Emakhazeni Traffic Department Contact Details

There is no separate traffic telephone number in Emakhazeni: traffic services go through the Emakhazeni Local Municipality switchboard on 013 253 7600 (from outside South Africa, +27 13 253 7600), or email municipality@emakhazeni.gov.za.

The municipality states plainly which directorate runs traffic: Community Services, which also carries by-law enforcement, security, public safety, fire and rescue services and disaster management, alongside waste and refuse removal, cemeteries, parks and recreational facilities. Traffic therefore shares a directorate with law enforcement and fire, which is why a call about a fine and a call about a by-law contravention end up in the same place.

Emakhazeni traffic department contact details at a glance

• Switchboard: 013 253 7600
• From outside South Africa: +27 13 253 7600
• Email: municipality@emakhazeni.gov.za
• Street address: 25 Scheepers Street, eMakhazeni 1100
• Postal address: PO Box 17, eMakhazeni 1100

Which email to use for a traffic matter

One caution about email. The Community Services page, which is the directorate that runs traffic, prints an email address with the part before the at sign missing, showing only the domain. It is not a working address and there is no way to guess what belongs in front of it. Use municipality@emakhazeni.gov.za, which is published complete on the contact page, and put the words traffic services in your subject line so it can be routed internally.

Office hours and where the head office is

The head office is at 25 Scheepers Street in eMakhazeni. The municipality does not publish separate office hours for traffic services, so treat it as ordinary municipal weekday hours and telephone before travelling, particularly if you are coming from one of the outlying towns in the municipal area rather than from the town itself.

Traffic fines in Emakhazeni: Criminal Procedure Act or AARTO

If you are dealing with a traffic fine, the first thing to establish is which system it was issued under, because the two work differently. A fine issued under the Criminal Procedure Act is a summons or a written notice that can end up in court, while the AARTO system runs on infringement notices with an administrative process attached. Look at the notice itself: it will say which one it is, and it carries the deadlines you have to meet.

Both systems allow you to dispute a fine rather than simply pay it, but only in writing and only within the period stated on the notice, and a representation submitted late is usually refused on that basis alone. Take a photograph of the notice the day you receive it. Keep proof of anything you submit and get a reference. If a fine relates to a vehicle you had already sold, the notice of change of ownership is what protects you, so lodge that at the time of sale rather than relying on the buyer to register it.

Complaints about a municipal traffic officer

Where a municipal officer is alleged to have acted improperly, that is a complaint to the municipality itself rather than to the traffic office, and the office of the municipal manager is the escalation point. Persistent failures of municipal administration can be taken to the Public Protector.

Frequently asked questions

What is the Emakhazeni traffic department telephone number?

There is no separate traffic number. Call the municipality switchboard on 013 253 7600 and ask for traffic services, or email municipality@emakhazeni.gov.za with traffic services in the subject line.

Where is the Emakhazeni traffic department?

Traffic sits with the Community Services directorate of the municipality, whose head office is at 25 Scheepers Street, eMakhazeni 1100. Telephone before travelling, because the municipality does not publish office hours for traffic services.

What is the Emakhazeni municipality email address?

municipality@emakhazeni.gov.za, published complete on the municipality’s contact page. The Community Services page prints an incomplete address (domain only, nothing before the at sign) that will not work.

How do I dispute a traffic fine in Emakhazeni?

In writing, within the period stated on the notice, whichever system issued it. Look at the notice itself to see whether it is a Criminal Procedure Act summons or written notice, or an AARTO infringement notice, because the two follow different processes.

Sources

• Emakhazeni Local Municipality contact page: emakhazeni.gov.za/contact-us
• Emakhazeni Community Services: emakhazeni.gov.za/community-services