Government · Contact details
Ekurhuleni Municipality Contact Details
The City of Ekurhuleni Service Call Centre is 0860 543 000, and for life-threatening emergencies the city lists 011 458 0911 and 10177, or 112 from any cellphone. The City of Ekurhuleni (Ekurhuleni Metropolitan Municipality) is the Gauteng metro that covers Alberton, Benoni, Boksburg, Brakpan, Edenvale, Germiston, Kempton Park, Nigel, Springs, Tembisa and surrounding areas.
Ekurhuleni Municipality contact details at a glance
| Route | Details |
|---|---|
| Service Call Centre | 0860 543 000 |
| Life threatening emergencies | 011 458 0911 |
| Emergency (national ambulance/fire) | 10177 |
| Emergency from a cellphone | 112 |
| Customer care centre hours | Weekdays 08h00 to 16h00; on Wednesday centres open at 09h00 |
| Rates and bills | Siyakhokha portal, linked from ekurhuleni.gov.za |
Ekurhuleni service calls and emergencies
For service problems such as faults, queries and complaints, call the Service Call Centre on 0860 543 000. For emergencies that threaten life, call 011 458 0911 or 10177, or dial 112 from any cellphone network. Complaints can be lodged through the Service Call Centre or at any customer care centre, where staff also handle the follow-up. Keep your reference number. The city does not publish a separate escalation line on its customer care page.
Ekurhuleni customer care centre numbers and addresses
You can also visit or call a customer care centre in your area. Each centre has its own number:
| Customer care centre | Telephone | Address |
|---|---|---|
| Alberton | 011 999 2100 | 1 Alwyn Taljaard Avenue, Alberton, 1449 |
| Benoni | 011 999 6322 | Corner Tom Jones street and Elston Avenue, Benoni, 1501 |
| Boksburg | 011 999 5100 | Trichardt street, Boksburg, 1459 |
| Brakpan | 011 999 8068 | Corner Escombe road and Elliot Avenue, Brakpan, 1541 |
| Daveyton / Etwatwa | 011 999 6300 | Daveyton: Corner Eiselen street and Mocke Street, Daveyton, 1520 |
| Duduza | 011 999 9050 | 3001 Nala Street, Nigel, 1496 |
| Edenvale | 011 999 2900 | Corner Van Riebeeck and Hendrik Potgieter, Edenvale, 1609 |
| Germiston | 011 999 1664 | 78C President street, Germiston, 1401 |
| Katlehong 1 and 2 | 011 999 0001 | Katlehong 1: 2098 Masakhane Street, Katlehong, 1431 |
| Kempton Park | 011 999 3519 | Corner C.R.Swart Road and Pretoria Road, Kempton Park, 1619 |
| Kwa Thema / Springs | 011 999 8300 | Springs: Corner Plantation Road and South Main Reef Road, Springs, 1559 |
| Nigel | 011 999 9280 | 145 Hendrik Verwoerd Street, Nigel, 1491 |
| Tembisa 1 and 2 | 011 999 4800 | Tembisa 01: Corner George Nyanga and Andrew Mapheto Drive, Tembisa, 1632 |
| Vosloorus | 011 999 5100 | 1 George Makhubela, Boksburg |
| Thokoza | No number listed | 3521 Moepshe Street, Thokoza, 1426 |
| Tsakane | No number listed | 10890 Nzima Street, Tsakane, 1550 |
Every customer care centre handles the same core services: payments and account services, lodging complaints and following them up, facility bookings, and switchboard and call-centre services.
Ekurhuleni customer care centre hours
Ekurhuleni customer care centres are open on weekdays from 08h00 to 16h00, except Wednesday, when they open at 09h00. This applies to all centres, including Alberton, Springs and Kempton Park. The Kempton Park centre is at the corner of C.R. Swart Road and Pretoria Road, Kempton Park, 1619, and the Springs centre is at the corner of Plantation Road and South Main Reef Road, Springs, 1559.
Ekurhuleni rates, bills and the Siyakhokha portal
Rates and municipal bills can be viewed and paid on the Siyakhokha portal, linked from the city’s website. For billing questions, see the government and public services hub for the city’s accounts page and related listings, and for other municipalities and departments, browse the government directory D to F listings.
Frequently asked questions
What is the Ekurhuleni Municipality contact number?
The Service Call Centre is 0860 543 000. For life-threatening emergencies call 011 458 0911 or 10177, or 112 from a cellphone.
What are the Ekurhuleni Municipality Alberton operating hours?
The Alberton Customer Care Centre, like all centres, is open weekdays 08h00 to 16h00 and opens at 09h00 on Wednesdays. Its number is 011 999 2100.
What are the Ekurhuleni Municipality contact details for Springs?
The Kwa Thema / Springs customer care centre is on 011 999 8300, at the corner of Plantation Road and South Main Reef Road, Springs, 1559.
What are the Ekurhuleni Municipality Kempton Park contact details?
Call 011 999 3519 or visit the centre at the corner of C.R. Swart Road and Pretoria Road, Kempton Park, 1619.
How do I pay my Ekurhuleni rates bill?
On the Siyakhokha portal, linked from ekurhuleni.gov.za. Every customer care centre also handles payments and account services.
Sources
- City of Ekurhuleni, Home page: ekurhuleni.gov.za, read 2026-09-25
- City of Ekurhuleni, Customer care centres: ekurhuleni.gov.za/for-me/customer-care-centres/, read 2026-09-25