Government · Contact details
RAF Durban Contact Details
The RAF Durban regional office is on 031 365 2800, at 12th Floor, The Embassy Building, 199 Anton Lembede Street, Durban, 4001. The fax is 031 365 2900. The national contact centre is 087 820 1111. We read this on raf.co.za on 24 September 2026.
RAF Durban regional office details
| Detail | Value |
|---|---|
| Telephone | 031 365 2800 |
| Fax | 031 365 2900 |
| Address | 12th Floor, The Embassy Building, 199 Anton Lembede Street, Durban, 4001 |
| Postal address | Same as the street address |
| Province | KwaZulu-Natal |
Durban is a regional office, which in the RAF’s own words is where claims are lodged and processed. Regional offices house information officers who handle direct claim lodgement and claim status queries, and they double as the provincial office. For KwaZulu-Natal, that is this one.
The postal address is not a box number. The RAF publishes the same street address for post, so anything you send goes to the Embassy Building itself.
The same building is also listed as a customer service centre
This causes confusion, so it is worth spelling out. The RAF lists a Durban CBD customer service centre at the same 12th Floor of The Embassy Building, on the same number, 031 365 2800. Customer service centres support the RAF’s patient outreach programme and are staffed by field case managers.
So one number reaches both functions in Durban. You do not need to work out which list you are on before dialling.
One small inconsistency: the regional office entry gives the postcode as 4001 and the service centre entry gives 4000, for the same address. Either will reach the building.
National RAF numbers if Durban does not answer
| Purpose | Contact |
|---|---|
| Contact centre, Mon to Fri 07h30 to 16h30 | 087 820 1111 |
| Contact centre email | Contactcenter@raf.co.za |
| SMS line | 44930 |
| 071 605 4707 | |
| Complaints | complaints@raf.co.za |
| Report fraud | fraud@raf.co.za |
| Report unethical conduct | 0800 111 224 |
| PAIA requests | PAIAunit@raf.co.za |
The head office is at 2 Eco Glades Office Park, 420 Witch Hazel Avenue, Centurion, on 012 621 1691, open Monday to Friday 07h45 to 16h00, with a fax on 012 621 1640.
Note the contact centre keeps longer hours than the offices, opening 15 minutes earlier and closing half an hour later. Late in the afternoon the contact centre is the better bet.
If the RAF website does not load
Typing the RAF’s address on its own redirects to an insecure address that times out, so the site looks dead from the front door. The pages do load if you go straight to a full page address on the secure site, which is how these contacts were read.
Two links in the RAF’s own contact menu, Hospital Service Centres and Walk-In Centres, both return “page not found”. The regional offices and customer service centre lists do work.
None of that affects the phone number. 031 365 2800 is current and is what the working page publishes.
Other RAF regional offices
| Office | Telephone |
|---|---|
| Johannesburg, Parktown | 011 223 0000 |
| Pretoria, Hatfield | 012 429 5000 |
| Cape Town | 021 408 3300 |
| East London | 043 702 7800 |
| Centurion | 012 621 1691 |
A claim is handled by one office. If your accident and your claim were lodged in KwaZulu-Natal, calling Cape Town will not move it along, so stay with Durban.
What to have ready before you call
Have your claim number ready. Without it the office cannot look up a status.
You do not need a lawyer to lodge a claim with the RAF. The information officers at a regional office handle direct lodgement, which is exactly what the Durban office is there for.
If your complaint is about how a claim has been handled rather than the claim itself, use the complaints email rather than the switchboard, so it is logged.
Frequently asked questions
What is the RAF Durban contact number?
The regional office and the Durban CBD customer service centre share 031 365 2800. If Durban does not answer, the national contact centre is on 087 820 1111, Monday to Friday 07h30 to 16h30.
What is the RAF Durban email address?
Contactcenter@raf.co.za is the contact centre email. Complaints about how a claim has been handled go to complaints@raf.co.za, fraud to fraud@raf.co.za, and PAIA requests to PAIAunit@raf.co.za.
Does RAF Durban have a WhatsApp number?
Yes. The RAF WhatsApp line is 071 605 4707. There is also an SMS line on 44930.
Where is RAF Durban located?
At 12th Floor, The Embassy Building, 199 Anton Lembede Street, Durban, 4001. The RAF publishes the same street address for post.
How do I lodge a claim with the RAF in Durban?
You do not need a lawyer. The information officers at the Durban regional office on 031 365 2800 handle direct claim lodgement and claim status queries. Have your claim number ready if you already have one.
Sources
- Road Accident Fund, raf.co.za, Regional Offices page, for the Durban address, telephone and fax numbers and the other regional offices (read 24 September 2026)
- Road Accident Fund, raf.co.za, Customer Service Centres page, for the Durban CBD service centre entry and its postcode (read 24 September 2026)
- Road Accident Fund, raf.co.za, Contact Us page, for the contact centre number and hours, head office address, SMS and WhatsApp lines, complaints, fraud, ethics and PAIA contacts; and direct checks of the site’s home address redirect and its Hospital Service Centres and Walk-In Centres links (checked 24 September 2026)