Innovation Service Plan provides vehicle service plan and warranty administration solutions through Innovation Group South Africa. Customers commonly contact the company for assistance with scheduled servicing, claim approvals, policy enquiries, renewals and service authorisations. Whether you need help with an existing plan or want to follow up on a repair, knowing the correct contact details can save time and help you reach the appropriate department quickly. Innovation Group works with vehicle manufacturers, dealerships and insurers to support motorists throughout the vehicle ownership journey. (Innovation Group)
Innovation Service Plan Customer Care Number
Customers can use the following contact details for assistance:
Customer Care
0860 21 0007
Claims Centre
011 790 5060
Fax
011 790 6699
These channels are commonly used for:
- Service plan enquiries
- Claims assistance
- Policy information
- Service authorisations
- Renewals
- General customer support
Innovation Group South Africa Contact Details
Innovation Service Plan is administered through Innovation Group South Africa.
Head Office Address
Innovation Group (Pty) Ltd
155 West Street
Sandown
Sandton
Johannesburg
2031
South Africa
Telephone
+27 11 790 5200
Website
Innovation Group provides automotive, warranty and claims management solutions to vehicle manufacturers, insurers and fleet operators. (Innovation Group)
Email Addresses
Information Officer
Group Legal
These channels are useful for complaints, privacy enquiries and escalations. Additional support channels may be available through participating manufacturers and dealerships. (Innovation Group)
What Is Innovation Service Plan?
Innovation Service Plan is a vehicle service product administered by Innovation Group South Africa. A service plan helps motorists manage the cost of manufacturer-recommended servicing over a specified period or mileage.
Typical benefits may include:
- Scheduled servicing
- Oil and filters
- Labour costs
- Manufacturer-specified service items
- Selected components depending on the product
The exact cover depends on the vehicle and policy. Customers most often contact Innovation Service Plan when arranging authorised servicing, checking cover or following up on claim approvals. Service plans help vehicle owners budget for routine maintenance and avoid unexpected servicing costs. (Innovation Group)
Service Plan vs Warranty vs Maintenance Plan
These products are frequently confused, but they provide different types of protection.
| Product | Typical Cover | Purpose |
|---|---|---|
| Service Plan | Scheduled servicing | Covers routine manufacturer-recommended services |
| Warranty | Mechanical and electrical failures | Protects against defects and unexpected breakdowns |
| Maintenance Plan | Servicing plus wear-and-tear items | Provides broader ownership protection |
| Extended Warranty | Repairs after factory warranty expires | Extends breakdown cover |
For example, replacing oil and filters falls under a service plan, while repairing a failed gearbox is usually covered by a warranty. Brake pads and batteries are more commonly included in maintenance plans. (Innovation Group)
Services Supported
Innovation Service Plan supports:
- Scheduled servicing
- Claims administration
- Policy enquiries
- Service authorisations
- Dealer support
- Warranty administration
- Renewals and quotations
- Customer support for participating brands
The exact benefits available depend on the specific product attached to the vehicle. (Innovation Group)
Which Department Should You Contact?
Knowing which department to contact can help resolve issues more efficiently.
| Need Help With | Recommended Contact |
|---|---|
| Service plan enquiries | Customer Care |
| Policy information | Customer Care |
| Claims and authorisations | Claims Centre |
| Complaints and escalations | Information Officer |
| Repairs and servicing | Authorised Dealer |
| Delayed claim approvals | Claims Centre |
| Privacy-related concerns | Information Officer |
In many cases, dealerships communicate directly with Innovation Group to obtain repair authorisation on behalf of customers. (YUMPU)
How to Submit a Claim
Most claims are handled through authorised dealers.
Step 1: Gather Important Information
Before contacting customer care or visiting a dealer, have the following available:
- Vehicle registration number
- VIN (Vehicle Identification Number)
- Service plan details
- Current mileage
- Dealer information
- Description of the required repair or service
Step 2: Book with an Authorised Dealer
Most service plans require servicing according to manufacturer requirements. Using approved repairers helps ensure compliance with policy terms.
Step 3: Dealer Requests Authorisation
The dealership normally contacts Innovation Group to request approval for the work.
Prior authorisation is important because repairs completed without approval may not be covered.
Step 4: Claim Assessment
Innovation Group reviews:
- Vehicle eligibility
- Service history
- Policy terms
- Components involved
- Authorisation requirements
Step 5: Repairs or Servicing Proceed
Once approved, the dealer completes the repairs or scheduled maintenance. (YUMPU)
Real-Life Examples of When Customers Contact Innovation Service Plan
Most enquiries involve practical day-to-day issues.
Confirming Cover Before a Major Service
A customer approaching a 90,000 km service may contact customer care to verify what items are covered.
Following Up on Delayed Claim Approvals
If repairs have not yet started, customers often contact the claims centre for updates.
Querying Rejected Authorisations
When a claim is declined because of exclusions or missed servicing, customers may seek clarification and discuss possible options.
Updating Policy Information
Motorists frequently contact customer care after changing vehicles or updating contact details.
Common Reasons Customers Contact Innovation Service Plan
Customers commonly contact the company to:
- Check whether servicing is covered
- Follow up on claim approvals
- Obtain quotations
- Confirm policy details
- Update personal information
- Query declined claims
- Arrange assistance through authorised dealerships
Having policy information readily available can speed up the process. (Facebook)
How to Submit a Complaint
If your issue remains unresolved:
1. Contact Customer Care
Provide your policy details and explain the issue.
2. Keep Records
Save emails, claim references and correspondence.
3. Escalate the Matter
If necessary, contact:
4. Explore Additional Complaint Channels
Innovation Group publishes regulatory information and privacy procedures for customers requiring further assistance. (Innovation Group)
Frequently Asked Questions
How do I contact Innovation Service Plan customer care?
Call 0860 21 0007 for assistance with service plans, claims and policy enquiries.
What is the Innovation Service Plan claims number?
The claims centre can be reached on 011 790 5060.
Can I use an independent workshop?
Many plans require servicing according to manufacturer requirements. Using an unauthorised workshop may affect cover, so it is advisable to confirm the requirements beforehand. (YUMPU)
What information should I have before calling?
Prepare:
- VIN number
- Vehicle registration
- Current mileage
- Policy details
- Description of the repair or service required
What happens if my claim is rejected?
Request the reason for the rejection and review your policy terms. If necessary, escalate the matter through customer care or the Information Officer.
Does a service plan cover brake pads?
Not always. Brake pads are generally considered wear-and-tear items and are more commonly covered by maintenance plans than standard service plans. Coverage depends on the policy. (Innovation Group)
What is the difference between a service plan and a warranty?
A service plan covers routine servicing, while a warranty protects against mechanical and electrical failures.
Where is Innovation Group South Africa located?
The head office is located at:
155 West Street, Sandown, Sandton, Johannesburg, 2031, South Africa. (LinkedIn)
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- Service Plan vs Maintenance Plan Guide
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- Automotive Category
Conclusion
Innovation Service Plan helps motorists manage the cost of scheduled vehicle servicing through products administered by Innovation Group South Africa. Before contacting customer care or the claims centre, keep your VIN, mileage and policy details available to speed up assistance. If repairs are required, your authorised dealer will usually obtain approval from Innovation Group on your behalf. Understanding which department to contact and following the correct authorisation process can help ensure servicing and claims are handled efficiently. (YUMPU)