SAFPS Contact Details

The SAFPS contact number is 011 867 2234 and the email address is safps@safps.org.za. For Protective Registration, which the organisation states is free, call the same number or email protection@safps.org.za. We read these details on safps.org.za on 24 September 2026.

Official contact details

Contact centre	011 867 2234
Head office	+27 (0)11 867 2234
General email	safps@safps.org.za
Protective Registration email	protection@safps.org.za
Fax	+27 (0)11 867 2315
Website	safps.org.za
Report a scam	yima.org.za/reportscam
NPC registration	2000/020784/08

The contact centre number and the head office number are the same line. SAFPS also runs member portals at portal.safps.org.za and cit.safps.org.za, which are for subscribing organisations rather than the public.

Do not tap the number in the footer

There is a fault on the SAFPS website worth knowing about before you call from a phone.

Every page carries a footer reading “SAFPS CONTACT CENTRE: 011 867 2234”. That text is a link, but the link does not dial the number it displays. It dials 0860 101 248 instead. We confirmed this on the home page, the about page, the fraud prevention page and the Protective Registration page.

So dial 011 867 2234 yourself rather than tapping the footer. The number printed on the Contact Us page is correct and its link matches, so that one is safe to tap.

One smaller thing on the same page: the fax number, +27 (0)11 867 2315, is also marked up as a telephone link. Tapping it on a phone will call a fax machine.

Protective Registration and what it costs

Protective Registration flags your ID number on the SAFPS database so that member credit providers take extra care when someone applies for credit in your name. SAFPS states plainly that Protective Registration is free.

Hold on to that fact. If anyone contacts you offering to arrange Protective Registration for a fee, or asks for payment to remove a flag, that is not how SAFPS says the service works. Go to safps.org.za directly or phone 011 867 2234 and check.

There are three published ways to apply.

• Online, through the application form on the SAFPS website, or through the SAFPS mobile app.
• By email to protection@safps.org.za, attaching the completed Protective Registration application form, a certified copy of your ID document or temporary ID or new ID application, and proof of address.
• By requesting a call back through the form on the site, after which an SAFPS agent contacts you to start the process.

SAFPS says you will be issued with a Protective Registration reference number within 48 hours. An application can be logged before all the documents are in, but it is then marked pending or incomplete, so send everything together if you can.

If your ID book or passport is lost or stolen

Call 011 867 2234 or email protection@safps.org.za to register the document. SAFPS enters its details on the database so members know your identity may be compromised.

SAFPS also recommends scanning or photocopying your ID book and passport in advance and keeping those copies securely and separately from the originals, which makes replacing them easier.

If you have already been impersonated

Where accounts have been opened or loans taken out in your name, SAFPS sets out a sequence rather than a single call.

Contact the credit provider or debt collector concerned first, to establish that fraud occurred. You will need to provide information proving you did not enter into the agreement. You must also report the fraud to the South African Police Service.

If that credit provider is an SAFPS member, the victim filing and Protective Registration are loaded onto the database on your behalf. If it is not a member, send the supporting documents to SAFPS directly and it will create the Protective Registration and victim filing itself, issuing you with a PR number and a VIC number.

SAFPS then issues a Victim of Impersonation letter, which you can give to future credit providers to help confirm that you are who you say you are. Keep it somewhere you can find it again.

What SAFPS is

It operates a shared fraud database for member organisations, largely credit providers, insurers and banks.

It also runs Yima, a scam prevention toolbox at yima.org.za, with a scam reporting form at yima.org.za/reportscam. Use that route to report a scam rather than the contact centre, which handles fraud prevention assistance, Protective Registration and membership enquiries.

Before you get in touch

Have your ID number ready, and the case or reference number from the credit provider if one has been opened.

SAFPS publishes no operating hours, so treat 011 867 2234 as a weekday business-hours line.

Sources

• SAFPS Contact Us page, safps.org.za/Home/Contact, for the contact centre and head office numbers, the fax number and safps@safps.org.za (read 24 September 2026)
• SAFPS Apply for Protective Registration page, for protection@safps.org.za, the statement that the service is free, the three application routes, the 48 hour reference and the victim of impersonation process (read 24 September 2026)
• The SAFPS site footer on the home, about, fraud prevention and Protective Registration pages, where the displayed number links to a different one (checked 24 September 2026)