Sentinel Retirement Fund serves the mining industry and runs one toll free contact centre plus four regional offices. A detail that catches people out: none of the regional offices has a local dialling code.
Official provider route
- Contact centre, toll free: 0800 77 6861
- Carletonville regional office: 011 481 8290 or 011 481 8291
- Welkom regional office: 011 481 8025 or 011 481 8026
- Emalahleni regional office: 011 481 8295 or 011 481 8296
- Klerksdorp regional office: 011 481 8024 or 011 481 8028
- Email: [email protected]
Product or service support
Sentinel is a self-administered defined-contribution umbrella fund providing retirement savings, self-insured death and disability cover and monthly pensions to employees in mining and related industries. It also runs an unclaimed benefit search for money left behind by former members, which is a common reason mineworkers and their families make contact years after leaving an employer.
Eligibility, account or policy requirements
The contact centre operates from 07:30 to 16:15 Monday to Friday, excluding public holidays, and the offices from 08:00 to 16:15 on the same days. The head office is on the 5th Floor, 92 Rivonia Road, Wierda Valley, Sandton 2196, and the fund states specifically that this address is not for postal use. Regional offices are at S Buys Office Park, Shop 10, corner Kaolin and Radium Streets in Carletonville; Shop 25, The Strip, 314 Stateway in Welkom; the WCMAS Building on the corner of OR Tambo and Susanna Streets in Emalahleni; and 54 Buffelsdoorn Road, Flamwood, Klerksdorp 2570.
Escalation route
Because every regional office is answered on a Johannesburg 011 number, a Welkom or Klerksdorp member dialling what looks like a Johannesburg code is still reaching the right office. A complaint that the fund does not resolve goes to the Pension Funds Adjudicator, which is the correct body for retirement fund disputes rather than a banking or insurance ombud, and the Financial Sector Conduct Authority regulates the fund itself.
Sources
- sentinel.za.com/main/contact/, read 3 September 2026.
- sentinel.za.com/main/ footer contact block, read 3 September 2026.