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North West Department of Education Contact Details

Verified 3 September 2026Updated 6 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The North West Department of Education answers on 018 388 2127 or 018 388 2128 for general enquiries, or by email at nweducation@nwed.gov.za. Separate numbers cover matric certificate confirmation (018 384 1715 or 018 388 0825), employment information (018 388 3602 or 018 388 3321), pension enquiries (018 388 3948) and the Office of the MEC (071 383 0444). Calling general enquiries for a matric certificate or pension matter means being transferred, so use the function line.

North West Department of Education contact numbers

What the department handles, and where to start

The department runs public schooling in North West province, covering learner registration, early childhood development, examinations, school forms and documents, educator matters including the National Teaching Awards, and procurement through its tenders and suppliers pages. It operates through four district offices: Ngaka Modiri Molema covering the Mahikeng, Zeerust and Lichtenburg area, Dr Ruth Segomotsi Mompati covering Vryburg and Taung, Dr Kenneth Kaunda covering Klerksdorp and Potchefstroom, and Bojanala covering Rustenburg and Brits. School level matters normally start with the school and then the district office rather than head office.

Where the MEC’s office is, and two things to know about the contacts

The Office of the MEC is on the 2nd Floor of the Garona Building, Mmabatho, North West Province, with post to Private Bag X2044, Mmabatho, 2735. Two things about the published contacts are worth knowing. The number given for the Office of the MEC is a mobile number rather than a landline, and the departmental email address sits on the nwed.gov.za domain while the website runs on education.nwpg.gov.za, so both domains belong to the same department.

Which number to use, and other routes

Use the function specific numbers above rather than the general line where one exists, since matric certificate confirmations, pension queries and employment information are handled by different units. For anything about a particular school, start with the school and then the relevant district office.

Complaints the department does not resolve can go further: maladministration by a provincial department can be taken to the Public Protector, and the South African Council for Educators handles complaints about the professional conduct of a registered educator.

Confirmation of a matric certificate is different from applying for a replacement certificate, which is handled through the national Department of Basic Education and Umalusi.

Frequently asked questions

What is the North West Department of Education contact number?

General enquiries are answered on 018 388 2127 or 018 388 2128. Separate lines cover matric certificate confirmation (018 384 1715 or 018 388 0825), employment information (018 388 3602 or 018 388 3321), pensions (018 388 3948) and the Office of the MEC (071 383 0444).

What is the North West Department of Education email address?

nweducation@nwed.gov.za. The mailbox sits on the nwed.gov.za domain, which belongs to the same department as the education.nwpg.gov.za website.

Where is the North West Department of Education office?

The Office of the MEC is on the 2nd Floor of the Garona Building, Mmabatho, with post to Private Bag X2044, Mmabatho, 2735. School matters start with the school and then one of the four district offices.

How do I confirm a matric certificate in North West?

Call the confirmation line on 018 384 1715 or 018 388 0825 rather than general enquiries. Confirmation is different from a replacement certificate, which goes through the national Department of Basic Education and Umalusi.

Sources

  • North West Department of Education contact page: education.nwpg.gov.za/?page_id=412
  • North West Department of Education districts page: education.nwpg.gov.za/?page_id=348