Government · Contact details
FLISP Contact Details
FLISP is now called First Home Finance, the once-off housing subsidy run by the National Housing Finance Corporation (NHFC). The FLISP contact number, listed on firsthomefinance.co.za, is 010 085 2199, and enquiries go to firsthomefinanceenquiries@nhfc.co.za, complaints to firsthomefinancecomplaints@nhfc.co.za. The office is open Monday to Friday, 8:30 to 17:00, and closed on weekends and public holidays. The FLISP login for applications is the online portal at fhf.nhfc.co.za. The official websites are firsthomefinance.co.za and nhfc.co.za; flisp.co.za is a separate site.
First Home Finance (FLISP) contact details
| What you need | Contact |
|---|---|
| FLISP / First Home Finance contact number | 010 085 2199 |
| Enquiries | firsthomefinanceenquiries@nhfc.co.za |
| Complaints | firsthomefinancecomplaints@nhfc.co.za |
| Header email on firsthomefinance.co.za | enquiries@firsthomefinance.co.za |
| Business development (NHFC) | fhf_bd@nhfc.co.za |
| Online application portal (FLISP login) | fhf.nhfc.co.za |
| Office hours | Mon to Fri 8:30 to 17:00; closed weekends and public holidays |
| Address (NHFC Johannesburg head office) | 90 Grayston Drive, Sandown, Sandton, 2031 |
| NHFC Johannesburg head office switchboard | 011 644 9800 |
| NHFC Cape Town office | 021 552 1780 |
| NHFC website technical issues | webinfo@nhfc.co.za |
The contact form on firsthomefinance.co.za/contact lets you choose a department: Enquiries, Complaints or Compliments. The NHFC’s website also lists webinfo@nhfc.co.za for general website queries and nhfc@thehotline.co.za for its ethics hotline.
FLISP offices: Johannesburg, Cape Town and Gqeberha
The NHFC lists three offices: its Johannesburg head office in Sandton, a Cape Town office in Bellville and a Gqeberha office. Applications are made online on the portal, not at an office, so applicants anywhere in Gauteng use fhf.nhfc.co.za and the call centre on 010 085 2199.
FLISP contact details Johannesburg and Gauteng
The NHFC Johannesburg head office is at 90 Grayston Drive, Sandown, Sandton, 2031 (postal address P.O. Box 31376, Braamfontein, 2017). It is open 8:30 to 17:00 and its switchboard is 011 644 9800. For First Home Finance applications, the NHFC call centre is 010 085 2199.
FLISP contact number Cape Town
The NHFC Cape Town office is at Tijger Park 3, Ground Floor, Willie van Schoor Avenue, Bellville Park, 7530 (postal address P.O. Box 3787, Tygervalley, 7536), on 021 552 1780.
FLISP in Durban, Mpumalanga and the Free State
The NHFC does not publish an office in Durban or KwaZulu-Natal, Mpumalanga or the Free State. Its only other office is in Gqeberha, at Fairview House, 2nd Floor, Fairview Office Park, 66 Ring Road, Greenacres, 6057. Applicants in other provinces apply on fhf.nhfc.co.za and use the call centre on 010 085 2199 or firsthomefinanceenquiries@nhfc.co.za, including to trace an application.
FLISP helpline and help desk
The FLISP helpline is the NHFC call centre on 010 085 2199, and the help desk email is firsthomefinanceenquiries@nhfc.co.za. For technical issues with the NHFC website, use webinfo@nhfc.co.za. First Home Finance lists three departments: Business Development, Front Office and Back Office. It does not publish instructions for changing the email address on your portal registration, so log in to the portal or contact the call centre or enquiries email.
www.flisp.co.za or www.nhfc.co.za?
The official First Home Finance websites are firsthomefinance.co.za and nhfc.co.za, and applications are made on the NHFC portal at fhf.nhfc.co.za. The site at flisp.co.za calls itself “First Home Finance & Subsidy Assistance (previously known as FLISP)”; its registration buttons link to mybondfitness.info, not to an NHFC address. If you want to apply directly, use fhf.nhfc.co.za, and check that any site asking for your ID number is on an nhfc.co.za or firsthomefinance.co.za address.
FLISP login: how to apply on the portal
- Check eligibility: on fhf.nhfc.co.za, click “Check Eligibility” to see whether you have already received a government housing subsidy. No registration is needed for this check.
