Automotive · Contact details
Innovation Service Plan Contact Details
The Innovation Service Plan contact number is 0860 21 0007, Innovation Group South Africa’s customer line for its service plan and warranty products. For a Hoot service plan or wear and tear plan bought online, call 0861 02 HOOT (0861 024 668) or email info@hootcover.co.za. Innovation Group’s Johannesburg office is on +27 11 790 5200, and its head office email is customercare@innovation.group.
Innovation Service Plan provides vehicle service plan and warranty administration solutions through Innovation Group South Africa. Customers contact the company for scheduled servicing, claim approvals, policy enquiries, renewals and service authorisations. Innovation Group works with vehicle manufacturers, dealerships and insurers to support motorists throughout the vehicle ownership journey.
Innovation Service Plan contact details at a glance
| What you need | Contact |
|---|---|
| Innovation service plan and warranty customer line | 0860 21 0007 |
| Hoot service plan and wear and tear plan | 0861 02 HOOT (0861 024 668); info@hootcover.co.za |
| Hoot call-back, claims and existing plan form | hootcover.co.za/contact-us |
| Johannesburg office | +27 11 790 5200 |
| Head office email | customercare@innovation.group |
| Approved repairers | Dealer Repairer List per province, innovation.group/legal/za-regulatory-information |
Innovation Service Plan customer care number
Call 0860 21 0007 for service plan enquiries, claims assistance, policy information, service authorisations, renewals and general customer support. Innovation Group does not publish a separate claims centre number: for claims, call 0860 21 0007, or for a Hoot plan use the form on hootcover.co.za/contact-us and choose “I want to process a claim”.
Where Innovation Group South Africa is
Innovation Service Plan is administered through Innovation Group South Africa. The head office is Innovation Group (Pty) Ltd, 155 West Street, Sandown, Sandton, Johannesburg, 2196, South Africa, on +27 11 790 5200, with the group’s website at www.innovation.group. Innovation Group provides automotive, warranty and claims management solutions to vehicle manufacturers, insurers and fleet operators.
Innovation Service Plan email addresses
- customercare@innovation.group (head office): service plan, warranty and complaint queries.
- information.officer@innovation.group: privacy (POPIA) and access-to-information requests.
- grouplegal@innovation.group: legal matters.
Innovation Group publishes no fax number. Additional support channels may be available through participating manufacturers and dealerships.
Innovation motor warranty contact number
For an Innovation car warranty, motor warranty or extended warranty, call Innovation Group on 0860 21 0007 or email customercare@innovation.group. Innovation Group offers extended warranties and service plans on behalf of manufacturers and dealerships. Its Hoot warranty plans are underwritten by Guardrisk Insurance Company Limited (FSP 75), with administration and claims by Innovation Group FSP (FSP 21468). “Power up warranty” does not appear on innovation.group or hootcover.co.za. For more warranty routes, see Innovation Group Warranty Contact Details.
Hoot service plan contact details
Hoot is Innovation Group’s digital service for buying a car service plan online, launched on 24 July 2023. It exists separately from plans sold through manufacturers and dealerships: Hoot cover is bought directly, online. Call 0861 02 HOOT (0861 024 668), email info@hootcover.co.za, or use the form on hootcover.co.za/contact-us to get cover, process a claim, ask about an existing plan or make a general enquiry. The Hoot homepage also has a “Call me back” form and a “My Account” login for managing your plan, from changing your debit order date to logging a claim.
- Hoot Comprehensive Service Plan: from R430 a month, covering manufacturer-specified parts, labour and oil for periodic servicing.
- Hoot Wear and Tear Plan: from R125 a month, covering essential wear and tear components not covered by a manufacturer or extended service plan, such as wipers, batteries, brake pads and brake discs.
The Hoot service plan contract runs for 24 months, and the balance is payable even if the benefits are used up. For more service plan routes, see Innovation Group Service Plan Contact Details.
How to find out if your vehicle has an Innovation service plan
Neither innovation.group nor hootcover.co.za publishes a way to look up whether a vehicle sold by a manufacturer or dealer has an Innovation service plan, or what a plan pays for items such as an alternator. Ask Innovation Group on 0860 21 0007 with your VIN and registration number.
Absa Innovation service plan
Innovation Group publishes no Absa-specific service plan number; its general South African customer line is 0860 21 0007. See Absa Innovation Group Contact Details for the Absa relationship.
Innovation service centres and approved repairers
Innovation Group publishes Right to Repair dealer and repairer lists for each South African province (Eastern Cape, Free State, Gauteng, KwaZulu-Natal, Limpopo, Mpumalanga, Northern Cape, North West and Western Cape), plus Botswana and Namibia, on its ZA regulatory information page.
Is an Innovation service plan insurance?
A Hoot service plan is not an insurance product and only covers serviceable components as per the manufacturer’s specification. Hoot warranty plans are insurance, underwritten by Guardrisk (FSP 75), with claims processed by Innovation Group FSP (FSP 21468).
Other vehicle cover and tracking providers
For other providers of service plans, warranties and vehicle tracking, see Motorite contact details, Matrix Tracker contact details, One Plan contact details and MiX Telematics contact details.
What an Innovation service plan covers
Innovation Service Plan is a vehicle service product administered by Innovation Group South Africa. A service plan helps motorists manage the cost of manufacturer-recommended servicing over a specified period or mileage. Typical benefits may include:
- Scheduled servicing
- Oil and filters
- Labour costs
- Manufacturer-specified service items
- Selected components depending on the product
The exact cover depends on the vehicle and policy. Customers most often contact Innovation Service Plan when arranging authorised servicing, checking cover or following up on claim approvals. Service plans help vehicle owners budget for routine maintenance and avoid unexpected servicing costs.
