Government · Support
City Of Cape Town Call Centre
All Government contactsComplaints & escalation
To contact the City of Cape Town, call the Customer Call Centre on 0860 103 089 or the switchboard on 021 400 1111, or email contact.us@capetown.gov.za.
The Call Centre is a single number that routes to four departments by menu option: accounts, water, electricity and motor vehicle queries. Every contact detail here was checked against capetown.gov.za on 29 September 2026.
City of Cape Town contact numbers
| Customer Call Centre | 0860 103 089 |
|---|---|
| General email | contact.us@capetown.gov.za |
| Accounts email | accounts@capetown.gov.za |
| Switchboard | 021 400 1111 |
Source: capetown.gov.za.
Call centre menu options and operating hours
| Option 1: Accounts and general queries | Monday to Friday 07:00 to 21:00, Saturdays 08:00 to 14:00, Sundays and public holidays 09:00 to 13:00 |
|---|---|
| Option 2: Water queries | 24 hours a day, 7 days a week |
| Option 3: Electricity queries | 24 hours a day, 7 days a week |
| Option 4: Motor vehicle queries | Monday to Friday 07:30 to 17:00 |
Water and electricity faults can be reported at any time, including overnight and on public holidays. Accounts and motor vehicle queries are only handled during the hours shown.
Is there a toll free number for the City of Cape Town?
The 0860 Call Centre number is not free from a mobile phone; it is charged at a shared rate. The City operates FreeCall lines at municipal and community buildings across Cape Town, which let residents reach the Call Centre at no cost. These are useful if you do not have airtime.
City of Cape Town emergencies and service requests
For fire, flood, rockfall and other environmental emergencies, call 021 480 7700 or 112 toll-free from a mobile phone rather than the Call Centre.
Non-urgent service requests such as potholes and illegal dumping can be logged online through the City’s Service Requests Portal, which is usually faster than waiting in a call queue. If you would rather speak to someone, log a call through the Call Centre on 0860 103 089 and choose the menu option for your query.
For the City’s wider contact details beyond the call centre, see the City of Cape Town contact details page.
Frequently asked questions
What is the City of Cape Town Call Centre number?
The Customer Call Centre answers on 0860 103 089, with four menu options depending on your query.
Is the City of Cape Town Call Centre open 24 hours?
Only for water and electricity queries, which run 24 hours a day, 7 days a week. Accounts and motor vehicle queries have limited hours.
Is the call free?
No. 0860 numbers are charged at a shared rate, but the City’s FreeCall lines at municipal buildings let you call at no cost.
How do I log a call or service request with the City of Cape Town?
Log non-urgent requests such as potholes and illegal dumping through the Service Requests Portal online. For water and electricity faults, call 0860 103 089 at any hour, day or night.