Skip to content
Report a wrong number

Government · Contact details

SAFPS Letter Contact Details

Verified 2 September 2026Updated 5 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

The Southern African Fraud Prevention Service (SAFPS) runs its contact centre on 011 867 2234, with a general mailbox at safps@safps.org.za and a Protective Registration mailbox at protection@safps.org.za. The letter people are usually looking for from SAFPS is either confirmation of a Protective Registration or confirmation that you are a victim of impersonation. Both come from the same organisation, which is an industry body and a registered credit bureau rather than a government department.

SAFPS contact details

What SAFPS does

SAFPS assists with fraud prevention advice, Protective Registration applications, help if you are a victim of impersonation or fraud, registering lost or stolen identity documents, and membership for businesses. When you register a lost or stolen identity book or passport, SAFPS records it on a database that its member institutions check, so that they apply extra care when someone presents your identity.

Who SAFPS is, and where scams are reported

SAFPS is registered with the National Credit Regulator as a credit bureau under registration number NCRCB20. It also runs a separate consumer scam-prevention service called Yima, at yima.org.za, which is where a scam is reported rather than through the main contact centre.

Applying for a Protective Registration

Email protection@safps.org.za or call the contact centre to apply. Because a Protective Registration affects how lenders treat applications in your name, keep the confirmation and expect to be asked for additional verification afterwards.

Cautions about the numbers on the SAFPS site

Two cautions about the numbers published on the SAFPS site. The number ending 2315 is the head office fax and is presented as a clickable telephone link, so it will not connect as a call. A second number, 0860 101 248, sits behind a link whose visible text shows the 011 867 2234 contact centre number instead, and is not identified anywhere on the site, so use the contact centre number.

Frequently asked questions

What is the SAFPS contact number?

The contact centre is on 011 867 2234. Use that number rather than 0860 101 248, which is unidentified on the SAFPS site, or the fax number presented as a phone link.

What is the SAFPS email address?

The general mailbox is safps@safps.org.za, and Protective Registration applications go to protection@safps.org.za.

How do I get a SAFPS Protective Registration letter?

Apply through the contact centre or protection@safps.org.za. The confirmation letter is what lenders and member institutions check against when someone presents your identity.

Where do I report a scam?

Through Yima, SAFPS’s consumer scam-prevention service at yima.org.za, rather than through the main contact centre.

Sources

  • safps.org.za/Home/Contact, read 3 September 2026.
  • safps.org.za/Home/OurServices_ApplyProtectiveRegistration and the site NCR registration disclosure, read 3 September 2026.