Airlink is an independent South African airline flying regional and domestic routes.
Airlink ended its franchise relationship with South African Airways in 2020 and now operates entirely on its own code. A ticket issued years ago under an SAA code is not automatically an Airlink booking, which is a recurring source of confusion.
Check which airline actually operates your flight. Codeshare tickets are sold by one carrier and flown by another, and baggage rules, seat selection and disruption handling follow the operating carrier rather than the one on the ticket.
This page covers how to contact Airlink in South Africa. The details below were taken from the official Airlink contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Airlink and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Airlink contact numbers
These routes were verified against the official Airlink contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Reservations Support Desk (select option 1) | 011 451 7300 |
| Reservations and e-ticketing email | [email protected] |
Self-service options before you call
- Check the official site at flyairlink.com, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Who to contact in South African higher education
- The faculty or department handles academic matters: modules, curriculum, marks, examinations and supervision. For anything about what you are studying, this is faster than a central switchboard and it is where the answer actually lives.
- Student administration or the registrar handles registration, academic records, transcripts and graduation. Your student number indexes all of it.
- The finance office handles fees, statements and financial clearance. Financial clearance is usually what blocks registration or the release of results, and it is a finance matter rather than an academic one.
- NSFAS decides funding and pays allowances, and it is a separate organisation from your institution. The institution cannot approve NSFAS funding, and NSFAS cannot register you for a course.
- A professional council such as the HPCSA or SACE registers you to practise after you qualify. That registration is separate from your degree, and the university does not grant it.
- Umalusi verifies and replaces school-leaving certificates. Universities verify their own qualifications; Umalusi handles the matric certificate.
Applications, registration and results all run to fixed annual dates, and those are exactly the weeks when switchboards are least useful. Use the online systems where they exist, keep your student or application number, and go to the specific office rather than the main number wherever you can.
Complaints and escalation
If a first call does not resolve the matter, escalate through the airline’s own customer relations process, quoting the booking reference and any property irregularity report. Safety concerns about an operator or an aircraft go to the South African Civil Aviation Authority on 0860 267 435, which regulates operators rather than fares and refunds.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most aviation complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Airlink contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Airlink.
- Reach Airlink through the official site at flyairlink.com rather than through a number in a search advert or a social media reply.
- Airlink will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Airlink contact number?
The routes are listed in the table above, with what each one is for. The main route is 011 451 7300. Confirm it on flyairlink.com before relying on it, since numbers are changed from time to time.
How do I know a Airlink number is genuine?
Check it against the official site at flyairlink.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Airlink, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Airlink source on 21 August 2026. If you find a detail that has changed, the official source is always the authority.