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Unisa Finance Contact Details

Verified 31 August 2026Official source onlyIndependent directoryReport a wrong number

All Education contactsComplaints & escalation

Unisa (the University of South Africa) handles student fees, payments and account queries through its Finance: Student Debtors desk (012 429 2441 or 012 429 4299, finan@unisa.ac.za) as well as its centralised student contact channels. The details below were read from the Unisa contact and study fees pages on 1 September 2026, and from its student enquiries and Department of Finance, Risk Management and Banking contact pages on 16 September 2026.

Official task/support route

Unisa’s Student enquiries page lists the Finance Debtors numbers and finan@unisa.ac.za for student account enquiries. The Department of Finance, Risk Management and Banking is a teaching department: its contact page says it does not work directly with student accounts, and it sends payment allocation, NSFAS and refund queries to finan@unisa.ac.za.

Student Communication Centre hours: 08:00 to 19:00 Monday to Friday, and 08:00 to 14:00 on Saturdays (SAST).

Unisa is a distance-learning university with regional centres across South Africa rather than a single campus where fees are paid. Campus maps, addresses and directions to regional centres are published on the Unisa site, and in-person support is available at those centres.

What you need before contacting

Have your student number and proof of payment ready. A student number is what a Unisa account is traced by.

Payment must carry the correct reference number. Fees are paid into the official Unisa bank account, and a payment with a wrong or missing reference is not matched to your student account – which is the most common reason a registration is not processed before the closing date, even though the money left the payer’s account.

Unisa accepts no cash or cheques at any Unisa office. Cash can be deposited into the university’s bank account at any First National Bank branch, and debit card payment is accepted at regional offices.

Step-by-step contact process

  1. Choose the right category on the Unisa contact form. The form covers applications and registrations, assignments, examinations, study material, student accounts, myLife email and myUnisa; for fees, choose Student accounts.
  2. Send one enquiry at a time – a message mixing a fees query with a registration query causes exactly the delay Unisa warns about.
  3. Raise the fees matter on 0800 00 1870, through the Student accounts form or with Finance Debtors, and keep the reference.
  4. Do not rely on a campus visit: because there is no fees counter, an unresolved payment has to go through the account enquiry route with proof of payment.

Escalation route

Be aware of a documented consequence: if a credit card payment made with an application is later returned unpaid by the bank, Unisa cancels the registration and refers the student to the Disciplinary Committee. Reinstatement then requires full fees for the year or semester by cash or electronic transfer before the closing date.

If Unisa does not resolve a complaint internally, a student may approach the Council on Higher Education on quality matters, or the Public Protector, since Unisa is a public institution. Funding queries about a bursary or loan belong with NSFAS or the funder rather than with Unisa’s student accounts team.

Sources

  • unisa.ac.za contact us and pay your study fees pages, read 1 September 2026
  • unisa.ac.za student enquiries and Department of Finance, Risk Management and Banking contact pages, read 16 September 2026