Banking & Finance · Contact details
Sentinel Retirement Fund Contact Details
Sentinel Retirement Fund serves the mining industry and runs one toll free contact centre, 0800 77 6861, plus four regional offices, all answered on Johannesburg 011 numbers. Email goes to info@sentinel.za.com. A detail that catches people out: none of the regional offices has a local dialling code, so a Welkom or Klerksdorp member dialling what looks like a Johannesburg number is still reaching the right office.
Sentinel Retirement Fund numbers
- Contact centre, toll free: 0800 77 6861
- Carletonville regional office: 011 481 8290 or 011 481 8291
- Welkom regional office: 011 481 8025 or 011 481 8026
- Emalahleni regional office: 011 481 8295 or 011 481 8296
- Klerksdorp regional office: 011 481 8024 or 011 481 8028
- Email: info@sentinel.za.com
What Sentinel Retirement Fund does
Sentinel is a self-administered defined-contribution umbrella fund providing retirement savings, self-insured death and disability cover and monthly pensions to employees in mining and related industries. It also runs an unclaimed benefit search for money left behind by former members, which is a common reason mineworkers and their families make contact years after leaving an employer.
Sentinel Retirement Fund hours and addresses
The contact centre operates from 07:30 to 16:15 Monday to Friday, excluding public holidays, and the offices from 08:00 to 16:15 on the same days. The head office is on the 5th Floor, 92 Rivonia Road, Wierda Valley, Sandton 2196, and the fund states specifically that this address is not for postal use. Regional offices are at S Buys Office Park, Shop 10, corner Kaolin and Radium Streets in Carletonville; Shop 25, The Strip, 314 Stateway in Welkom; the WCMAS Building on the corner of OR Tambo and Susanna Streets in Emalahleni; and 54 Buffelsdoorn Road, Flamwood, Klerksdorp 2570.
Complaints about Sentinel Retirement Fund
A complaint that the fund does not resolve goes to the Pension Funds Adjudicator, which is the correct body for retirement fund disputes rather than a banking or insurance ombud, and the Financial Sector Conduct Authority regulates the fund itself.
Frequently asked questions
What is the Sentinel Retirement Fund contact number?
Call the contact centre toll free on 0800 77 6861, weekdays from 07:30 to 16:15. Each regional office also has its own 011 numbers.
Why do Sentinel’s regional offices have Johannesburg numbers?
None of the four regional offices has a local dialling code: all are answered on Johannesburg 011 numbers. Dialling the 011 number for Carletonville, Welkom, Emalahleni or Klerksdorp still reaches that office.
Where is the Sentinel Retirement Fund head office?
5th Floor, 92 Rivonia Road, Wierda Valley, Sandton 2196. The fund states specifically that this address is not for postal use.
How do I check for unclaimed benefits with Sentinel?
The fund runs an unclaimed benefit search for money left behind by former members. Phone the contact centre on 0800 77 6861 or email info@sentinel.za.com to ask about it.
Sources
- sentinel.za.com/main/contact/, read 3 September 2026.
- sentinel.za.com/main/ footer contact block, read 3 September 2026.