Polokwane is the capital of Limpopo. The provincial Home Affairs office for Limpopo is reachable on the number below.
The provincial office is the escalation point, not the service point. Applications are made at a local office; the provincial office is where a stalled application or an unresolved complaint goes next, and it can act on a specific office.
Have the application reference number ready. Every application generates one, and it is the only way a file can be traced. Without it, a provincial office cannot search on a name.
This page covers how to contact the Department of Home Affairs in South Africa. The details below were taken from the official Department of Home Affairs contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not the Department of Home Affairs and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
The Department of Home Affairs contact numbers
These routes were verified against the official Department of Home Affairs contact page on 22 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| National contact centre, toll free | 0800 60 11 90 |
| Eastern Cape provincial office, King William's Town | 043 604 6433 |
| Free State provincial office, Bloemfontein | 051 410 3901 |
| Gauteng provincial office, Braamfontein | 011 242 9002 |
| KwaZulu-Natal provincial office, Pietermaritzburg | 033 845 5038 |
| Limpopo provincial office | 015 287 2830 |
| Northern Cape provincial office, Kimberley | 053 807 6700 |
| North West provincial office | 018 397 9910 |
| Presidential Hotline | 17737 |
We publish the departmental office numbers only. Home Affairs lists named officials with personal mobile numbers on its own website; we do not republish individuals’ direct or mobile numbers, so those do not appear here. The national contact centre is the route for a service query, and it can escalate to a province.
Self-service options before you call
- Check the official site at dha.gov.za, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Getting a government office to act
- Get a reference number for every interaction, and write down the date, the office and the name of the official. Every complaint process that follows will ask for exactly that.
- Put it in writing once a call has failed. A written query creates a record and starts a clock; a phone call leaves nothing behind.
- Go up one level at a time. Office, then provincial office, then national department. Jumping straight to a minister’s office usually routes the matter back down and adds weeks.
- Service standards are published. Most departments publish a service delivery charter with turnaround times, and quoting the published time for your transaction is more effective than complaining generally.
- No public servant may charge you for a service the state provides free. Applications, registrations and appeals in the ordinary course carry only the gazetted fee, if any, paid at the office and receipted.
The Presidential Hotline on 17737 is the national government’s own complaints line, and the Public Protector investigates undue delay and maladministration once the department has had its chance to answer.
Complaints and escalation
If a first call does not resolve the matter, escalate through the office manager, then the provincial office, then the national contact centre, quoting the application reference number at every step. If it stays unresolved, the Presidential Hotline on 17737 and the Public Protector deal with undue delay in state administration.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most home affairs complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Department of Home Affairs contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not the Department of Home Affairs.
- Reach Department of Home Affairs through the official site at dha.gov.za rather than through a number in a search advert or a social media reply.
- The Department of Home Affairs will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
- Government contact pages
- Complaints and escalation contact pages
- Epping Home Affairs Contact Details
- Gauteng Department of Education Contact Details
Frequently asked questions
What is the Department of Home Affairs contact number?
The routes are listed in the table above, with what each one is for. The main route is 0800 60 11 90. Confirm it on dha.gov.za before relying on it, since numbers are changed from time to time.
How do I know a Department of Home Affairs number is genuine?
Check it against the official site at dha.gov.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not the Department of Home Affairs, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Department of Home Affairs source on 22 August 2026. If you find a detail that has changed, the official source is always the authority.