eThekwini Municipality, which covers Durban and the surrounding areas, runs a central switchboard and the Sizakala customer service brand for municipal queries, with separate toll-free lines for water and electricity faults.
eThekwini Municipality contact details
| Switchboard | 031 311 1111 |
| [email protected] | |
| Physical address | City Hall, 263 Dr Pixley Ka Seme Street, Durban, 4000 |
| Office hours | Monday to Friday, 08:00 to 17:00 |
| Fire brigade | 031 361 0000 |
| Disaster Management (weekdays) | 031 367 0000 |
| Police | 10111 |
Source: durban.gov.za.
Fault and service lines
eThekwini publishes separate routes for its main services rather than sending everything through the switchboard. Water and sanitation matters go to the call centre on 080 131 3013 or the toll-free line on 080 311 1111. Electricity faults go to the contact centre on 080 311 1111, with a WhatsApp and USSD option as well. Refuse and cleansing queries go to the Durban Solid Waste Customer Service Line on 031 311 8804.
Related eThekwini pages
- eThekwini water contact details
- eThekwini electricity contact details
- eThekwini accounts contact details
- eThekwini complaints contact details
- Sizakala customer services contact details
- eThekwini emergency contact details
FAQs
- What is the eThekwini Municipality contact number? The switchboard is 031 311 1111, and the general email is [email protected].
- What is the Durban fire brigade number? Call 031 361 0000.
- Where is the eThekwini municipal office? City Hall, 263 Dr Pixley Ka Seme Street, Durban, 4000, open Monday to Friday from 08:00 to 17:00.