Education · Support
Unisa Finance Contact Details
All Education contactsComplaints & escalation
The Unisa finance department (Finance: Student debtors section) email address is finan@unisa.ac.za and its contact numbers are 012 429 2441 or 012 429 4299. The university’s toll-free number is 0800 00 1870.
Unisa finance contact details at a glance
| What you are asking about | Telephone | |
|---|---|---|
| Student account enquiries (debtors) | finan@unisa.ac.za | 012 429 2441 or 012 429 4299 |
| Finance inbox, student debtors section | finan@unisa.ac.za | 012 429 3821 |
| AOD (acknowledgement of debt) inbox | aod@unisa.ac.za | 012 429 3821 |
| Regions inbox, student debtors | finregions@unisa.ac.za | 011 670 9333 |
| Suspense deposit identification | susdepid@unisa.ac.za | 012 429 3998 |
| Student funding enquiries | Through the student funding office | 012 441 5600 |
| Misdirected enquiries and FAQs | enquire@unisa.ac.za | Not listed |
Unisa finance department contact details
Unisa lists its finance contacts under “Finance, Student Funding and Study Material Section” on its Student enquiries page. The finance department itself is the Finance: Student debtors section at the Muckleneuk campus in Pretoria, Gauteng. For your student account, email finan@unisa.ac.za or call 012 429 2441 or 012 429 4299. Student Funding is a separate office: call 012 441 5600. Unisa lists the Student Funding email as a named staff mailbox, so it is not reproduced here.
Pick the right inbox: a payment that has not reflected is a suspense account matter for susdepid@unisa.ac.za, a payment arrangement is an acknowledgement of debt matter for aod@unisa.ac.za, and anything logged through a regional centre goes to finregions@unisa.ac.za. The finance inbox and the student account enquiries route are the same finan@unisa.ac.za address; the difference in the table is the phone line listed alongside each. enquire@unisa.ac.za is for misdirected enquiries and FAQs rather than account queries, so send account questions to finan@unisa.ac.za first.
Unisa’s contact page also lists named officials with direct addresses for executive escalation of student account queries, excluding NSFAS. Individual staff addresses are not republished here; they are on unisa.ac.za under student enquiries. NSFAS matters go through the Student Funding office on 012 441 5600 rather than the student debtors inboxes above.
General Unisa contacts
| Route | Details |
|---|---|
| Centralised toll-free number | 0800 00 1870 |
| Student Communication Centre hours | Monday to Friday 08:00 to 19:00; Saturday 08:00 to 14:00 |
| Fax enquiries | 012 429 4150 |
| Student portal | my.unisa.ac.za |
| Website | unisa.ac.za |
Unisa asks that you send one enquiry at a time on its email form, so that it is clear who must respond. Splitting a finance question and a registration question into two emails genuinely is faster than one long message.
Paying Unisa fees
- Fees must be paid into the official Unisa bank account with the correct reference number, or the registration is not processed before the closing date.
- No cash or cheques are accepted at any Unisa office. Cash can be paid into the university’s account at any First National Bank branch.
- Take the banking details from the payment methods page on unisa.ac.za, never from an email or a social media post.
- If a card payment for the minimum registration amount is later returned unpaid, Unisa says the registration is cancelled and the student is referred to its disciplinary committee. Reinstatement then requires full tuition for the year or semester, and a once-off administrative levy is charged per dishonoured transaction.
What to put in an email to Unisa finance
- Your student number in the subject line, followed by three or four words describing the problem.
- The exact amount and the date of the payment you are querying.
- Proof of payment showing the reference you used, which is what the suspense account team matches against.
- The modules and the semester the account relates to, since fees are charged per module per period.
- One issue per email, as the university asks.
A payment made with the wrong reference is the single most common reason a Unisa account looks unpaid. That is a suspense account matter, and the proof of payment is what resolves it.
Unisa overdue accounts
Unisa states that it may withhold services from students with overdue debt, and that no student may re-register until all outstanding debt from previous registration periods is settled in full. Long overdue balances may be handed over to a third party for collection, with the collection and legal costs charged to the student.
Once an account has been handed over, Unisa says payment or arrangements must be made with the collection company, not with the university. So if a collector has contacted you about a Unisa account, emailing finan@unisa.ac.za will not stop the process; confirm with the university who holds the account and then deal with that company in writing.
Cancelling Unisa modules and what you forfeit
| Action | Date |
|---|---|
| Last date to cancel semester 1 modules | 31 March 2026 |
| Last date to cancel semester 2 modules | 31 August 2026 |
| Year modules, second payment | 15 May 2026 |
| Year modules, final payment | 31 August 2026 |
Unisa’s rule is that you forfeit the minimum payment whenever you cancel a semester module, and the full payment if you cancel after the date above. On year modules, cancelling after 15 May forfeits the minimum and second payments and you remain liable for both; after 31 August the full fee is forfeited and you remain liable for the outstanding balance. Cancel in writing and keep the confirmation.
Frequently asked questions
What is the Unisa finance department email address?
The Unisa finance department email for student account enquiries is finan@unisa.ac.za. Payment arrangements go to aod@unisa.ac.za and unidentified payments to susdepid@unisa.ac.za.
What is the Unisa finance department contact number?
Call 012 429 2441 or 012 429 4299 for student account enquiries. The centralised toll-free number is 0800 00 1870.
Where is the Unisa finance department?
The Finance: Student debtors section is at the Muckleneuk campus in Pretoria, Gauteng.
How do I contact Unisa student funding?
Call the Student Funding office on 012 441 5600.
What are the Unisa Student Communication Centre hours?
Monday to Friday 08:00 to 19:00 and Saturday 08:00 to 14:00, on 0800 00 1870.
Sources
- Unisa, Student enquiries contact list: unisa.ac.za/sites/corporate/default/Contact-us/Student-enquiries (read 23 September 2026, re-read 25 September 2026)
- Unisa, Contact us: unisa.ac.za/sites/corporate/default/Contact-us (read 23 September 2026, re-read 25 September 2026)
- Unisa, Pay your study fees (read 23 September 2026)