- Pre-approval: register on the portal, log in with the One-Time-Pin, open the Pre-Approval Dashboard, click “Apply for Pre-approval”, accept the disclaimer and capture your information.
- Full application: after reviewing your pre-approval, or when ready, log in to complete and submit the full application.
- Submit documents: upload the supporting documents from the system-provided list and click Submit. The NHFC asks you to allow 21 working days for the application to be processed. A pre-approval outcome can be viewed on the portal the next day.
On 17 September 2026, the First Home Finance home page said the window for new subsidy applications opens on 3 August at 08:00 and closes on 5 October at 17:00, that incomplete applications will be rejected, and that no applications are accepted outside the open window. Pre-approval and disbursement functions stay open in both open and closed periods.
Who qualifies for First Home Finance
- A South African citizen with a valid ID, or a permanent resident with a valid permit, over 18 and legally competent to contract.
- Total household income of R3 501 to R22 000 a month, the “affordable” or “gap” market. This is the FLISP salary bracket. Joint buyers, for example with a family member, qualify only if both are first-time buyers, their joint income does not exceed R22 000 and neither has had a government housing subsidy.
- Never benefited from a government housing programme, and never owned a home according to the Deeds Register.
Documents include a Smart Card or bar-coded ID for every adult in the household, birth certificates for children without an ID, proof of citizenship, proof of income, and, where relevant, a marriage certificate, divorce settlement, guardianship order or an affidavit for a customary union. The subsidy can be used to buy an existing house, build on a stand you own (enrolled with the NHBRC and built by an NHBRC-registered contractor), buy or build on a stand held under a Permission to Occupy from a recognised traditional authority, or pay house-buying costs such as conveyancing fees, a deposit or the NHBRC enrolment fee. The programme was developed by the Department of Human Settlements.
Who to talk to at work about a housing subsidy
The NHFC’s First Home Finance partners include Employer Assisted Housing Schemes (EAHS), which assist employees to access homeownership, alongside lenders, homebuilders, property practitioners, developers, mortgage originators and conveyancers. Ask your employer’s HR team whether it runs such a scheme, or contact First Home Finance on 010 085 2199.
How much FLISP subsidy you can get
First Home Finance’s FAQs say the subsidy amount ranges from R27 960 up to R121 626, depending on your monthly income, and that you will not be asked to repay it. When you apply for the subsidy you must show proof of a home loan grant or an approval in principle from an accredited bank or lender, although you can find out your subsidy amount before applying for the home loan. If a bank declines your home loan, you cannot receive the subsidy; if your shortfall is bigger than the subsidy, you must cover the balance yourself for the loan to go ahead.
Frequently asked questions
What is the FLISP contact number?
The FLISP (First Home Finance) contact number is 010 085 2199, and the enquiries email is firsthomefinanceenquiries@nhfc.co.za.
Where is the FLISP office in Johannesburg?
The NHFC Johannesburg head office is at 90 Grayston Drive, Sandown, Sandton, on 011 644 9800. Applications go through fhf.nhfc.co.za rather than the office counter.
What is the FLISP contact number in Cape Town?
The NHFC Cape Town office in Bellville is on 021 552 1780.
Is there a FLISP office in Pretoria, Durban or Roodepoort?
No separate FLISP office is published for Pretoria or Roodepoort, and the NHFC lists offices only in Johannesburg, Cape Town and Gqeberha, so nothing for Durban or KwaZulu-Natal. Apply online at fhf.nhfc.co.za.
What is the FLISP salary bracket?
Total household income must be R3 501 to R22 000 a month.
How do I log in to apply for FLISP?
Register on the portal at fhf.nhfc.co.za and log in with the One-Time-Pin. Pre-approval outcomes can be viewed on the portal the next day, and the full application follows once the pre-approval has been reviewed.
Sources
- First Home Finance home, Contact, Apply and About pages, firsthomefinance.co.za, read 17 September 2026
- NHFC home page, nhfc.co.za, and flisp.co.za home page, read 17 September 2026
- NHFC Connect page (offices), nhfc.co.za/connect/, read 26 September 2026
- First Home Finance Contact, Apply, FAQs, Partners and Departments pages, firsthomefinance.co.za, read 26 September 2026