Ekurhuleni Municipality Accounts Contact Details

For a City of Ekurhuleni account query, the Service Call Centre is 0860 543 000. It handles billing, rates, water and electricity accounts across the metro.

ContactDetails.co.za is an independent directory and is not the City.

Do not use the emergency number for a bill

The City publishes several numbers and they are not interchangeable. 011 458 0911 is for life-threatening emergencies, and using it for an account query occupies a line someone else may urgently need.

What you need	Number
Accounts, billing, municipal services	0860 543 000
Life-threatening emergency	011 458 0911
Ambulance, national	10177
Cellphone emergency, any network	112

0860 is a share-call number

Worth knowing before you dial from a mobile. An 0860 number is a share-call line, not a toll-free one. You pay a portion of the call cost, and from a cellphone that is charged at your normal rate rather than the discounted landline rate.

For a long account query, calling from a landline is cheaper, and either way expect to hold at month-end and around due dates, which are the busiest times for any municipal call centre.

Before you pay anything

Municipal account fraud works by sending a convincing statement with substituted banking details. The City will not email you new bank details out of the blue.

Confirm the account number and banking details by voice on 0860 543 000 before paying anything prompted by an email, and quote your municipal account number when you call so they can check the balance against their own records.

Frequently asked questions

What number do I call about an Ekurhuleni bill?

0860 543 000, the Service Call Centre.

Is 0860 543 000 free?

No. It is a share-call number, and calls from a cellphone cost more than from a landline.

Details were read from the City of Ekurhuleni website on 25 August 2026. The City is the authority on its own contact details.