Government · Contact details
Road Accident Fund (RAF) Contact Details
The RAF contact number is 087 820 1111 and the Road Accident Fund head office is on 012 621 1691. Its WhatsApp line is 071 605 4707 and the email address is Contactcenter@raf.co.za. We read these details on raf.co.za on 24 September 2026.
RAF contact details at a glance
| Contact centre | 087 820 1111 |
|---|---|
| Contact centre email | Contactcenter@raf.co.za |
| Head office telephone | 012 621 1691, Monday to Friday 07:45 to 16:00 |
| 071 605 4707 | |
| SMS | 44930 |
| Fax | 012 621 1640 |
| Complaints | complaints@raf.co.za, or the digital complaints form on the site |
| PAIA requests | PAIAunit@raf.co.za |
| Report fraud | fraud@raf.co.za |
| Report unethical conduct | 0800 111 224, rafethics@thehotline.co.za |
| Head office address | 2 Eco Glades Office Park, 420 Witch-Hazel Avenue, Centurion, 0046 |
The unethical conduct line is run by an independent hotline service rather than by the RAF itself, which is the point of it. Fraud in a claim goes to fraud@raf.co.za.
The RAF website looks broken, and mostly is
Typing raf.co.za into a browser usually fails. The secure site answers, then redirects you to the insecure version of the same address, which times out or returns a server error.
The pages themselves are up. They are reachable if you go straight to the full page address over https, for example the Contact Us page at raf.co.za/Contact-Us/Pages/default.aspx. That is how these details were read.
If you cannot get the site to load, that is the reason, and the telephone and WhatsApp channels above still work.
RAF head office contact details and hours
The head office is at 2 Eco Glades Office Park, 420 Witch-Hazel Avenue, Centurion, 0046, on 012 621 1691 (fax 012 621 1640). The RAF publishes the contact centre hours twice on the same page and the two do not agree: the contact block gives Monday to Friday 07:30 to 16:30, while a panel generated by the page’s own script gives 07:45 to 16:00.
The same thing happens with the mailbox. It appears as Contactcenter@raf.co.za in one place and contactcentre@raf.co.za in another. Email addresses ignore capitals, but center and centre are different words, so if one bounces try the other.
Treating the later opening and the earlier closing as correct, 07:45 to 16:00 on weekdays, is the safe assumption. Weekends are closed.
RAF regional offices
| Johannesburg (Parktown) | 011 223 0000, fax 011 223 0100, 10 Junction Avenue, Parktown, Johannesburg, 2193 |
|---|---|
| Pretoria | 012 429 5000, 1040 Burnett Street, Hatfield, Pretoria, 0028. PO Box 2743, Pretoria, 0001 |
| Centurion | 012 621 1691, fax 012 621 1640, 420 Witch Hazel Avenue, Eco Glades Office Park, Centurion, 0046 |
| Durban | 031 365 2800, fax 031 365 2900, 12th Floor, The Embassy Building, 199 Anton Lembede Street, Durban, 4001 |
| East London | 043 702 7800, fax 043 702 7850, Phase 6A, Waverly Park, 3-33 Phillip Frame Road, Chislehurst, 5247 |
| Cape Town | 021 408 3300, fax 021 419 7417 or 021 419 8740, 7th Floor, No 1 Thibault Square, Long Street, Cape Town, 8001 |
The RAF describes regional offices as the central points where all claims are lodged and processed. They house information officers who help with lodging direct claims and with claim status, and they also serve as the provincial offices.
There are six of them for the whole country, and four provinces have none. If you are outside Gauteng, KwaZulu-Natal, the Eastern Cape or the Western Cape, the contact centre and the customer service centres are your route in.
The RAF also lists customer service centres, hospital service centres and walk-in centres separately on its site, along with a mobile support app and a self-service portal.
Emergency numbers the RAF publishes
| Police Flying Squad | 10111 |
|---|---|
| Ambulance | 10177 |
| Cellphone emergency | 112 |
| Difficulty reaching emergency services | 1022 |
The RAF lists these for anyone involved in or witnessing a crash. None of them is an RAF number, and none of them takes a claim.
Before you call about a claim
Have your claim number if one has been issued, and the accident date. Claim status queries go to the regional office that is processing the claim, not to head office.
You do not need an attorney to lodge a claim. The RAF’s own information officers assist with direct lodgment, which is what the regional offices exist for.
Be wary of anyone who phones you offering to handle an RAF claim for a fee, or who asks for money up front. The channels above are the RAF’s own, and it publishes a fraud mailbox precisely because claim-related scams are common.
Frequently asked questions
What is the Road Accident Fund (RAF) contact number?
The contact centre is 087 820 1111, head office is 012 621 1691, and the unethical conduct hotline is 0800 111 224.
What is the Road Accident Fund (RAF) email address?
Contactcenter@raf.co.za. The site also prints contactcentre@raf.co.za in one place; if one bounces, try the other.
Does Road Accident Fund (RAF) have a WhatsApp number?
Yes. The WhatsApp number is 071 605 4707.
Where is Road Accident Fund (RAF) located?
The head office is at 2 Eco Glades Office Park, 420 Witch-Hazel Avenue, Centurion, 0046.
Is there a Road Accident Fund office in Pretoria?
Yes. The Pretoria regional office is at 1040 Burnett Street, Hatfield, Pretoria, 0028, on 012 429 5000 (PO Box 2743, Pretoria, 0001). The head office itself is in Centurion.
Sources
- Road Accident Fund Contact Us page, raf.co.za/Contact-Us/Pages/default.aspx, the contact centre, head office, WhatsApp, SMS, fax, complaints, PAIA, fraud and ethics channels, the Centurion address, the hours and the emergency numbers (read 24 September 2026)
- Road Accident Fund Regional Offices page, raf.co.za, all six regional offices with their telephone and fax numbers and physical and postal addresses (read 24 September 2026)