Coca-Cola (operating through Coca-Cola Beverages South Africa – CCBSA and Coca-Cola Africa) is one of South Africa’s leading manufacturers, distributors, and marketers of non-alcoholic beverages. Whether you are a retailer, commercial partner, supplier, or consumer looking to get in touch for customer care, orders, equipment service, media, or general inquiries, comprehensive contact details are provided below.
Direct Contact Information
| Channel | Contact Details |
| Customer Interaction Centre (CIC) | 087 283 2222 |
| Consumer Line / Product Complaints | 0860 112 526 |
| General & Order Queries Email | [email protected] |
| Media Inquiries Email | [email protected] |
| Data Protection / Legal Email | [email protected] |
| Official Web Portals | www.ccbsaco.com / www.coca-cola.com/za |
Customer Interaction Centre Operating Hours
Normal Business Hours
- Monday – Friday: 07:00 – 17:00 (Voice Channel) | 07:00 – 01:00 (Digital Channels)
- Saturday: 07:00 – 14:00
- Public Holidays: 07:00 – 14:00 (Closed Good Friday & Christmas Day)
After-Hours Support (Cooler & Fountain Services)
- Monday – Friday: 17:00 – 01:00
- Saturday: 14:00 – 22:00
- Sunday: 07:00 – 22:00
- Public Holidays: 14:00 – 22:00
Office & Facility Addresses
Corporate Head Office (Coca-Cola Africa)
- Physical Address: Building 1, Oxford & Glenhove Road, Houghton Estate, Johannesburg, 2198, Gauteng, South Africa
- Postal Address: PO Box 9999, Johannesburg, 2000
- Phone: 0860 112 526
Primary Regional Hubs
Pretoria West / Hercules Industrial Facility
- Physical Address: 1237 Market Street, Hercules Industrial Area, Pretoria, 0082
- Telephone: 012 377 8000
Mpumalanga Hub
- Physical Address: 14 Cruse Circle, Vintonia, Nelspruit, 1200
- Telephone: 013 754 3000
Submitting an Inquiry
For commercial account inquiries, stock orders, or technical support on commercial cooler equipment, emailing [email protected] with the following details will speed up response times:
- Full Name & Outlet / Store Name
- Outlet / Account Number (if applicable)
- Phone Number & Physical Address
- Summary of Enquiry / Issue Description