Government · Contact details
CCMA Contact Details Cape Town
The CCMA Cape Town office telephone number is 021 469 0111, and its email is ctn@ccma.org.za. The Commission for Conciliation, Mediation and Arbitration (CCMA) is the statutory labour dispute body, and its Cape Town office is at CCMA House, 78 Darling Street, one of two CCMA offices in the Western Cape.
The CCMA is not part of the City of Cape Town municipality. For the CCMA’s national numbers, see the main CCMA contact details page.
CCMA Cape Town contact details at a glance
| Route | Details |
|---|---|
| CCMA Cape Town office telephone | 021 469 0111 |
| CCMA Cape Town office email | ctn@ccma.org.za |
| CCMA Cape Town fax | 021 465 7193 / 021 465 7197 / 021 465 7187 / 021 462 5006 |
| CCMA national contact centre | 0861 16 16 16 |
| CCMA WhatsApp | 060 224 2437 |
| CCMA general email | info@ccma.org.za |
| CCMA complaints | complaints@ccma.org.za |
| Online case referral (CCMA Online) | ccma.org.za/refer-a-dispute/ |
| Physical address | CCMA House, 78 Darling Street, Cape Town, 8001 |
| Cape Town office postal | Private Bag X9167, Cape Town, 8000 |
How to reach the CCMA Cape Town office
For questions about a case at the Cape Town office, call 021 469 0111 or email ctn@ccma.org.za. The office’s fax lines are 021 465 7193, 021 465 7197, 021 465 7187 and 021 462 5006.
Above the Cape Town office sit the CCMA’s national channels: the contact centre on 0861 16 16 16, WhatsApp on 060 224 2437 and the general mailbox info@ccma.org.za. New disputes are referred online through CCMA Online at ccma.org.za/refer-a-dispute/.
Where the CCMA Cape Town office is, and when it opens
The Cape Town office is at CCMA House, 78 Darling Street, Cape Town, 8001. The CCMA office selector gives its GPS position as -33.9268, 18.4261. Post goes to Private Bag X9167, Cape Town, 8000.
The other CCMA office in the Western Cape is in George. The CCMA does not publish opening hours for the Cape Town office on its contact page, so call ahead before you visit.
How to refer a labour dispute at the Cape Town office
The CCMA handles labour disputes through conciliation and arbitration. To refer a dispute:
- Complete LRA Form 7.11 to refer the dispute for conciliation, online through CCMA Online or on the PDF form.
- If conciliation does not resolve the dispute, request arbitration on LRA Form 7.13, also available on CCMA Online.
- If your referral of a dismissal, unfair labour practice or unfair discrimination dispute is late, apply for condonation through the same platform.
- CCMA, Contact us (office selector): ccma.org.za/contact-us/, read 2026-09-26
- CCMA, Refer a dispute: ccma.org.za/refer-a-dispute/, read 2026-09-26
Escalating a problem with the CCMA
The CCMA’s national office is at 28 Harrison Street, Johannesburg. If you are unhappy with the service you received, email complaints@ccma.org.za, the CCMA’s own complaints mailbox. For general help, call the national contact centre on 0861 16 16 16 or WhatsApp 060 224 2437.
For other public bodies, browse the government hub or the government directory B to C listings.
Frequently asked questions
What is the CCMA Cape Town contact number?
021 469 0111, the Cape Town office line. The national CCMA contact centre is 0861 16 16 16 if the office line does not answer your question.
What is the CCMA Cape Town email address?
ctn@ccma.org.za for the Cape Town office. National mailboxes are info@ccma.org.za for general queries and complaints@ccma.org.za for complaints.
Where is the CCMA office in Cape Town?
CCMA House, 78 Darling Street, Cape Town, 8001 (GPS -33.9268, 18.4261). Post goes to Private Bag X9167, Cape Town, 8000. Opening hours are not published, so call 021 469 0111 before visiting.
How do I open a CCMA case in Cape Town?
Refer the dispute on LRA Form 7.11, online through CCMA Online at ccma.org.za/refer-a-dispute/ or on the PDF form.
Does the CCMA have a WhatsApp number?
Yes, the national CCMA WhatsApp number is 060 224 2437.