Service plan vs warranty vs maintenance plan
| Product | Typical Cover | Purpose |
|---|---|---|
| Service Plan | Scheduled servicing | Covers routine manufacturer-recommended services |
| Warranty | Mechanical and electrical failures | Protects against defects and unexpected breakdowns |
| Maintenance Plan | Servicing plus wear-and-tear items | Provides broader ownership protection |
| Extended Warranty | Repairs after factory warranty expires | Extends breakdown cover |
For example, replacing oil and filters falls under a service plan, while repairing a failed gearbox is usually covered by a warranty. Brake pads and batteries are more commonly included in maintenance plans.
Which Innovation department handles what
| Need Help With | Recommended Contact |
|---|---|
| Service plan enquiries | Customer Care |
| Policy information | Customer Care |
| Claims and authorisations | Customer Care, 0860 21 0007 |
| Complaints and escalations | customercare@innovation.group |
| Repairs and servicing | Authorised Dealer |
| Delayed claim approvals | Customer Care, 0860 21 0007 |
| Privacy-related concerns | Information Officer |
In many cases, dealerships communicate directly with Innovation Group to obtain repair authorisation on behalf of customers.
How an Innovation service plan claim works
Most claims are handled through authorised dealers rather than by calling customer care first, because the dealer needs Innovation Group’s approval before it starts work. They follow the same five steps:
- Before contacting customer care or visiting a dealer, have the vehicle registration number, VIN, service plan details, current mileage, dealer information and a description of the required repair or service available.
- Book with an authorised dealer. Most service plans require servicing according to manufacturer requirements, and using approved repairers helps ensure compliance with policy terms.
- The dealership normally contacts Innovation Group to request approval for the work. Prior authorisation matters because repairs completed without approval may not be covered.
- Innovation Group reviews vehicle eligibility, service history, policy terms, the components involved and the authorisation requirements.
- Once approved, the dealer completes the repairs or scheduled maintenance. If repairs are required, your authorised dealer will usually obtain approval from Innovation Group on your behalf. Before contacting customer care on 0860 21 0007, keep your VIN, mileage and policy details available to speed up assistance.
When customers contact Innovation Service Plan
- Confirming cover before a major service: a customer approaching a 90,000 km service may contact customer care to verify what items are covered.
- Following up on delayed claim approvals: if repairs have not yet started, customers often contact customer care on 0860 21 0007 for updates.
- Querying rejected authorisations: when a claim is declined because of exclusions or missed servicing, customers may seek clarification and discuss possible options.
- Updating policy information: motorists frequently contact customer care after changing vehicles or updating contact details.
- Obtaining quotations, confirming policy details and arranging assistance through authorised dealerships.
How to complain to Innovation Group
- Contact customer care on 0860 21 0007, provide your policy details and explain the issue.
- Keep records: save emails, claim references and correspondence.
- If the matter stays unresolved, email customercare@innovation.group. Innovation’s complaints framework says complaints are logged immediately by phone, within 30 minutes through social media and the Innovation website, and within 60 minutes by email.
- Innovation Group also publishes regulatory information and privacy procedures for customers requiring further assistance.
Frequently asked questions
What is the Innovation Service Plan contact number?
Call 0860 21 0007 for service plans, warranties, claims and policy enquiries. For a Hoot plan bought online, call 0861 02 HOOT (0861 024 668).
What is the Innovation Service Plan claims number?
Innovation Group does not publish a separate claims number. Call 0860 21 0007, or for a Hoot plan use the “I want to process a claim” option on hootcover.co.za/contact-us.
Can I use an independent workshop?
Many plans require servicing according to manufacturer requirements, so check before you book rather than after. For a Hoot service plan, take the vehicle to your closest service shop, OEM or preferred provider; Hoot’s self-service login can suggest three nearby service shops. For a plan sold with your vehicle, confirm the requirements on 0860 21 0007 beforehand.
What information should I have before calling Innovation Service Plan?
Have your VIN number, vehicle registration, current mileage, policy details and a description of the repair or service required ready.
What happens if my claim is rejected?
Request the reason for the rejection and review your policy terms. If necessary, escalate the matter through customer care on 0860 21 0007 or customercare@innovation.group.
Does a service plan cover brake pads?
Not always. Brake pads are generally considered wear-and-tear items and are more commonly covered by maintenance plans than standard service plans. Coverage depends on the policy.
What is the difference between a service plan and a warranty?
A service plan covers routine servicing, while a warranty protects against mechanical and electrical failures. In practice: oil and filters are service plan items, a failed gearbox is a warranty item, and brake pads and batteries sit with maintenance plans.
Where is Innovation Group South Africa located?
The head office is at 155 West Street, Sandown, Sandton, Johannesburg, 2196, South Africa, on +27 11 790 5200.
What is the Innovation car warranty contact number?
Call Innovation Group on 0860 21 0007 or email customercare@innovation.group.
What is the Hoot service plan contact number?
Hoot, Innovation Group’s online service plan brand, is on 0861 02 HOOT (0861 024 668) and info@hootcover.co.za.
How do I log in to my Innovation service plan?
Hoot customers use the “My Account” login on hootcover.co.za to manage their plan and log claims.
Sources
- Innovation Group contact page, innovation.group/contact, read 26 September 2026
- Innovation Group ZA regulatory information and ZA privacy notice, innovation.group/legal, read 26 September 2026
- Innovation Group PAIA manual 2026 and Complaints Framework (PDF), innovation.group, read 26 September 2026
- Innovation Group manufacturer solutions page and Hoot launch article, innovation.group, read 26 September 2026
- Hoot homepage, contact page and FAQ, hootcover.co.za, read 26 September 2026