Traffic matters in Pretoria are handled by the City of Tshwane, whose metropolitan police department is the TMPD. There is no single traffic department number: policing, licensing, fines and signal faults each have their own route, and picking the right one is what gets a query answered.
Local channels
- Tshwane Metro Police: 012 358 7095 or 012 358 7096
- City of Tshwane call centre: 012 358 9999
- Toll free call centre: 080 111 1556
- Licensing enquiries: [email protected]
- Traffic signal faults: [email protected]
- Emergency services: 107
Address
Municipal offices are open to the public Monday to Friday from 07:45 to 15:15, which is shorter than a normal working day and matters for counter services like licensing. The City publishes separate directories rather than one address for traffic: TMPD regional offices, licensing centres and municipal courts are each listed on its website, so check which office serves your area before travelling.
Services at this location
The City groups these functions under law enforcement and licensing, covering accident reporting and enquiries, law enforcement, licensing centres, municipal courts and traffic fines. Driving licence and vehicle licensing are counter services at a licensing centre, while a traffic fine may sit with the City or, once it has progressed to a summons, with the municipal court named on the document. Report a faulty traffic signal to the dedicated mailbox rather than the general call centre, since it routes straight to the responsible team.
Parent organisation
The parent authority is the City of Tshwane Metropolitan Municipality, which covers Pretoria and the surrounding areas. The City publishes clear guidance for call centre calls: follow the voice prompts and select the relevant option, give your full name and account number or contact details, state the physical address concerned, explain the reason for the call, and note the reference number the agent gives you. Without that reference a follow up cannot be traced. If a matter is not resolved, maladministration by a municipality can be taken to the Public Protector, and anyone offering to make a fine disappear for a payment should be treated as fraudulent rather than paid.
Sources
- City of Tshwane contact page with call centre, metro police and departmental mailboxes: tshwane.gov.za/?page_id=953
- City of Tshwane law enforcement and licensing directory: tshwane.gov.za