnow.com.
Complaints
If you experience an issue with your account, billing, or service quality, follow this standard South African resolution sequence:
- Log an Internal Complaint: Send a detailed email outlining your dispute to
[email protected]. Explicitly state that you are lodging a formal complaint. - Keep Records: Request and save your support ticket/reference number, along with dates and copies of all email correspondence.
- Escalate Outside the Provider: If your complaint remains unresolved after working through PayJustNow internal support management, you can escalate to external regulatory bodies:
- Consumer Goods and Services Ombud (CGSO): For retail disputes regarding goods purchased via the platform.
- Credit Ombud / National Credit Regulator (NCR): For formal credit, fee, or debt-reporting disputes.
Fraud or escalation routes
Financial impersonation and digital scams are common risks in online retail.
- Unauthorized Activity: If you notice an unknown charge on your bank card or an order logged on your PayJustNow profile that you did not authorize, email
[email protected]immediately and call your bank to freeze the affected card. - OTP & Password Safety: PayJustNow support staff will never ask you for your account password, full card PIN, or One-Time Passwords (OTPs) via phone, SMS, or email.
- Banking Detail Scams: PayJustNow debits your registered bank card automatically according to your payment plan. Be wary of communications asking you to transfer funds to a new bank account number. Learn more about protecting yourself on our change of banking details scam guide.
What to prepare before contacting
To resolve your query on the first attempt, collect the following information before reaching out:
- South African ID Number (or foreign passport number registered on your account).
- Registered Mobile Number & Email Address linked to your PayJustNow profile.
- Order Reference / ID Number (found in your app under purchase history or on your order confirmation email).
- Store / Merchant Name where the purchase was made.
- Proof of Payment / Bank Statement Screenshot (showing the date, amount, and reference if resolving a duplicate or disputed deduction).
Related contact pages
Explore other contact routing guides and financial services directories within our network:
- Financial Services Contact Pages — Parent hub for financial providers across South Africa.
- change of banking details scam — Essential safety tips to verify payment and banking requests.
- 5 Star Cash Loans Kempton Park Contact Details
- Afiswitch Contact Details
- Alexander Forbes Contact Details
- Allan Gray Contact Details
- Bayport Contact Details
FAQs
How do I check Pay Just Now contact details payment or billing details?
Log into the official PayJustNow mobile app or visit payjustnow.com. Navigate to Orders or Payment Methods to view your active payment plans, linked debit/credit cards, and upcoming instalment dates. Never accept banking or payment details provided via unverified third-party websites or direct social media messages.
What should I do about a disputed Pay Just Now payment?
First, gather your bank statement showing the charge, the order reference number, and any store communication regarding the purchase. Contact PayJustNow support through the app live chat or email [email protected] with these documents attached. If the dispute involves a merchant refund, contact the retailer first to ensure they have initiated the refund on their portal.
What is the official way to handle Pay Just Now contact details?
Always verify contact routes directly on payjustnow.com or inside the official app before reaching out. Use in-app chat or official email addresses ([email protected]) for account issues, keep copies of all correspondence, and never share secret passcodes or OTPs.
What information should I prepare for Pay Just Now contact details?
Have your South African ID number, registered mobile number, registered email, order/merchant reference, and proof of payment (if dealing with a billing discrepancy) ready before contacting support.
Is Pay Just Now contact details available by phone, email or WhatsApp?
PayJustNow offers support via email ([email protected]), telephone (021 300 2152), and in-app live chat. Self-service portal options are accessible at community.payjustnow.com. Unofficial WhatsApp numbers should be avoided unless verified directly on the official PayJustNow website.