Department of Water and Sanitation Contact Details

The Department of Water and Sanitation contact number is the head office switchboard, 012 336 7500, or the toll-free line, 0800 200 200, and general enquiries go to customercare@dws.gov.za. The Department of Water and Sanitation (DWS) is the national government department for water and sanitation in South Africa.

DWS is not your municipal water provider. Water supply faults, leaks and water bills are handled by your municipality.

Department of Water and Sanitation contact details at a glance

Route	Details
Head office switchboard	012 336 7500
Toll-free line	0800 200 200
Fraud and corruption hotline	0800 701 701
Presidential Hotline (listed on DWS page)	17737
General enquiries	customercare@dws.gov.za
Water use registration requests/disputes/queries	register@dws.gov.za
Revenue management	revenue@dws.gov.za
Water use authorisation (WULA) enquiries	WULAinfo@dws.gov.za
Pretoria walk-in centre	173 Francis Baard, Pretoria

Official contact channels

Call the head office switchboard on 012 336 7500 or the toll-free line on 0800 200 200. For written enquiries, email customercare@dws.gov.za.

DWS runs dedicated mailboxes by function, so your email reaches the right unit faster if you use the matching one:

• Water use registration requests, disputes, queries and issues: register@dws.gov.za
• Revenue management: revenue@dws.gov.za
• Water use authorisation (WULA) enquiries: WULAinfo@dws.gov.za

Services and responsibilities

As the national department, DWS deals with water use registration, water use authorisations and licence applications, and the revenue linked to them. Those are the functions its contact page gives separate mailboxes for. Day-to-day water supply and billing at your home are municipal matters, not DWS matters.

Office and address information

DWS runs customer care walk-in centres in every province. Examples include:

• Pretoria: 173 Francis Baard, Pretoria
• Bellville: Spectrum Building, 53 Voortrekker Road
• Dundee: 26 Beacon Street

Each province also has a DWS provincial office with its own switchboard:

Route	Details
Gauteng	012 392 1300, 285 Francis Baard Street, Bothongo Plaza East (Private Bag X995, Pretoria, 0001)
KwaZulu-Natal	031 336 2700 (PO Box 1018, Durban, 4000)
Western Cape	021 941 6000 (Private Bag X16, Sanlamhof, 7532)
Eastern Cape	043 604 5400 (Private Bag X7485, King William’s Town, 5600)
Free State	051 405 9000 (PO Box 528, Bloemfontein, 9300)
North West	018 387 9500 (Private Bag X5, Mmabatho, 2735)
Limpopo	015 290 1200, Azmo Place, 49 Joubert Street, Polokwane

Applications and escalation

Water use licence application questions go to WULAinfo@dws.gov.za, and registration disputes go to register@dws.gov.za. For anything else, start with customercare@dws.gov.za or your provincial office.

To report fraud or corruption involving DWS, call the fraud and corruption hotline on 0800 701 701. DWS also lists the Presidential Hotline, 17737, on its contact page.

For other national departments, see the government hub or the government directory D listings.

FAQs

What is the Department of Water and Sanitation contact number?

The head office switchboard is 012 336 7500 and the toll-free line is 0800 200 200.

What is the DWS email address?

General enquiries go to customercare@dws.gov.za. Water use licence questions go to WULAinfo@dws.gov.za and registration disputes to register@dws.gov.za.

How do I report water fraud or corruption?

Call the DWS fraud and corruption hotline on 0800 701 701.

Can DWS fix a water leak or my water bill?

No. DWS is the national department. Water supply faults and billing are handled by your municipality.

What is the DWS Gauteng office number?

The Gauteng provincial office is on 012 392 1300, at 285 Francis Baard Street, Bothongo Plaza East.

Sources

• DWS, Contact us: dws.gov.za/CustomerCare/ContactUs.aspx, read 2026-09-26
• DWS, Regional offices: dws.gov.za/contactRegions.aspx, read 2026-09-26
• DWS, Provincial customer care: dws.gov.za/CustomerCare/ProvincialCustomerCare.aspx, read 2026-09-26