Sasfin Contact Details

Official-source status

Before acting on or submitting personal details to any contact channel, always verify that the information matches the current records on the official Sasfin website ([https://www.sasfin.com/](https://www.sasfin.com/)). Contact information on third-party directories, printed planning materials, or archived web pages can become outdated. Checking the live official source ensures you access legitimate support channels and protects your banking security.

Best contact route by issue

To get the fastest resolution, choose the contact path that corresponds directly to your product or query type:

• General Business Banking & Account Queries: Use the main Client Relationship Centre for everyday account queries, balance requests, or operational banking support.
• Legacy Transactional Banking Funds Retrieval: For queries regarding closed B\YOND transactional accounts or transferring funds held in non-interest-bearing holding accounts, contact customer support directly with your FICA documentation and account proof.
• Complaints & Formal Disputes: Submit issues in writing to the dedicated customer care email to receive an official tracking reference number.
• Security & Fraud Reporting: Immediately contact the telephone line for compromised cards, lost devices, or unauthorized account activity.

Customer care and support options

For direct assistance with banking products, asset finance, or general service inquiries, Sasfin provides the following verified channels:

• Toll-Free Client Relationship Centre: 080 23 23 23 6 (Available Monday to Friday, 08h00 to 16h30)
• International / Direct Line: +27 11 809 7500
• Customer Support Email: [email protected] or [email protected]

Online

Official online support must be accessed strictly through authenticated web channels:

• Official Portal: Access accounts and online forms via [https://www.sasfin.com/](https://www.sasfin.com/).
• Security Practice: Always check that your browser displays the secure lock icon and the exact sasfin.com URL domain before logging in or submitting documentation.

Important Security Warning: Sasfin will never ask for your Online Banking PIN, password, card CVV, or One-Time Pin (OTP) via phone, email, or third-party web forms. Do not share these credentials under any circumstances.

WhatsApp or self-service options

• Official Verification: Self-service options, mobile applications, or chat functions should only be used when linked or confirmed directly on the live Sasfin website.
• WhatsApp Notice: Do not communicate with unverified WhatsApp numbers claiming to represent Sasfin unless the number is explicitly published on sasfin.com.

Complaints

If you experience service failures or unresolved issues, follow the standard South African dispute sequence:

1. Internal Support (Step 1): Lodge your complaint directly with Sasfin Customer Care by emailing [email protected] or calling 080 23 23 23 6. Ensure you receive a formal case/reference number.
2. Internal Escalation (Step 2): If your complaint remains unresolved, escalate the matter within seven business days to Sasfin Client Service Escalations at [email protected] or +27 11 809 7500, quoting your initial reference number.
3. External Statutory Escalation (Step 3): If internal routes fail to yield a satisfactory resolution, you may submit your case to the appropriate independent regulator or ombud:
   • Banking & Financial Disputes: National Financial Ombud Scheme SA (NFO) at [email protected].
   • Personal Data & Privacy Issues: Information Regulator of South Africa at [email protected].

Fraud or escalation routes

In cases of suspected identity theft, card compromise, or fraudulent transactions:

• Immediate Action: Contact the Client Relationship Centre immediately on 080 23 23 23 6 or +27 11 809 7500 to block your cards or freeze banking access.
• Stolen Devices: If a mobile phone or hardware device linked to your banking profile is lost or stolen, request an immediate cancellation of online access permissions.
• External Scams: Fraudulent incidents can also be registered with the South African Fraud Prevention Services (SAFPS) at 011 867 2234 or [email protected].

What to prepare before contacting

To speed up processing and verification when contacting support, ensure you have the following information readily available:

• Identity Verification: South African ID number or Passport number (or Company Registration Number for business entities).
• Reference Numbers: Your account number, contract reference number, or existing complaint case number.
• Event Details: Exact transaction dates, amounts, and descriptions relevant to your issue.
• Supporting Documents: Proof of payment, bank statements, or written correspondence where applicable.

Related contact pages

• Banks Contact Pages
• stolen phone bank app contact
• Absa Contact Details
• Absa Complaints Contact Details
• Absa Fraud Contact Number
• Absa Head Office Contact Details
• Absa Lost Card Contact Number

FAQs

What is the safest way to find Sasfin contact details?

The safest method is to visit the official website at [https://www.sasfin.com/](https://www.sasfin.com/) and navigate to their official contact or customer support pages. Avoid relying on unverified third-party websites or search engine snippet directories without cross-checking the domain.

What information should I prepare before calling Sasfin?

Have your SA ID number (or business registration details), account reference number, transaction details, and any previous reference numbers ready before placing the call. Never share your card PIN, CVV, or online banking password during support calls.

What should I do if I cannot resolve my issue with Sasfin directly?

If you have completed Sasfin’s internal escalation process and received an unsatisfactory final response (or no response within the required timeframe), lodge a formal dispute with the National Financial Ombud Scheme SA (NFO) using your written complaint history and reference numbers.